James Moreno Email & Phone Number

Los Angeles, Ca, Us

Burbank, California, United States

Oversee the day-to-day activities of functional teams and ensure issues are resolved in a timely, professional and satisfactory manner against best-practice standards.

Culver City, Ca

Responsible for Client Services, Reception, Collection Network and Fulfillment Center with the goal of providing the highest level of support to our clients and ensure that the resources and efforts of the support staff meet the needs of the organization. Work directly with department heads and coordinates all support activities between various departments including the laboratory, IT, legal, marketing, sales and our clients. Oversees the day-to-day activities of the team in the delivery of client services and support, ensuring issues and questions are resolved in a timely, professional and satisfactory manner.

Greater Los Angeles Area

A national provider of risk adjustment coding services and technology-enabled revenue management solutions to Medicare Advantage and Managed Medicaid plans, Health Insurance Marketplace / Exchange and Commercial markets; and other clinical coding, audit, compliance services, revenue cycle, data analytics & quality performance.Senior Manager, Operations, Chart Audit & Coding Division: Managed the Call/Contact Center, Document Management, Logistic Coordinators and National Records Retrieval Operations departments. Responsible for staffing, training and development, team performance and optimization. Responsible for problem identification and resolution; for process improvements and establishing goals. Responsible for forecasting of staffing, inventory, productivity and capacity planning. Responsible for identifying and implementing programs to improve service, performance and productivity while reducing costs. Responsible for establishing and cultivating key partnerships; manage budgets, closely collaborate with various functional departments for the purposes of improving operations and meeting company objectives.

Culver City, California, United States

A $50M international outsourced access control and security systems provider serving commercial buildings and tenant spaces.Vice President, Operations – Western Region: Managed 23 employees; Responsible for Western region operations, including customer service, network support/hardware/programming, project management, procurement, and installation and service. P&L responsibility for a $3.2M annual budget; projected monthly billings. Identified and implemented programs to improve service, performance and productivity. Ensured regulatory compliance. Verified and approved new sales contracts; verified pricing and scope-of-work. Acted as liaison between departments and with customers. Performed on-site client visits to ensure quality. Worked closely with sales force for increased collaboration and communication between sales and operations with the goal of reaching objectives and increasing overall level of service. Managed, coached, motivated and developed team members.