Robert Webb Email & Phone Number

Houston, TX, US

Remote

M&A Integration Project Management with a focus on back-office systems integrationTechnical Integration Solutioning and Project ManagementSalesforce to NetSuite systems integration planning and project managementSystem rationalization and consolidation

Austin, Texas Area

In this role, I was responsible for our Corporate Services applications, including Salesforce, NetSuite and all ancillary applications connected to these core systems of record; reporting directly to our CFO. The Business Applications team was comprised of System Architects, System Administrators, System Developers and a Technical Project Manager. Our.

Austin, TX

As the VP of Global Customer Care, I was directly responsible for the Planview Service Centers in Austin, TX., Ontario, CA. and Karlsruhe, Germany. I was also responsible for the Projectplace Customer Care group in Stockholm, Sweden, the Leankit Customer Care team in Franklin, TN. and the Troux Customer Care team in Austin and the UK.

Austin, TX

As Director, I was directly responsible for the Austin Service Center.

Austin, TX

Directly managed 15+ Product Support ConsultantsManaged the customer service budget and had full responsibility for the allocation of financial and human capital resources within the department. Managed and developed the customer service staff including performance development, career path development, training, motivation, and recruiting. Provided.

Austin, TX

Provided level-2 support on urgent or complex issues that were escalated from level 1. Answered incoming customer calls, provided level 1 and level 2 support for PlanView Preferred customers, and documented incident information in detail within the tracking systemDocumented problems and solutions in detail to achieve the quickest resolution for new and old.

Austin, TX

Front-Line Product SupportProvided level 1 support for North American-based customersAnswered incoming customer calls and documented incident information in detail within the incident tracking systemDocumented problems and solutions in detail to achieve the quickest resolution for new and old problemsDeveloped action plans to assess problems or unusual.

San Antonio, Texas Area

Contract Consultant on-site at USAAParticipated in a Y2K project as a Sr. Analyst to ensure compliancy across the IT Enterprise.Managed Distributed Print Environment Project as a Business Analyst by consulting with multiple Lines of Businesses to eliminate Non-Standard Print equipment. Directly installed new printers to meet business needs.

San Antonio, Texas Area

Assisted internal and external customers with the installation and use of On-Line Banking products.Troubleshot various technical issues, including issues related to internet connectivity; i.e. Modem-LAN Configurations-Dial-up Networking.Contributed to the development and maintenance of an Intranet-Based Technical Resources Database.

San Antonio, Texas Area

On-Line Banking Customer ServiceAssisted external customers with the installation and use of proprietary On-Line Banking Products.Assisted external customers with account related inquiries.