Ryan Ahern Email & Phone Number

Tampa, Florida, United States

• Leader of ConnectWise Automate Product Team • Collect and communicate data about how partners engage with the ConnectWise Automate product.• Work closely with UI/UX designers, data architects and engineers to craft effective solutions, and deliver those solutions to market.• Champion and continuously improve the ConnectWise Automate product as well as manage and coach a team of Product Owners developing new capabilities and services.• Conduct industry and market research to understand the competitive landscape, trends, and emerging opportunities

Tampa, Florida, United States

• Tier 3 support for partners with a focus on collaborating with development and product management • Evaluate and troubleshoot product defects and MySQL issues. • Assist in resolving security escalations. • Train and develop colleagues’ problem solving and technical skillset. • Define, document, and educate partners and colleagues on product best practices. • Collaborate with the Product Team on product direction.

Tampa, Florida, United States

• Tier 2 support for partners with a focus on resolving issues via chat and outbound calls to partners.• Specialization in Windows server and MySQL issues related to the ConnectWise Automate product. Identify, reproduce, and document product defects for development team. • Surpassed metrics goal every quarter.

Tampa, Florida, United States

• Manage Service Desk team. • Manage Centralized Services including Autotask, Kasaya, all antivirus, and backup solutions.• Develop automation solutions and workflows.

Tampa, Florida, United States

• Responsible for company software toolset, including all managed Connectwise, Kasaya, antivirus, and backup solutions. • Create automation and workflows.• Manage projects of System Admins.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts - Ba, Psychology

Master Of Business Administration - Mba, Data Analytics