Ryan Ahern Email & Phone Number

Tampa, Florida, United States

• Leader of ConnectWise Automate Product Team
• Collect and communicate data about how partners engage with the ConnectWise Automate product.
• Work closely with UI/UX designers, data architects and engineers to craft effective solutions, and deliver those solutions to market.
• Champion and continuously improve the ConnectWise Automate product as well as manage and coach a team of Product Owners developing new capabilities and services.
• Conduct industry and market research to understand the competitive landscape, trends, and emerging opportunities

Tampa, Florida, United States

• Tier 3 support for partners with a focus on collaborating with development and product management
• Evaluate and troubleshoot product defects and MySQL issues.
• Assist in resolving security escalations.
• Train and develop colleagues’ problem solving and technical skillset.
• Define, document, and educate partners and colleagues on product best practices.
• Collaborate with the Product Team on product direction.

Tampa, Florida, United States

• Tier 2 support for partners with a focus on resolving issues via chat and outbound calls to partners.
• Specialization in Windows server and MySQL issues related to the ConnectWise Automate product. Identify, reproduce, and document product defects for development team.
• Surpassed metrics goal every quarter.

Tampa, Florida, United States

• Manage Service Desk team.
• Manage Centralized Services including Autotask, Kasaya, all antivirus, and backup solutions.
• Develop automation solutions and workflows.

Tampa, Florida, United States

• Responsible for company software toolset, including all managed Connectwise, Kasaya, antivirus, and backup solutions.
• Create automation and workflows.
• Manage projects of System Admins.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts - Ba, Psychology

Master Of Business Administration - Mba, Data Analytics