Ray Baker Email & Phone Number

London, Gb

London, England, United Kingdom

Revenue Storm is a consulting firm for global Fortune 1000 companies that accelerates revenue acquisition and growth through innovative and effective consulting, training, coaching, e-learning, and customized tools that are guaranteed to result in improved top and bottom-line performance.I am a sales coach & trainer for Revenue Storm. I am also helping Revenue Storm to grow and can be contacted with business development opportunities.

London, England, United Kingdom

Currently available to help companies with any current challenge. This could include a global shared services initiative, digital transformation or automation program, improving a current BPO or ITO program or relationship, sales mentoring & training, deal coaching, business strategy, target operating model design and general business consulting.

Europe

Responsible for IBM Industrial Sector big deals pipeline. Personally leading a range of significant opportunities with strategic clients from qualification through to signing and into execution. Deals included a range of offerings including shared services, finance & procurement, talent management, recruitment, digital transformation, devops, automation, SAP and several others. Also provided deal coaching, sales mentoring and leadership support to the whole UK Industrial Sector business development team significantly strengthening sales performance and improving customer relationships and impact.

London, United Kingdom

Responsible for the growth of IBM's Cognitive Process Services (CPS) BPO business across Europe. IBM is uniquely positioned in the market as the digital and cognitive transformation partner of choice. CPS provides Finance & Accounting, Human Resources, Procurement, Managed Marketing Services and several industry specific consult-to-operate transform & operate services for our clients. With IBM's significant investments in the cognitive space leveraging Watson and our robust capabilities in robotics process automation, IBM now stands apart from its competition in this space being able to completely reimagine and reinvent clients operations to drive the maximum value in terms of efficiency and effectiveness.

Prague, The Capital, Czech Republic

Responsible for IBM's business process outsourcing business across Central & Eastern Europe. Offerings include Procurement/Supply Chain Management, F&A, HR, Managed Marketing, CRM, Banking Back Office, and Analytics. Accountable for leading teams to drive growth in base accounts and sales to new logo clients in exciting growth markets such as Russia, Poland, & Turkey. Also responsible for strategy, P&L and overall successful execution of the business.

Responsibilities:Global Head of Sales for Offshore BPO offering; directly responsible for offering sales quotas across a global sales team.Executive management committee member for offshore operations with 3,000+ staff and $43M annual revenue.P&L responsibility for strategic customer account teamsReal estate channel management & go-to-market strategyIndustry analysts / third party advisor leverageSenior advisor to strategic global sales pursuitsKey Accomplishments:Promoted to Global Head of Sales, Offshore BPO by CEO and successfully launched the offering across 10 countriesSpearheaded the development of a new real estate vertical, now generating over USD $10MM annual revenuePart of sales leadership team that has successfully delivered consistent revenue growth year on year.Selected for “Leading Edge”, an executive fast track program for individuals of high potential of management board selection

Responsibilities:P&L responsibility for strategic customer account teamsClient executive partnerPrincipal sales executive for offshore BPO offeringGeneration of new sales leads & opportunitiesLeverage of industry analysts / third party advisorsRepresented company as public speaker at conferencesKey Accomplishments:Personally closed ITO & BPO services contracts valued at over USD $30MM with large global customers such as CB Richard Ellis, Hyatt, & AONLed Cambridge’s offshoring business to grow from USD $5M annual revenue in 2005 to $43M in 2010 (CAGR 76%) with sustainable EBIT margin of over 23%

After leading sales in Asia Pacific for 2 years signing business with blue chip customers such as GE, Coca-Cola, & American Standard, I relocated to the U.S. to spearhead the growth of the company’s U.S. east coast operations.Responsibilities:Business development / strategic account managementTechnology & strategy consulting, solution architectureProposal / SOW development & contract negotiationCompetency lead for consulting & outsourcing offeringsKey Accomplishments:Promoted to Vice President in 2002 in recognition of closing over USD $10MM in new business during a slowing economyInvited to sit on ITO/BPO strategy committees for major blue chip customers such as GE & BASF

Singapore

As a project manager, my role was to pioneer teams of professional trainers to deliver on the change management and training objectives for a number of DACG’s clients. As the key contact managing the customer relationship I also became a trusted advisor to senior IT and business leaders within the client organization and guided them on organization, operations, technology and process improvement strategies. I successfully led initiatives for British Broadcasting Corporation (London), Shell (Singapore), Nokia (Singapore, Tokyo & Sydney), and Reliance (Mumbai).Responsibilities:Helping customers to define their learning strategyManaging documentation & training delivery teamsSingle point of contact for customer relationshipUp-selling additional services in to engagementsProject budgeting, financial management & reportingDelivery of train the trainer & end user trainingKey Accomplishments:Never missed a project goal or over-exceeded budgets with customer reviews always exceeding 90%Generated over USD$3MM in additional revenueSuccessfully delivered over 1,100 hours of training to users in 8 countries requiring superior communication and presentation skills

United Kingdom

Reporting directly to the CIO, I successfully led a GBP 12MM implementation and rollout of SAP R/3. Managing the entire project lifecycle from inception to go-live, the scope of the initiative included sales & distribution (SD), materials management (MM), production planning (PP), and financial accounting/controlling (FI/CO).Responsibilities:Project management & reportingResource / team management of 60 project staffBudgeting & financial managementTraining & rollout to over 1,500 usersVendor selection & performance managementKey Accomplishments:Project went live on time and within budgetRolled out training to over 1,500 users across 13 locationsSecured largest account (Homebase) contract renewal due to success of projectPublished as successful industry case study by SAP UK

Bsc. Hons, Organization & Management Studies

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