Vikas Singh Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

As a Product Manager at ServiceNow for over 5.5 years, I’ve been instrumental in developing enterprise-level solutions for our digital interfaces, supporting customer needs in both Technical Support and Learning. My focus has been on driving automation to streamline operations, reduce costs, and enable robust self-service capabilities for our users.In the learning space, I’ve enhanced the platform by implementing SEO and learning features to boost user engagement on ServiceNow’s digital learning platform. My efforts have significantly improved customer satisfaction (CSAT) and self-service capabilities across our digital properties.With deep expertise in data analytics, I’ve built actionable reports that provide valuable insights for business and leadership teams, empowering them to make data-driven decisions. Additionally, I’ve been at the forefront of integrating AI and Generative AI solutions, helping reduce task completion times while delivering higher-quality content and capabilities to our customers.

Hyderabad Area, India

In my management role, I led teams and actively contributed across various phases of the project lifecycle, ensuring seamless delivery, people management, and project execution.Delivery Management- Delivered and supported enterprise applications such as SharePoint, Salesforce, Confluence, Drupal, and AEM.- Managed daily operations, resource allocation, and project implementations for both internal and outsourced teams.- Drove customer-centric technology solutions with a focus on enhancing UI/UX.Implemented best practices to align business goals with customer satisfaction and team performance.People Management- Led cross-functional teams of 30+ members, promoting company culture and vision.Developed talent management strategies, driving team growth and career development.- Communicated company strategy to align teams with organizational goals while mentoring and coaching team members.Project ManagementManaged both waterfall and Agile projects, overseeing full lifecycle from budgeting to execution and support transition.- Ensured accountability for deliverables and adherence to governance processes.Anticipated and mitigated project risks, while ensuring compliance with SOX and non-SOX audit requirements.

Hyderabad

Key Responsibilities- Collaborated with clients to define business requirements, conduct analysis, and recommend process improvements.- Bridged the gap between business and IT, driving system integration and aligning processes with strategic initiatives.- Led testing efforts (unit, integration, and acceptance), created system specifications, and designed automation workflows.- Conducted system testing, supported data conversions, and facilitated smooth system rollouts.- Implemented new business processes, documented requirements, and ensured alignment with business needs.- Provided L3 support for IT applications and managed SharePoint implementations (on-prem and cloud).- Participated in emergency responses, outages, and key project work.- Mentored junior Business Systems Analysts, offering guidance and support.

Hyderabad Area, India

Key Responsibilities- Collaborated with clients to define business requirements, perform competitive analysis, and recommend process improvements.- Acted as a bridge between business and IT, aligning systems integration with business processes.Led unit, integration, and acceptance testing, and developed system specifications for automated solutions.- Managed systems testing, data conversions, and system rollouts, ensuring alignment with project plans.Proposed and implemented new business processes, continuously refining and documenting requirements.- Supported L3-level IT applications and managed SharePoint implementations (on-prem and cloud).- Provided training, process development, and guidance to users.- Participated in emergency responses, outages, and planned project work.

Hyderabad Area, India

Key Responsibilities- Maintaining business and development ownership of assigned sections for CA's web sites- Building and developing business relationships to ensure the highest level of quality, including message, content and applications integrity, along with integration into other marketing vehicles and processes (i.e. lead generation, profile management, and tracking)- Supported the site architecture, underlying applications and schema, and interfaces with key marketing systems and processes.- Offer guidance and management for web standards and best processes- Engaged in consultative planning to meet business requirements and optimize the on line experience.- Provided guidance to less senior Web Developers.

Hyderabad Area, India

Key Responsibilities- Maintaining business and development ownership of assigned sections for CA's web sites- Building and developing business relationships to ensure the highest level of quality, including message, content and applications integrity, along with integration into other marketing vehicles and processes (i.e. lead generation, profile management, and tracking)- Supported the site architecture, underlying applications and schema, and interfaces with key marketing systems and processes.- Offer guidance and management for web standards and best processes- Engaged in consultative planning to meet business requirements and optimize the on line experience.

Hyderabad Area, India

Hyderabad Area, India