Robert “Chris” Newbry Email & Phone Number

Okinawa, Japan

3Rd Combat Logistics Regiment - Okinawa, Japan

Owner And Operater

“Your experts in innovative software, automation and specialized tool solutions.”-Develop secure network architectures and cloud computing to consolidate services with minimal loss.-Perform expert audits, monitoring, analysis and reconfiguration.-Create upper-level Management Reports for review of secured product and risk mitigation.-Implement cybersecurity policies and procedures to drive good cybersecurity practices and improve network security.-Provide professional… Show more “Your experts in innovative software, automation and specialized tool solutions.”-Develop secure network architectures and cloud computing to consolidate services with minimal loss.-Perform expert audits, monitoring, analysis and reconfiguration.-Create upper-level Management Reports for review of secured product and risk mitigation.-Implement cybersecurity policies and procedures to drive good cybersecurity practices and improve network security.-Provide professional training to personnel in securing production services - troubleshooting, root cause analysis, design and long-term solutions implementation. Show less

Communication Training Center 3 - Okinawa, Japan

-Lead a small team of instructors in teaching advanced information technology services methodologies.-Oversee and manage academic administrative issues pertaining to instructor recruitment and appointments. Ensures that instructor action data is collected and stored, and appropriately protected.-Provide innovation in the development of next generation programs.-Lead the process for the evaluation of and ensure compliance with instructor personnel policies and procedures.-Provide… Show more -Lead a small team of instructors in teaching advanced information technology services methodologies.-Oversee and manage academic administrative issues pertaining to instructor recruitment and appointments. Ensures that instructor action data is collected and stored, and appropriately protected.-Provide innovation in the development of next generation programs.-Lead the process for the evaluation of and ensure compliance with instructor personnel policies and procedures.-Provide direction and guidance on the approval of new and modifications to existing programs.-Direct the training center periodic program reviews and assure compliance with deadlines.-Track and chronicle virtual program milestones for courses and ensure alignment with resident courses.-Proactively represent the training center through participation in meetings and special projects, as well as organizing and serving community sponsored events. Show less

G-6 - Jacksonville, North Carolina Area

-Coordinate operational expectations in a team of 5 interdisciplinary engineers.-Validated at least 10 daily technical procedures, configuration, security and operational requirements.-Advised 6 executive staff daily on communications within new technologies, technical procedures and federal requirements.-Led 4 large IT projects, in the design and deployment of SCCM, Remedy, Splunk and Role-Based permission systems.-Monitored the performance of 130 terrestrial RF communications… Show more -Coordinate operational expectations in a team of 5 interdisciplinary engineers.-Validated at least 10 daily technical procedures, configuration, security and operational requirements.-Advised 6 executive staff daily on communications within new technologies, technical procedures and federal requirements.-Led 4 large IT projects, in the design and deployment of SCCM, Remedy, Splunk and Role-Based permission systems.-Monitored the performance of 130 terrestrial RF communications systems to determine cost, productivity levels and to make recommendations for improving the configurations of each.-Defined IT infrastructure strategy, architecture and work processes within the IT section.-Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.-Assessed 4 vendors to develop new strategies for emerging technology systems. Show less

2Nd Marine Raider Battalion / G-6 - Jacksonville, North Carolina Area

-Implemented network and system configurations to decrease security vulnerabilities and increase productivity with administration tools.-Validated communications equipment by auditing policies, standards and guidelines within federal requirements.-Supervised network and system monitoring, performance and documentation.-Trained, coached and mentored staff on operational procedures and proper troubleshooting techniques.-Gathered and analyzed metrics to benchmark staff… Show more -Implemented network and system configurations to decrease security vulnerabilities and increase productivity with administration tools.-Validated communications equipment by auditing policies, standards and guidelines within federal requirements.-Supervised network and system monitoring, performance and documentation.-Trained, coached and mentored staff on operational procedures and proper troubleshooting techniques.-Gathered and analyzed metrics to benchmark staff workload/performance and identified trends to prioritize tasks.-Manage and lead a crew of IT Service Desk Leads and technicians.-Deliver regular performance reviews, which include regular communication with Supervisor.-Manage on-site and remote team members day to day activities in terms of resource allocation, ticket distribution and escalation handling.-Resolve escalated customer issues or as necessary liaise appropriately to escalate and manage incidents with other departments/teams outside of the service desk.-Monitor and manage phone and Remedy triage queue, manage after-hours call center services and on-call rotation for the Service Desk team.-Optimize service desk to track and report-on agreed upon SLAs and provide regular updates to management.-Create/maintain Service Desk Confluence Standard Operating Procedures and Tactics Techniques and Procedures internal to the IT team as well as KBs for our crew.-Intake of project requests for helpdesk and customize support.-Analyze issues that impact the team and overall business objectives.-Develop and demonstrate an understanding of customer and business needs-Maintain a sound budget for for our department and procure necessary assets to complete service requests and provide equipment to customers.-Assist in the professional and technical development of IT Support Coordinators & Team Supervisor-Participate and assist in driving the knowledge management process-Participate in the hiring process including interviews, setup, and training. Show less

Fayetteville, North Carolina Area

-Perform advanced systems installation, operation, integration and troubleshooting in order to maintain optimum data communication systems operations.-Plan and supervise the installation, configuration and maintenance of all data communications systems and network services, U.S. and international.-Design, deploy and implement Local Area and Wide Area Networks by linking heterogeneous networks.-Apply appropriate data and telecommunications hardware and software, by utilizing global… Show more -Perform advanced systems installation, operation, integration and troubleshooting in order to maintain optimum data communication systems operations.-Plan and supervise the installation, configuration and maintenance of all data communications systems and network services, U.S. and international.-Design, deploy and implement Local Area and Wide Area Networks by linking heterogeneous networks.-Apply appropriate data and telecommunications hardware and software, by utilizing global foreign industry partners.-Monitor network performance and ensure the integrity in operational security requirements.-Develop and executed plans for tactical data communications systems and database integration in order to ensure these systems operated properly at all levels.-Resolve issues in tiers of support escalated by troubleshooting cloud and local infrastructure.-Mentor and manage employees, prepare reports/presentations and supervise operations.-Automate tasks through administration tools and monitor their effectiveness.-Create, oversee and test security measures with disaster recovery and contingency planning.-Communicate infrastructure thresholds with management when needed.-Maintain a digital library of technical manuals and documentation.-Provide recommendations to senior management for improvements to network performance, capacity and scalability. Show less

Stuttgart Area, Germany

-Manage daily operations and maintenance of the organization’s two separate networks to include: 52 servers, 923 peripherals and 600 interconnected devices in support of 430 personnel.-Perform daily modifications, manage server and client software and hardware updates.-Install security patches and upgrades to the network operating system.-Troubleshoot and repair network outages during all hours 24/7/365.-Ensure the delivery of quality technical support for clients and customers,… Show more -Manage daily operations and maintenance of the organization’s two separate networks to include: 52 servers, 923 peripherals and 600 interconnected devices in support of 430 personnel.-Perform daily modifications, manage server and client software and hardware updates.-Install security patches and upgrades to the network operating system.-Troubleshoot and repair network outages during all hours 24/7/365.-Ensure the delivery of quality technical support for clients and customers, as well as oversee the work of Help Desk staff.-Provided remote system administration to workstations and Field Offices across Germany.-Responsible for the: Process, validation, access and reporting of the scan and repair of vulnerabilities.-Provide professional LAN customer service support. Show less

Twentynine Palms, California, United States

-Instruct/Teach Information Technology coursework to class sizes of up to 30 students per class.-Coach students one-on-one to both academic and certification success.-Answer student questions concisely and accurately.-Manage and coordinate curriculum to ensure students receive outstanding training.-Plan, prepare and deliver instructional activities that facilitate active learning experiences.-Establish and communicate clear objectives for all learning activities-Prepare… Show more -Instruct/Teach Information Technology coursework to class sizes of up to 30 students per class.-Coach students one-on-one to both academic and certification success.-Answer student questions concisely and accurately.-Manage and coordinate curriculum to ensure students receive outstanding training.-Plan, prepare and deliver instructional activities that facilitate active learning experiences.-Establish and communicate clear objectives for all learning activities-Prepare classroom for class activities.-Provide a variety of learning materials and resources.-Instruct and monitor students in the use of learning materials and equipment.-Use relevant technology to support instruction.-Observe and evaluate student's performance and development.-Provide appropriate feedback as necessary.-Encourage and monitor the progress of students.-Manage student behavior in the classroom by establishing and enforcing policies and procedures.-Maintain discipline in accordance with the policies and disciplinary systems of the school.-Communicate necessary information regularly to students and colleagues regarding student progress and student needs.-Keep updated with developments in subject area, teaching resources and methods and make relevant changes to instructional plans and activities. Show less

Greater New Orleans Area

-Supervisor of an Executive Support staff that ensures 100% IT Communications up-time with all end-user devices on mobile, messaging/e-mail, web-portal and video-conferencing.-Maintain and troubleshoot audio, video and lighting equipment for video-conferencing.-Prepare and position audio, video and lighting equipment for the proper connection, tuning and configuration of AV setups to ensure high-quality conferencing output.-Monitor live feeds to ensure quality.-Troubleshoot… Show more -Supervisor of an Executive Support staff that ensures 100% IT Communications up-time with all end-user devices on mobile, messaging/e-mail, web-portal and video-conferencing.-Maintain and troubleshoot audio, video and lighting equipment for video-conferencing.-Prepare and position audio, video and lighting equipment for the proper connection, tuning and configuration of AV setups to ensure high-quality conferencing output.-Monitor live feeds to ensure quality.-Troubleshoot video-conference setup problems, answer the help line and perform Scheduler duties.-Find effective means to store and transport AV equipment as and when it is needed.-Schedule, set-up and take-down of Video-Teleconferencing (VTC) for 75,000 personnel globally.-Install and configure Mobile Device Management (MDM) software on mobile devices. Assign desk phones and voicemail configuration in phone system. Work with telecommunications providers to maintain service level agreements.-Operated cryptographic equipment used as part of the first implementations of encrypted e-mail over a Wide Area Network (WAN). Show less

Dimond - Anchorage, Alaska Area

-Performed retail sales in the electronics department.-Organized and designed a grocers section within the existing building.-Implemented the corporate wide effort to increase store volume with the Super Kmart model.-Completed refurbishment under budget and ahead of schedule.

Master Of Science, Information Security And Assurance

This degree program is closely aligned with the National Initiative for Cybersecurity Education (NICE) and was designed with input.

Bachelor Of Science, Information Technology

Specialization in Network Design and Management, the degree program is composed of five primary areas of study: systems and services.

High School Diploma

Activities and Societies: -Honor Roll; -JV Football, Baseball; -Varsity Track & Field All-State; -Choir All-State