Ryan Masterson Email & Phone Number

Mission Kansas

Use strong analytical ability to quickly determine issues at hand and provide solutions accurately and in accordance with SLA time guidelinesMultitask and use independent judgement to provide the best customer service.Maintain accurate, detailed documentation of day-to-day site visits

Work in conjunction with Operation Managers to form effective solutions to business problems.Collect, edit, and maintain data; ensure data is current and complete through quality procedures; create process automations where possible.Collaborate on an international level with internal and external staff to ensure organizational cohesion.

Install, support and maintain hardware and software infrastructure according to best practices, including routers, switches, monitoring software and peripherals on multiple platforms.Coordinate with vendors and system administrators to ensure constant systems availability and integrity.Work in conjunction with Network Engineers to support and resolve help.

Bachelor’S Degree, Information Systems

Associate’S Degree, Information Technology