“Your experts in innovative software, automation and specialized tool solutions.”-Develop secure network architectures and cloud computing to consolidate services with minimal loss.-Perform expert audits, monitoring, analysis and reconfiguration.-Create upper-level Management Reports for review of secured product and risk mitigation.-Implement cybersecurity policies and procedures to drive good cybersecurity practices and improve network security.-Provide professional… Show more “Your experts in innovative software, automation and specialized tool solutions.”-Develop secure network architectures and cloud computing to consolidate services with minimal loss.-Perform expert audits, monitoring, analysis and reconfiguration.-Create upper-level Management Reports for review of secured product and risk mitigation.-Implement cybersecurity policies and procedures to drive good cybersecurity practices and improve network security.-Provide professional training to personnel in securing production services - troubleshooting, root cause analysis, design and long-term solutions implementation. Show less

-Lead a small team of instructors in teaching advanced information technology services methodologies.-Oversee and manage academic administrative issues pertaining to instructor recruitment and appointments. Ensures that instructor action data is collected and stored, and appropriately protected.-Provide innovation in the development of next generation programs.-Lead the process for the evaluation of and ensure compliance with instructor personnel policies and procedures.-Provide… Show more -Lead a small team of instructors in teaching advanced information technology services methodologies.-Oversee and manage academic administrative issues pertaining to instructor recruitment and appointments. Ensures that instructor action data is collected and stored, and appropriately protected.-Provide innovation in the development of next generation programs.-Lead the process for the evaluation of and ensure compliance with instructor personnel policies and procedures.-Provide direction and guidance on the approval of new and modifications to existing programs.-Direct the training center periodic program reviews and assure compliance with deadlines.-Track and chronicle virtual program milestones for courses and ensure alignment with resident courses.-Proactively represent the training center through participation in meetings and special projects, as well as organizing and serving community sponsored events. Show less

-Coordinate operational expectations in a team of 5 interdisciplinary engineers.-Validated at least 10 daily technical procedures, configuration, security and operational requirements.-Advised 6 executive staff daily on communications within new technologies, technical procedures and federal requirements.-Led 4 large IT projects, in the design and deployment of SCCM, Remedy, Splunk and Role-Based permission systems.-Monitored the performance of 130 terrestrial RF communications… Show more -Coordinate operational expectations in a team of 5 interdisciplinary engineers.-Validated at least 10 daily technical procedures, configuration, security and operational requirements.-Advised 6 executive staff daily on communications within new technologies, technical procedures and federal requirements.-Led 4 large IT projects, in the design and deployment of SCCM, Remedy, Splunk and Role-Based permission systems.-Monitored the performance of 130 terrestrial RF communications systems to determine cost, productivity levels and to make recommendations for improving the configurations of each.-Defined IT infrastructure strategy, architecture and work processes within the IT section.-Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.-Assessed 4 vendors to develop new strategies for emerging technology systems. Show less

-Implemented network and system configurations to decrease security vulnerabilities and increase productivity with administration tools.-Validated communications equipment by auditing policies, standards and guidelines within federal requirements.-Supervised network and system monitoring, performance and documentation.-Trained, coached and mentored staff on operational procedures and proper troubleshooting techniques.-Gathered and analyzed metrics to benchmark staff… Show more -Implemented network and system configurations to decrease security vulnerabilities and increase productivity with administration tools.-Validated communications equipment by auditing policies, standards and guidelines within federal requirements.-Supervised network and system monitoring, performance and documentation.-Trained, coached and mentored staff on operational procedures and proper troubleshooting techniques.-Gathered and analyzed metrics to benchmark staff workload/performance and identified trends to prioritize tasks.-Manage and lead a crew of IT Service Desk Leads and technicians.-Deliver regular performance reviews, which include regular communication with Supervisor.-Manage on-site and remote team members day to day activities in terms of resource allocation, ticket distribution and escalation handling.-Resolve escalated customer issues or as necessary liaise appropriately to escalate and manage incidents with other departments/teams outside of the service desk.-Monitor and manage phone and Remedy triage queue, manage after-hours call center services and on-call rotation for the Service Desk team.-Optimize service desk to track and report-on agreed upon SLAs and provide regular updates to management.-Create/maintain Service Desk Confluence Standard Operating Procedures and Tactics Techniques and Procedures internal to the IT team as well as KBs for our crew.-Intake of project requests for helpdesk and customize support.-Analyze issues that impact the team and overall business objectives.-Develop and demonstrate an understanding of customer and business needs-Maintain a sound budget for for our department and procure necessary assets to complete service requests and provide equipment to customers.-Assist in the professional and technical development of IT Support Coordinators & Team Supervisor-Participate and assist in driving the knowledge management process-Participate in the hiring process including interviews, setup, and training. Show less

-Perform advanced systems installation, operation, integration and troubleshooting in order to maintain optimum data communication systems operations.-Plan and supervise the installation, configuration and maintenance of all data communications systems and network services, U.S. and international.-Design, deploy and implement Local Area and Wide Area Networks by linking heterogeneous networks.-Apply appropriate data and telecommunications hardware and software, by utilizing global… Show more -Perform advanced systems installation, operation, integration and troubleshooting in order to maintain optimum data communication systems operations.-Plan and supervise the installation, configuration and maintenance of all data communications systems and network services, U.S. and international.-Design, deploy and implement Local Area and Wide Area Networks by linking heterogeneous networks.-Apply appropriate data and telecommunications hardware and software, by utilizing global foreign industry partners.-Monitor network performance and ensure the integrity in operational security requirements.-Develop and executed plans for tactical data communications systems and database integration in order to ensure these systems operated properly at all levels.-Resolve issues in tiers of support escalated by troubleshooting cloud and local infrastructure.-Mentor and manage employees, prepare reports/presentations and supervise operations.-Automate tasks through administration tools and monitor their effectiveness.-Create, oversee and test security measures with disaster recovery and contingency planning.-Communicate infrastructure thresholds with management when needed.-Maintain a digital library of technical manuals and documentation.-Provide recommendations to senior management for improvements to network performance, capacity and scalability. Show less

-Manage daily operations and maintenance of the organization’s two separate networks to include: 52 servers, 923 peripherals and 600 interconnected devices in support of 430 personnel.-Perform daily modifications, manage server and client software and hardware updates.-Install security patches and upgrades to the network operating system.-Troubleshoot and repair network outages during all hours 24/7/365.-Ensure the delivery of quality technical support for clients and customers,… Show more -Manage daily operations and maintenance of the organization’s two separate networks to include: 52 servers, 923 peripherals and 600 interconnected devices in support of 430 personnel.-Perform daily modifications, manage server and client software and hardware updates.-Install security patches and upgrades to the network operating system.-Troubleshoot and repair network outages during all hours 24/7/365.-Ensure the delivery of quality technical support for clients and customers, as well as oversee the work of Help Desk staff.-Provided remote system administration to workstations and Field Offices across Germany.-Responsible for the: Process, validation, access and reporting of the scan and repair of vulnerabilities.-Provide professional LAN customer service support. Show less

-Instruct/Teach Information Technology coursework to class sizes of up to 30 students per class.-Coach students one-on-one to both academic and certification success.-Answer student questions concisely and accurately.-Manage and coordinate curriculum to ensure students receive outstanding training.-Plan, prepare and deliver instructional activities that facilitate active learning experiences.-Establish and communicate clear objectives for all learning activities-Prepare… Show more -Instruct/Teach Information Technology coursework to class sizes of up to 30 students per class.-Coach students one-on-one to both academic and certification success.-Answer student questions concisely and accurately.-Manage and coordinate curriculum to ensure students receive outstanding training.-Plan, prepare and deliver instructional activities that facilitate active learning experiences.-Establish and communicate clear objectives for all learning activities-Prepare classroom for class activities.-Provide a variety of learning materials and resources.-Instruct and monitor students in the use of learning materials and equipment.-Use relevant technology to support instruction.-Observe and evaluate student's performance and development.-Provide appropriate feedback as necessary.-Encourage and monitor the progress of students.-Manage student behavior in the classroom by establishing and enforcing policies and procedures.-Maintain discipline in accordance with the policies and disciplinary systems of the school.-Communicate necessary information regularly to students and colleagues regarding student progress and student needs.-Keep updated with developments in subject area, teaching resources and methods and make relevant changes to instructional plans and activities. Show less

-Supervisor of an Executive Support staff that ensures 100% IT Communications up-time with all end-user devices on mobile, messaging/e-mail, web-portal and video-conferencing.-Maintain and troubleshoot audio, video and lighting equipment for video-conferencing.-Prepare and position audio, video and lighting equipment for the proper connection, tuning and configuration of AV setups to ensure high-quality conferencing output.-Monitor live feeds to ensure quality.-Troubleshoot… Show more -Supervisor of an Executive Support staff that ensures 100% IT Communications up-time with all end-user devices on mobile, messaging/e-mail, web-portal and video-conferencing.-Maintain and troubleshoot audio, video and lighting equipment for video-conferencing.-Prepare and position audio, video and lighting equipment for the proper connection, tuning and configuration of AV setups to ensure high-quality conferencing output.-Monitor live feeds to ensure quality.-Troubleshoot video-conference setup problems, answer the help line and perform Scheduler duties.-Find effective means to store and transport AV equipment as and when it is needed.-Schedule, set-up and take-down of Video-Teleconferencing (VTC) for 75,000 personnel globally.-Install and configure Mobile Device Management (MDM) software on mobile devices. Assign desk phones and voicemail configuration in phone system. Work with telecommunications providers to maintain service level agreements.-Operated cryptographic equipment used as part of the first implementations of encrypted e-mail over a Wide Area Network (WAN). Show less

-Performed retail sales in the electronics department.-Organized and designed a grocers section within the existing building.-Implemented the corporate wide effort to increase store volume with the Super Kmart model.-Completed refurbishment under budget and ahead of schedule.