•Closely coordinated with segment heads and central support for all business aspects related to BND staff, ensuring there was a clear message and vision to execute sales targets and align them with business performance and direction.• Undertook overall responsibility of the calculation mechanism of all BND Key Performance Indicators (KPIs).• Ensured that all branches and segments gained approval of the Performance Governance Unit prior to changing the calculation mechanisms.• Monitored overall achievements of BND, the main objective of the unit being to utilise the Balance scorecard module to achieve the maximum output of the branches' employees with right talent mix.• Developed customised reports for different business requirements.• Responsible for development and maintenance of the dashboard system.• Directed development and enhancement of 2011 bonus model for all BND staff.Key Achievements• Successfully generated and developed the Branch Network division’s Dashboard.• Efficiently generated the Affluent Relationship Management System – CRM.• Acted as member of the Annual Operating Plan for 3 years from 2010 to 2012.• Served as member of Affluent enhancement project committee.

• Developed and monitored the branch network division performance usingthe Balance Scorecard tool.• Incentivised the branches' employees as per their performance in the BSC and prepared sales campaigns further enabling the sales development department to achieve set targets.• Kept track of individual performance and prepared appropriate action plans.• Managed and developed the BSC online system for its usage by BND staff.• Developed the new incentive schema based on the performance of team and individual.• Automated the incentive system and the sales kickers on the Sales Force Automation system.• Developed the Tele-sales BSC and their incentive schema.Key Achievements• Instrumental in developing incentive model for all Branch Network Division staff.• Developed a balanced scorecard strategy for the whole Branch Network Division staff.• Acted as member of the BND staff employee’s transactions tracking committee.

• Managed the target setting and capacity planning exercise for all branch network employees and promoted and enhanced the performance culture within the network.• Evaluated and provided inputs and feedback on branches’ capacity for quality service and sales activities.• Improved customer focus and linked sales targets to service quality.• Developed internal system and processes for target setting activities.• Reviewed, analysed and tracked business trends by product and programmes.• Ensured prompt and practical response to regular business activities, competition and new business opportunities.• Established and supported the process of target setting and review for all regions, areas branches, staff, telesales staff and direct sales agents.

• Enhanced all sales and services activities related to products and segments through branches and alternative distribution channels for attaining targeted sales and expanding the bank market share.• Served as team member of the new balance scorecard development team for the entire network.• Developed affluent reports for relationship officers and managers further aiding them in maintaining strong work relations with the customers. Developed the sales weekly report across the network.• Led and campaigned on creations for NCB and non-NCB customers.• Accountable for enhancing the leads utilisation and the campaigns achievements.