Renee Cohen Email & Phone Number

Apex, North Carolina, United States

B2B and B2C sales of landscaping productsCustomer service through phone, email and in personDelivery dispatchProject planning from scope of project, product selection, technical installation, and budgetsDatabase management for both customers, businesses, and productsAccounts ReceivableInventory selection and ordering Vendor relations

Garner, Nc

• Responsible for delivering customer service and grooming services to customer that align with shop values. Position is responsible for the welfare of all live animals within the salon.• Processes cash, credit card and check transactions• Utilizes phones, email and social media for appointment scheduling and price quotes• Provide quick and courteous service to all customers in the salon• Interact professionally and effectively through verbal and written communication• Professionally perform grooming services on animals as requested by customers and in accordance with policy and procedure, ensuring the safety and well-being of each animal• Interest in animal welfare• Utilize grooming instruments including shears and dryers.• Assists with building the grooming business• Ensures grooming salon cleanliness

Orlando, Florida Area

• Handling a high volume of inbound calls from our clients’ employees as well as conduct outbound calls for follow up as required• Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures.• Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their retirement plans.

Orlando, Florida Area

• Accountable for driving sales and for the overall effective operations within the area of aquatics, reptile, bird and small companion animals. • Position is responsible for the welfare of all live animals and merchandise within the department. • Responsible for the achievement of the Companion Animal department’s budgeted sales goals, gross margin, animal and merchandise shrink targets, managing inventory levels, supply cost, reported budgeted expense rates and budgeted contribution.• Ensure the health, proper handling and welfare of all animals are met according to P&Ps, including completion of hourly animal check list and wellness cards. Follow Vet Protocol for all sick animals.• Directly supervises the Aquatics Specialist(s), leads and coaches all store partners in providing great guest service and in performing their assigned tasks with the objective of achieving budgeted sales.• Responsible for proper ordering of live animals to maximize sales, margin and inventory. Analyze inventory management data for the department and make recommendations for improvement.• Provide training and coaching in GUEST and product knowledge to partners daily on the sales floor and on an ongoing basis. Ensure a friendly and courteous atmosphere by all partners in the department.• Achieve minimum presentation standards at all times in aquatics.• In partnership with the SL/GEL ensure proper scheduling is being maintained in the department to ensure in- stock goals and guest service during peak hours.• Ensure the completion of all Planograms, Cut Ins and Reworks.• Perform duties and assume responsibility as Leader on Duty (LOD) as needed.• Provide quick and courteous service to all guests.• Adhere to and promote established safety procedures.• Directly supervise all Aquatics partners. Provide guidance and training to partners. Complete performance evaluations for partners.

Orlando, Florida Area

Multi-client inventory auditor.

Orlando, Florida Area

• Prepared and assisted teachers with daily activities including picking up supplies, making copies, and assisting with report card documentation.• Assisted with the daily upkeep of designated special program rooms and facilities; kept working areas organized and neat.• Answered the telephone; provided information and assistance; took/relayed messages to appropriate personnel.• Monitored and patrolled designated areas as required.

1 Shircliff Way Jacksonville Fl 32204

•Previously certified as a Birth Registrar with Florida State Vital Statistics Office.•Registered patients for Labor and Delivery purposes.•Admited Newborns delivered within our facility.•Utilized Vital Statistics to complete Birth Certificate Applications and file for Social Security numbers for newborns.•Maintained Knowledge on state regulations for birth registration.•Greeted patients and visitors, responded to questions/concerns and directed them to appropriate location. Provided ongoing communication with clinical staff regarding patient status. •Collected and entered all necessary demographic, clinical, billing and insurance information from patients or responsible parties. •Explained processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required. •Determined and accepted required payments, including Co-pays and deductibles. •Entered patient data into computer, processed patients, ensured correct written order, scheduled patients, reconciled issues pertinent to written orders. •Maintained knowledge of insurance, billing, coding, regulatory guidelines and pre-certifications.

Jacksonville, Florida Area

•Maintained daily salon operations including –commission reports, client files, and inventory orders•Screened and trained new hires for the grooming salon•Assessed client needs and recommend additional treatments or services as needed•Assisted clinics front desk staff for reception back-up•Assisted veterinary staff with animals during medication and procedures

•Managed daily salon business including – sales reports, maintain client database, and salon supplies•Assessed client needs and recommend additional treatments or services as needed•Handled customer satisfaction issues and ensured salon met PetSmart’s “Salon Satisfaction Guarantee”•Worked with store manager on salon goals and commitments and collaborated on ideas to promote services and store sales•Was responsible for meeting the financial plan for the salon, including achieving sales and controlling expenses•Hired, trained, and developed salon associatesAdditional Job Highlights: In 2010 our store placed in the top 10 within the company for sales, overall customer satisfaction and safety, earning us a top spot in the PetSmart Circle of Excellence. My salon was ranked as one of the top in the entire company for Overall Satisfaction Scores (based on customer surveys) during my time as manager.

Phone support for members including:•Account assistance for product inquiries, loan questions, calculated payments, and took loan applications•Maintained member account information on the computer system•Assured that appropriate records are maintained and required reports are prepared•Identified cross sell opportunities and cross sold services to membersBranch support (in person teller) for members including:•Assisting members with their financial transactions•Promote increased usage of other credit union products and services beneficial to members•Received and processed deposits, withdrawals, loan payments, cashier checks, credit card and loan advances, travelers cheques, transfer requests and other file maintenance transactions according to policy and procedure•Community outreach programs with local area schools/businessesAdditional Community First Job Highlights Organized several charitable events at the branch level. Went to local businesses promoting the credit union. Attended Credit Union specific courses at FCCJ

Bachelor Of Business Administration (B.B.A.), Human Resources Management And Services

Completed Courses in: Management Information Systems Business Law and Ethics Organizational Behavior Business Writing Principles.

Associate'S Degree, Business

Diploma, College Prep Diploma