Coordinator - Business/Gov Customer Operations
CurrentBusiness customer service representative focused on Government and Business accounts.Helped small, medium, and large businesses, as well as local county, state, and federal agenciesTook calls regarding billing, technical, & customer service issues Sales results: Met and exceeded monthly sales and retention objectives. Qualified and closed prospective customers, and recommended appropriate wireless solutions with regard to price plans, enhanced services, handsets, and accessories.Customer Retention: Maintain and grow existing customer base and manage chum. Call on existing customers for contract renewals, and various data, accessory, and handset up-sell opportunities.Order Processing: Accurately processed customer sales orders.Training/Meetings: Responsible for thorough knowledge of all Telesales center functions. Remain current on all wireless products and services, industry and competitive trends. Attended all applicable trainings/meetings.
