Ray Sadowski Email & Phone Number

United States

Contractor assigned to maintaining Charter Communication Data Center in Downtown St. Louis. Functions included rack and stack, cabling, labeling infrastructure.Coordination of ITSM incident/ticket resolution efforts, root cause analysis and reporting.Creation and revision of standards (SOPs) thru OKTA (SaaS) was used as environment. BOX, DEEM, KIMBLE and MICROSOFT OFFICE were used as administrative functions. Including JIRA as the ticketing system.Some team travel was involved to setup remote environments and testing of equipment.Support of day-to-day operations, visually inspect equipment for errors, and report weekly on adds, moves, and changes to client.

Greater St. Louis Area

My responsibilities included assisting engineering staff with customers in the design and implementation of customer architectures. Also assisted customer in physical layout and installation of their equipment within SUNGARD secure cabinets. Ensured customer installations were in accordance with standard procedures and Service Level Agreement requirements. Provided Tier 1 and 2 support plus developed, maintained and managed relationships with assigned customers. Responsible also for monitoring customer applications and SUNGARD operational architecture through a NOC environment. Responded to alarms in accordance to SUNGARD procedures and when appropriate escalated issues quickly and efficiently in order to solve problems within Sungard's SLA requirements.Completed assigned work orders in an efficient manner and issued trouble tickets when necessary plus maintained detailed logs and notebooks regarding customer applications,security and operational readiness. Served as an AS400 ISERIES system Admin for several mid- range servers. Performed five failover disaster recovery tests using DATAMIRROR software attached to the ISERIES systems. Change management duties entailed a weekly CAB meet to discuss and ensure all scheduling and timing completion of move/add/change service requests plus managed and co-ordinate vendors/engineers as needed.

Barrington, Il

2nd Tier Technical Support Help Desk --- Troubleshooting hardware/software/network issues.

Ballwin, Mo.

Installing/Testing software products(IBM and 3rd party) on AS400 Mid-Range.

St. Louis Mo.

Scheduled and supervised four operators (24/6 days) plus Help desk and Change Management.

Chesterfield , Mo.

Managed several projects entailing Disaster Recovery, Capacity Planning and Compatibility issues for Y2K compliance

Chesterfield, Mo.

Contingency planning and design/build Data Center. Network analysis plus configuration and change management duties. Some budgeting and forecasting

St. Louis, Mo.

Worked as a contractor assigned to two separate clients over two year time frame. Managed desktop installs/conversions and help desk standards and procedures plus problem resolution functions and asset controls for remote AS400's servers and network equipment.

St. Louis, Mo.

Responsible for the following duties personally and through others to support Data Center availability of nineteen AS400's. Oversaw AS400 equipment installs/upgrades minimizing operational downtime.Installed and maintained (PTF's, new versions) all operating systems (OS400), Program Products, plus any changes to 3rd party software. Researched environmental systems necessary for Data Center such as HVAC, UPS, Fire protection and recommended acquisition, oversaw installation and performed monitoring plus scheduled periodic testing of each system. Developed, coordinate, implemented and tested Disaster recovery plans.Established and chaired a seven member standards committee for change management. Developed a 600 page manual for controlling Application development to production schedule. This process also contained a system event log for tracking and providing proper notification, timely updates and follow-up reporting to management for unusual computer/environmental issues.Created, monitored and adjusted subsystem pool sizing to utilize multiprocessing capabilities plus made adjustments for batch processing time frame(nightly) versus interactive time frame(daily). Provided work management concepts plus performance guidance by gathering disk drive and communication IOP utilization data to aid in system design and efficient use.