Rebecca Castro

Rebecca Castro Email and Phone Number

HR Policy and Program Lead @ Lowe's Companies, Inc.
Davenport, FL, US
Rebecca Castro's Location
Davenport, Florida, United States, United States
Rebecca Castro's Contact Details

Rebecca Castro personal email

n/a
About Rebecca Castro

As a strategic HR Program Manager with over 7 years of experience within HR, I specialize in driving impactful HR initiatives that optimize processes, enhance employee experience, and align closely with organizational goals. My experience spans large-scale, complex programs for diverse workforces, with a proven ability to lead cross-functional teams and implement solutions that improve operational efficiency and engagement.At Amazon, I’ve led programs that support over 100,000 employees across North America, focusing on operational centralization and automation that increased HR productivity by making leaner processes leaner and more efficient. I am passionate about improving HR processes through data-driven strategies and fostering environments where employees feel valued and engaged.What I Bring to the Table:Program Management Excellence: Skilled in the full lifecycle of HR programs, from planning to execution, to optimize HR operations for impactful results.HR Strategy & Employee Engagement: Adept at designing employee engagement frameworks that enhance satisfaction and reduce turnover, driving a 25% decrease within six months in my previous role.Data & Process Optimization: Experienced in leveraging analytics to refine HR strategies, automate workflows, and enhance efficiency, leading to a measurable improvement in operational KPIs.Cross-Functional Collaboration: Proven track record of building strong partnerships across HR, IT, and operations to align strategies and deliver on time and within budget.Technical expertise in leading HR and project management systems—including Workday, Salesforce, and Smartsheet—combined with a strategic understanding of Agile methodologies, enables me to execute with precision in fast-paced environments. If you're looking for someone who can elevate HR processes, optimize resources, and drive employee engagement, let’s connect!

Rebecca Castro's Current Company Details
Lowe's Companies, Inc.

Lowe'S Companies, Inc.

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HR Policy and Program Lead
Davenport, FL, US
Rebecca Castro Work Experience Details
  • Lowe'S Companies, Inc.
    Hr Policy And Program Lead
    Lowe'S Companies, Inc.
    Davenport, Fl, Us
  • Amazon
    Project Manager
    Amazon Aug 2020 - Dec 2022
    United States
    Innovated and launched process improvement initiatives for Field HR appeals program, igniting a savings of 150,000 work hours/year.• Transitioned 50 centralized HR processes to the central timekeeping team in a three-week period by transferring permissions, facilitating trainings, and collaborating with Program Management teams.• Designed an enhanced intake request process for stakeholders to communicate their process needs and track the progress and stages of their request.Responsibilities:• Centralized and streamlined HR processes such as attendance management, realizing cost savings for the field and improved associate experience/engagement.• Researched and analyzed centralization opportunities and business impact on HR client groups and provided recommendations and assessments to key stakeholders.• Developed internal project management mentorship program; delivered written request to management outlining program requirements; distributed survey to gauge team interest; formed curriculum; scheduled employee meetings.
  • Amazon
    Sr. Hra Lead
    Amazon Aug 2019 - Aug 2020
    United States
    Notable Achievements:• Evaluated and provided critical weekly service support for field HR. Collaborated on process improvements to ensure ongoing process sustainability and timesaving.• Promptly, consistently, and clearly communicated all changes in policy or standard work hours to stakeholder partners across 10 lines of business.Responsibilities:• Collaborated closely with Program Management team on multiple process efficiency opportunities, including a change in attendance management policies.• Triaged with Field HR on critical issues including building closures, workplace violence, and employee health & safety.• Interviewed, hired, and mentored within the internal team of 35, reviewing quality/efficiency metrics to optimize performance and overall engagement.• Formulated daily workflows and SOPs to boost team efficiency and meet SLAs; collaborated with the team; determined proficiencies; monitored project timelines; supervised daily operations; worked with management on improvements.
  • Amazon
    Sr. Hra
    Amazon Dec 2018 - Aug 2020
    Davenport, Florida
    Notable Achievements:• Directed client sites and team members to resolve escalations and track and share data and updates to minimize recurring issues. Drove data research and documentation.• Integrated procedural improvements to promote team efficiency.Responsibilities:• Proactively managed shift workflow by partnering with other leads ensuring overall success/coverage.• Created work standards to reduce and eliminate support ticket backlog; researched outstanding tickets; gathered, organized, and correlated data to streamline resolution tasks; proposed team assignment focused on ticket backlog; built and reorganized dynamic teams to handle outstanding tickets and keep up with new intake going forward.• Controlled data reporting operations for the Sort Center network to maintain customer support during peak season; worked with the analytics team to identify vital data points; compiled reports using macros and pivot tables to source data.
  • Amazon
    Hra
    Amazon Mar 2016 - Dec 2018
    Greater New York City Area
  • Amazon
    Hr Ops Admin
    Amazon Nov 2014 - Feb 2016
    Greater New York City Area
  • Seedco
    Timekeeper
    Seedco Sep 2012 - Jan 2013
  • Arbor Education And Training
    Data Entry Supervisor
    Arbor Education And Training 2007 - 2010
  • Washington Mutual
    Teller
    Washington Mutual Dec 2005 - Aug 2007

Rebecca Castro Skills

Customer Service Time Management Microsoft Excel Microsoft Office Microsoft Word Training Conflict Resolution Public Speaking Outlook Powerpoint Ace Access Data Entry Human Resources Administration Supervisory Skills Telephone Skills Social Networking Management Excel Word Nycway Bilingual 45 Wpm Internet Laser Fiche Host

Rebecca Castro Education Details

Frequently Asked Questions about Rebecca Castro

What company does Rebecca Castro work for?

Rebecca Castro works for Lowe's Companies, Inc.

What is Rebecca Castro's role at the current company?

Rebecca Castro's current role is HR Policy and Program Lead.

What is Rebecca Castro's email address?

Rebecca Castro's email address is ca****@****zon.com

What schools did Rebecca Castro attend?

Rebecca Castro attended Southern New Hampshire University, Cuny Bronx Community College.

What skills is Rebecca Castro known for?

Rebecca Castro has skills like Customer Service, Time Management, Microsoft Excel, Microsoft Office, Microsoft Word, Training, Conflict Resolution, Public Speaking, Outlook, Powerpoint, Ace, Access.

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