• Acquired Lancaster Agency, Inc. from Bill Lancaster - October 1, 2020.• Cherokee Nation TERO Certified Business.• Member of Independent Insurance Agents of Oklahoma, the largest insurance trade association in Oklahoma. • Member of OAA/SIAA, the largest independent insurance alliance in the United States, which translates to savings to our customers as we increase access to the number of insurance carrier partners.• Access to 50+ insurance carriers! • Products provided: Auto, Collector | Antique | Exotic Vehicle, Motorcycle, Watercraft, Homeowners, Flood, Aviation (Aircraft Hull & Liability), Affluent Personal Lines, Historic Property Owners, Commercial, Business Policies, General Liability, Workers' Compensation, Heavy Equipment, Inland Marine, Special Event Coverage (i.e. Golf Tournaments), In-Home Businesses, Liquor Liability, Convenience Stores, Emergency Care Services, Public Schools, Oil & Gas, Bars / Nightclubs / Taverns, Bowling Centers, Hotels / Motels, Tobacco Shops, Cannabis & CBD, Temporary Employment Agencies, Roofing Contractors, RV Campgrounds, Marinas, Golf Courses, Grocery Stores, Personal Umbrella, Exercise / Health Clubs, Restaurants, Churches, Farmers, Tanning Salons / Body Care, Amateur Sports Programs, Truckers, Welders, Life, Health.

Responsible for handling auto accidents involving injuries and/or litigation for Kansas policies in multiple states. *Inventory ranging from 250 to 275 claims.*Uninsured/Underinsured Motorist claims.*Fatalities, concussion, spine fractures, facial trauma, fractures requiring internal fixation, soft tissue.*Vehicle v. Pedestrian, multiple vehicle accident, single-vehicle accident.Examples of litigation:*An extremely low energy accident tried in Ford County, Kansas. The plaintiff presented $58,000+ medical bills after more than $145,000 in write-offs (Martinez v. Milburn Enterprises, Inc., 233 P.3d 205 (Kan. 2010)) due to Medicaid. The plaintiff claimed pain and suffering in the amount of $250,000 and claimed disability and lost wages in the amount of $250,000. The plaintiff told the investigating officer that he was not injured. In fact, he drove for three hours that afternoon to go shopping with his mother before visiting the emergency room on his own. The plaintiff later underwent a failed cervical neck fusion with two subsequent surgeries because of complications from the fusion. It was discovered that the plaintiff had previously been involved in a much higher energy motor vehicle accident where he rear ended another vehicle. The jury believed the defense argument that this was a house of cards built on the assumption that the plaintiff did not already have these problems before our accident. For example, the plaintiff had 138 pages of pharmacy bills for high-end pain narcotics prior to the date of accident. The jury awarded a $0 verdict in favor of the defense.

Responsible for handling complex litigation files in both Oklahoma and Louisiana. Attended all in-state and out-of-state mediations in person.*Served on Learn & Law Conference Planning Committee - New Orleans, 2012*Assisted Storm Team during 5.2-magnitude Earthquake in St. Louis, MO - 2008Examples of complex litigation: *9-year-tail corporate litigation alleging hostile work environment evoking racial issues, EEOC claims, and contractual breaches. *12-year-tail copyright infringement case spanning multiple states and involving multiple commercial policies. Initial demand was $16.9-million against the policy. Settled for $1.8-million after winning several discovery issues in Caddo Parish, Louisiana. *Settled a 3-year-tail commercial case involving a minor child receiving second degree grease burns on 18.5-percent of his body. Skin grafts to 12-percent of body. Settled in New Orleans mediation. *Oklahoma negligence and defamation claim provoking FOIA Requests to the Federal Reserve, Department of Homeland Security, and Department of Justice regarding wire transfers to Turkey. Case also referenced a 27-count criminal indictment involving fraudulently obtaining federal housing assistance.*Slip-and-fall incident in the parking lot of a convenient store. Plaintiff slipped on an oil spill claiming nearly $220,000 in medical specials with general damages in the $250,000 to $500,000 range. Defense won on summary judgment in Caddo Parish, Louisiana, following a three year suit.*Several maritime/Jones Act claims in Louisiana, gunshot wounds, redhibition claims, Fifth Amendment issues, slip-and-falls, dog bite claims, food poisoning, bad-faith claims, extra-contractual damages, motor vehicle/cow claims, Oklahoma Residential Property Condition Disclosure Act claims, wrongful death, assault, premises liability, slander, embezzlement, product-completion claims, trademark infringement, minor settlement claims.*Experience in arbitration, mediation, and subrogation.

Once the Muskogee Claims Office closed in January 2005, I transferred to the Tulsa South Claims Office and resumed an assigned territory along the eastern and southeastern border of Oklahoma as well as the Tulsa area.*Roof claims include both 2-story wood, single-story composition, commercial, and steep climbs.*Responsible for estimating property damages using Xactimate.*Assisted policyholders in the mitigation and restoration of both water damage and fire damage claims of homes insured in excess of $1-million.*Assisted policyholders in the restoration of personal art collections.

*Responsible for servicing claims in assigned territory in eastern and southeastern Oklahoma. *Property damage claims include flood claims, total loss fires, additional living expenses, tornado, wind/hail, water, commercial, farm/ranch, boat dock claims and boatowner policies.*Worked National Flood Insurance Program claims in eastern Oklahoma.*Worked side-by-side with Special Investigative Unit on several total loss fires.*Claim Representative/Public Affairs first responder in Moore, OK F-5 tornado catastrophe - 1999. Resulting in excess of $1 billion in insured losses and 146,000 claims according to the Insurance Information Institute.*Attended State Farm Leadership Camp, Williams Learning Center - April 17, 2000.*Completed Training for Trainers Workshop - September 27, 2000.*Served on Quality Service Committee as longest tenured member - 2000 through 2003.*Nominated by peers and received Quality Service "Above & Beyond" Award - 2002.*Received Oklahoma Chapter of the International Association of Arson Investigators 1st Place Accidental Fire Photograph Award - 2005.

*Responsible for servicing claims in assigned territory in Tulsa and surrounding areas.*Property damage claims include total loss fires, additional living expenses, tornado, wind/hail, water, commercial, farm/ranch, boatowner.

*Piloting of the first Fire Claims Central Office nationwide in State Farm as a Claim Representative.*Served as a liaison between Field Claims and Fire Claims Central.

*Responsible for servicing inventory of property and casualty claims in assigned territory located in eastern Oklahoma.*Special Disaster Team Member - 1994 & 1995*California Earthquake Authority certified.Major Catastrophes: *6.7-magnitude Earthquake in Northridge/Los Angeles, CA - 1994. The most costly earthquake in U.S. history. - Inspected small, moderate and severe damage to residential and condos. *Hail Storm in Denver, CO - 1995 - Inspected residential single-story and two-story structures.