Tony Bailey Email & Phone Number

Dallas/Fort Worth Area

Provide end user support for clients from a work at home perspective

Dallas, Tx

• First level helpdesk analyst for Intuit TurboTax• Document and record client requests for service of product including troubleshooting, software use and tax preparation of client taxes that are not accounting related• Operating systems supported: Windows 7, Windows 8 and 8.1, Windows 10

Irving, Texas

We are committed to the exploration, immersion and specialization required by the evolving spectrum of technology. If you're ready to move your business forward, do it with The Color of Confidence. TeamLogic IT.

Duncanville, Tx

Desoto, Texas

Manager in training - relief manager for Assured Self Storage.

• Team lead for Global Service Desk and Desktop Operations - 2012-2013• Documentation, Process Control development, Process implementation, Escalation quality assurance for incidents, Reporting, Team Scheduling, and Training.• Service Now - Project implementation Team member representing Global Service Desk - 2012 Configuring Problem, Incident, Knowledge, and Service Catalog Request. • Network Security Administration Team Creation separated from Helpdesk: 2009 - 2012  Windows 2008 Active Directory, Marimba, home directory creation and administration , account creation and deletion including special purpose account. Citrix connection termination, account disconnection, and account repair. File Directory creation and group access creation and management. • Primary and Secondary phone support analyst for Anadarko Helpdesk 2005 - 2009 Account Administration Team Remote Support Assistance with IT support teams in UK, Algeria, and Jakarta. • Support included: Windows XP, Windows 7, Citrix, Disaster Recovery Team, some Red Hat Linux 5.5 workstations and VM ware. Support of Blackberry, iPhone, some Android. Global Applications such as SharePoint 2010, Exchange 2010, Cisco VOIP Phone system, Citrix Connections.  Network of Windows 2003 with transition to Windows 2008.

IT Security Administrator, network access and account creations with proper approval documentation as well as phone support of 900+ applications currently in the network environment of Anadarko.

A true technology company in the people business. Provided opportunities for growth and experience in my field of computer support systems. Helped set my foundation for real world experienceWorked at various job sites for Buchanan Associates clientsRIA Gosystems 3 tax seasons - Tax Software Helpdesk Support - Season 1, Assistant Account - Season 2 Manager, Account Manager - Season 3Bell Helicopter HelpdeskAmeriserve - Telecom SupportTrinity Industries - Desktop Field SupportUPR - Helpdesk SupportAnadarko - Helpdesk Support, Desktop Support, Team Lead, Network Account Administration

Bachelors Of Business

Associate Of Arts In Information Technology

Computerized Business Systems & Network Administration

High School Diploma