Video Conference Room: Polycom VSX 8000, POLYCOM VTX Room AdministratorNortel PBXDesktop Support Technician (Enterprise Desktop Support Technician)All Microsoft Operating SystemsPersonally performed hardware (hard drives, optical drives, memory, etc.) and software (Microsoft Microsoft Office software, all versions (firewall/antivirus software, etc.) installation on desktop and notebook PCs, as well as diagnostic and troubleshooting servicesProvide technical support and assistance to clients.Software and inventory control, recommended purchases. Ensure each desktop/laptop is fully functional; virus free/third party software free.Answer questions and inform customers about the Microsoft Windows operating system, Microsoft Office software and personal security software, along with addressing hardware needs.Interpersonal Skills CertificationTime Management CoursewareLangevin Train the TrainerComptia A+Comptia NetworkMicrosoft MCP, Microsoft Certified Systems Engineer, Microsoft Certified TrainerMicrosoft Early AchieverCIW Security AnalystKepner Tregoe Analytical Project ManagementCareer Readiness Certification (Top Tier)Jaycee's Presidental Award of HonorLegislative Advisor 69th Legislative District
Listed skills include Troubleshooting, Technical Support, Software Installation, Windows 7, and 12 others.