-Delivered exceptional service levels to enhance customer retention and identify new opportunities in LATAM markets.-Grew sales by 8-10% in strategic accounts using data business intelligence.-Identified new opportunities and established strategies to increase current volumes, positioning new channels or products.-Negotiated SMS interworking agreements with operators and aggregators.-Managed bilateral business partner relationships.-Offered the best cost route for messaging paths, including WhatsApp, RCS, and text-to-speech.-Led a team focused on growing our partnership with WeWork in Mexico.

-Identified growth opportunities and improved processes through touchpoint methodologies.-Implemented 25 internet links in 3 months, achieving a TCV of +29M MXN.

Creativity & Innovation

- Follow Up of new & current clients.- Interview new & current customers based on JTBD Methology.- Define & design the follow up process of our leads and customers.- Define & Analize new opportunities.

-Designed pricing strategies to meet patient needs and fulfill provider commitments.-Implemented and adopted an ERP system for improved decision-making with data and sales analytics.

-Collaboration on innovation projects, change management, and digital transformation.-Development of new business opportunities.-Development of product portfolios.

-Co-created the healthcare division as a new business strategy.-Negotiated the first contract in the healthcare sector for 26 speech recognition licenses, representing over 800k MXN in business.-Consulting to implement and optimize document management processes in health institutions.-Generation of new sales opportunities in healthcare institutions.-Develop a competitive product portfolio for healthcare institutions.

-Provided sales support to the team, resulting in +70M MXN in annual revenue, a 30% increase from the previous year.-Expanded the product portfolio to 9 devices and 5 brands.

-Search, contact and attention to new customers.-Equipment installation and configuration (DICOM).-Sales (Medical Systems).-VAD´S from/for Dragon Medical LATAM (NUANCE).

-Production and testing of biomaterials (PEG).-Experiments in accordance with a research work plan.-Multidisciplinary and Multisite product development teams.

- Culture adhesive cells on dishes followed by encapsulation in hydrogels in bioreactors to optimize therapeutic protein production- Filter, purify, and quantify protein production through use of Vivaflow, FPLC, and SDS-PAGE