Raymond Wise Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Support all areas of the organization around growth and profitability by identifying, attracting, engaging and hiring the best talent in the industry to work internally at Aquent and Vitamin T.

Rho Beta Chapter- UNC Greensboro

Spring 2010 Initiate into the Rho Beta Chapter of Phi Beta Sigma Fraternity Incorporated. Living on the principles of Brother, Scholarship, and Service! "Culture for Service, Service for Humanity"

Chicago, Illinois, United States

• Engagement Manager for 110 key accounts, serving as a stakeholder for the sales and relationship department, moved team forward, and crush quotas; regularly presented progress and strategies to C-Suite.
• Restructured account management department into relationship managers and client engagement managers, took over supervision of that team, working cooperatively with marketing, sales, and compliance, promoted within 6.
• Implemented a client-first strategy to improve and strengthen relationships between company and business partners including communication plans, rotation of in-person site visits, cost/benefit analysis of providing.
• Spearheaded the establishment of CRM and compliance protocols, maintained important data and analytics for customers and company. Store
• Created training and leadership materials for new hires and direct reports, including coaching employees on customer response time and sense of urgency, implemented development plans for department team members.
• Worked cross-functionally with head of marketing and head of sales to drive traffic at account locations and identify extensions and sales opportunities- maximized contract renewals, outperforming all previous.

Miami Metropolitan Area

• In this role, I worked directly with the Human Resources Manager and the Guest Relations Director to develop an educate employees on best practices to provide superior service.
• Provided exceptional guest experience and deliver elite customer service.
• Supported Human Resources in WAYS training for new hires.
• Applied Forbes Standards expertly.
• Led 9 fellow ambassadors and directly support Guest Relations Director and HR.
• Facilitated bi-weekly meetings with ambassadors to plan for events, scheduling duties, and task delegation.

Osaka, Japan

• As Show Captain I was the liaison between performers and upper management, as well as oversaw daily operation of performances and guest interactions.
• Oversaw supporting cast members in shows, providing guidance and mentorship.
• Recruited exceptional talent.
• Coached junior castmates on providing premium guest experiences.
• Supported Human Resources and Production Staff.
• Produced two shows, overseeing the creative and business processes.

Chicago, Illinois, United States

• This position required finding the most available appointments to set on the database and utilizing quick typing skills/shortcuts, as well as time management to ensure the most appointments were being set at a given.
• Executed the confirmation of existing appointments with delivery companies across the US.
• Exceeded quota consistently and promoted to a more challenging department in 2 months
• Oversaw missed/rescheduled appointments with higher quota expectations.
• Analyzed system to maximize successful pre-set appointments.
• Continually crushed quotas.

Chicago, Illinois, United States

• Greeted all customers throughout the work day
• Provided great customer service by remaining attentive and sensitive to the costumers needs
• Assisted customers in finding merchandise and suggested complimentary items for customers to purchase
• Responsible for preparing registers in the morning as well as closing them out at the end of the work day.
• Informed customers of new promotions and sales for the day and upcoming specials
• Encouraged customers to sign up for Sears Credit Cards and its benefits, as well as met required quotas for applications.

Greensboro, North Carolina, United States

• This was part of the Rites of Passage program, through the Office of Multicultural Affairs. The purpose of this program and occupation was to assist with retention of minority male students on the campus of UNCG by.
• Served three hours per week in the Office of Multicultural Affairs assisting 20 minority male mentees with problems, questions, and advice.
• Provided at least 1 hour study sessions twice per week
• Served as a role model for minority males and giving them guidance on how to adjust to college life
• Planned programs and events to maintain interest of mentees in both school and the program
• Aided in registration for classes, as well familiarizing the mentees with school facilities, regulations, and resources

Greensboro, North Carolina, United States

• As the resident advisor of Grogan Hall I:
• Upheld and Enforced all rules and regulations of UNCG and Housing and Residence Life
• Attended intensive training on programming, risk management and leadership
• Created community within the hall and individual floor to encourage productive relationships
• Utilized resources on campus to aid residents in their endeavors and academic challenges
• Advised and educated residents on correct procedures and conduct for success in the hall and in college

Greensboro, North Carolina, United States

• Family and Orientation Programs (UNCG), Spartan Orientation Staff, January 2009-January 2010
• Served as a role model for incoming students for 27 two-day sessions
• Lead small groups of 25 students or more throughout workshops
• Guided parents and family members of 350-400 to designated areas for sessions and campus tours
• Answered questions and concerns of the students and family about campus, personal experiences, and benefits
• Familiarized prospective students and family members with campus, its resources, policies and personal experiences

Greensboro, NC

• As the Leasing Assistant I was in charge of daily operations in and out of the office and oversaw the maintenance of property.
• Directed the maintenance of 36 residential apartments.
• Handled all tenant relations matters.
• Created marketing concepts for the apartment complex.
• Drove residential interest through active engagement and recruitment.
• Improved administrative processes across the board including updated files and residents’ accounts for maintenance, payment, and personal issues.

Greensboro, North Carolina, United States

• Greeted all customers throughout the work day
• Provided great customer service by remaining attentive and sensitive to the costumers needs
• Assisted customers in finding merchandise and suggested complimentary items for customers to purchase
• Responsible for preparing registers in the morning as well as closing them out at the end of the work day.
• Informed customers of new promotions and sales for the day and upcoming specials
• Encouraged customers to sign up for Sears Credit Cards and its benefits, as well as met required quotas for applications.

Fayetteville, North Carolina Metropolitan Area

• Greeted all customers throughout the work day
• Provided great customer service by remaining attentive and sensitive to the costumers needs
• Assisted customers in finding merchandise and suggested complimentary items for customers to purchase
• Responsible for preparing registers in the morning as well as closing them out at the end of the work day.
• Informed customers of new promotions and sales for the day and upcoming specials
• Encouraged customers to sign up for Sears Credit Cards and its benefits, as well as met required quotas for applications.

Bachelor Of Arts - Ba, Theatre/Theater

Activities and Societies: Chapter President of Rho Beta Chapter of Phi Beta Sigma Fraternity Inc. Service Fraternity National Panhellenic.

Sophomore-Senior

Activities and Societies: DECA (Vice President) Vital Impact Step Team (Founder and President) National Honor Society Student Government.

Freshmen

Activities and Societies: Show Choir Theatre Dept. Varsity Soccer Team Track Academy of Finance I only spent my freshmen year at this.