Highly accomplished and results-oriented business professional specializing in process improvement, customer service, and operations management. Strategic thinker with strong analytical skills; able to envision long-term operations objectives to ensure continued growth. Effective in developing and leading cross-functional teams; highly successful hands-on management style with expertise in training and mentoring staff. Extensive experience in sales operations planning, product development, customer service, P&L responsibility and human resource management. Solid track record of developing and implementing operating plans and solutions to improve overall efficiency, reduce costs and enhance the bottom line. Proponent of change that creates incremental improvements, builds and develops high-performing teams, and supports corporate strategic objectives. Areas of expertise:Managing Teams • Problem Identification / Resolution • Sales Forecasting • P&L Responsibility • Process Improvements • Staff Training and Development • Organization Restructure • Project Management • Customer Service • Managing Project Life Cycle • Contract Negotiations • Establishing Goals • Contingency Planning • Team Performance Optimization • Change ManagementSpecialties: My career responsibilities have included managing and motivating teams, coaching and developing team members, problem identification and resolution, customer relationship management, P&L responsibility and contract negotiations.