Priyanka Singh Email & Phone Number

Toronto, Ontario, Canada

London, Ontario, Canada

Ontario, Canada

Ontario, Canada

• Achievements- Zero Compliance escalation, 96.6% monthly Quality scoreHighlights–
• Pioneered first-call resolution for customer inquiries, providing exceptional customer service through the effective utilization of troubleshooting tools, resources, and strong decision-making skills.
• Championed the responsible handling of delinquent payments while educating clients on establishing and maintaining a favorable repayment history, thereby safeguarding their credit… Show more Achievements- Zero.
• Championed the responsible handling of delinquent payments while educating clients on establishing and maintaining a favorable repayment history, thereby safeguarding their credit scores.
• Demonstrated a keen eye for identifying individuals within the database and adeptly offered payment assistance products such as Scotia Pay Assist and deferrals, resulting in a substantial reduction in the bank's.

Gurgaon, India

• Achievements-
• Remarkably reduced the backlog of customer inquiries in a newly launched digital application from daunting thousands to a mere single digit within a span of just two weeks.
• Strategically recommended and implemented UPI & PayTm Payment Gateways to significantly enhance the customer experience while slashing the Turnaround Time (TAT) from an extensive 21 days to a remarkable 5.
• Pioneered… Show more Achievements-
• Pioneered seamless collaboration with both external and internal stakeholders, including EY and Salesforce, to spearhead the development, implementation, and adept management of core business processes and operations.
• Assumed responsibility for formulating and executing an overarching customer experience strategy, informed by the analysis of customer feedback, escalations, technical issues, metrics, market trends, and robust.

Gurgaon, India

• Built and preserved bank’s strong, long lasting relationship by delivering great experiences to customers
• Provided a high level of customer engagement and developed strong relationships with key customers
• Organized regular customer check-ins,business reviews and lead expansion efforts with assigned customers
• Developed strong client relationships and dedicatedly found opportunities for existing and potential clients

Mumbai Area, India

• Preparation of Credit Risk Reports that help clients understand the risks and credit limit involved in dealing with a third party.
• Studying operational, business, financial and managerial Risks aspects and comprehensive analysis of financial statements of a proposal.
• Providing a credit rating and determining creditworthiness of the company.

Gurgaon, India

• Understanding the client’s needs and his power requirements.
• Identifying a suitable site for setting­‐up of solar power plant.
• Preparing the layout of the plant and assessing its financial feasibility.
• Installation of the structure, panels, battery and power equipment.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Technology - Btech, Electronics And Telecommunication

Education record