Raymundo González Email & Phone Number

United States

Providing Apple customers online chat support in resolving technology problems for iOS devices; iPhone, iPad, iPod, and Apple watches through a series of troubleshooting activities from a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and setup, power cycling devices, navigating customers through application menus, and troubleshooting email issues.

Texas Va Valley Coastal Bend Health Care System

Manage local implementation of a national $543M Real-Time Location System (RTLS) for the improvement of the quality of patient care, reduce healthcare asset management costs and improvement of general asset management and inventory. Responsibilities included the daily assigned project tasks simultaneously at four locations; coordinating hardware and networking installations, schedule configuration of IT equipment, oversee the testing of equipment, and sign off when installation is completed.

San Antonio, Texas Area

Create a project plan to fit the stakeholder's needs and deliver desired outcomes. Manage project scope that includes budget, resources, timelines, on-time project completion, and project closure initiatives. Responsible for multi-tasking simultaneous projects in a fast-paced environment. Facilitate meetings with management, subcontractors, and client to report the progress of the project and resolve issues that arise during the project. Direct a technical SOS team focused on decreasing response time to complex service desk tickets by coordinating resources that identified an operational strategy to stabilize the situation until a permanent solution is implemented.

Brownsville, Texas

Manage all academic classroom and computer laboratories operations, resources, and IT maintenance. Supervise the establishment of over 60 institutional classroom and computer labs with a total of 1700 computers. Launch customer service-centric strategy focused on learning environment aim at promoting achievement and increasing student retention, resulting in a 92% university community satisfaction approval rating.

Bachelor Of Business Administration (B.B.A.) In Management, Business Administration And Management, General

Bba, Management

Activities and Societies: Society of Human Resource Management