Raymond Fields Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio Metropolitan Area

Columbus, Ohio Metropolitan Area

Lead manager for the Chase.com biller directory which determines how online bill payments process i.e. paper check or electronic. I work with payment vendors and billers daily in efforts to covert paper check payments to the more cost efficient route of electronic payments. Project manager with focus on continuous improvement for the online bill pay service while following standard operations procedures.

Reviewing consumer, business, and VIP accounts for possible risk transactions to prevent and reduce potential losses and communicating suspected cases of fraud to all necessary lines of business to ensure all regulatory, legal, bank, and audit requirements are met.

Westerville, Oh

Analyzed business and consumer accounts for fraud activity in efforts to minimize risk to the bank. Duties, filed SAR's "suspicious activity report", restricted and closed fraudulent accounts and monitored fraud trends.

AML investigations and case management, KYC/CIP/CDD, correspondent banking, transaction monitoring, and suspicious activity reporting. Duties include liaison between businesses and vendors to convey and interpret requirements, analyze and evaluate data needed to meet the requirements.

Responsible for the daily operations of the Customer Service Associate staff and the customer experienceSold customers on the value of maintaining membership along with ancillary productsCommunicated with other departments to enhance customer satisfactionMet attendance, quality, and retention goalsEnsure compliance with the organization’s policies and proceduresProactively anticipates customer needs and acts upon opportunities for product referral.