Rebecca Corey Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

Irvine, Ca

Responsible for short and long-term community management oversight including strategic planning, asset value creation, 5-Star customer experience standards, and best-in-class financial performance for Orange County/ Los Angeles real estate portfolios of class A-B apartment units. Surpassed KPIs while upholding four pillars of operational excellence including associate and customer experience, fiscal performance, and innovative operational efficiencies.✦ Provide fiscal leadership of the portfolio through operational analysis and detailed oversight of financial budgets. ✦ Oversee 100+ associates including high-level General Managers and Sales Managers. Improved employee engagement through the implementation and support of the “At Our Core” company culture program. Utilized personal core values of innovation, culture first, and skill development to drive high performance.✦ Elevate the customer experience by executing Forbes 5-Star standards training and goal alignment. Achieved all-time high customer engagement metrics and prospect/Yelp scores.✦ Implement technology and innovation to increase associate efficiency- Salesforce CRM initiative✦ Participated in additional supportive roles with committee leadership- Core Leader for "At Our Core", Core Leader for Care Committee, Newport Center Hub liaison, Strategic Initiatives Committee

Greater Los Angeles Area

Responsible for planning, developing, and executing short and long-term strategic objectives for a real estate portfolio of Class A-C properties in Downtown Los Angeles, Koreatown, and Hollywood.✦ Fiscal oversight of monthly operating budget; exceeded 2015 YOY growth by 7.64%.✦ Successfully facilitated Class A lease ups in West Hollywood as well as managed the acquisition of 8th + Hope which was the most expensive multifamily transaction in the history of Downtown Los Angeles.✦ Oversaw two major re-developments in Beverly Hills and Hollywood exceeding occupancy projections.✦ Additional highlighted achievements include- California Apartment Association Advisory Board, paperless office, criminal background checks at high crime communities, West Hollywood Regional Marketing Expo, and “Day in the Field” for executive associates.

Santa Monica And Ventura, Ca

Maximized the long-term operational performance of four unique buildings in the portfolio’s highest revenue-producing geographic location, Santa Monica. Led a team of office and maintenance associates including development, training, and associate engagement.✦ Fiscal oversight of monthly operating budget in Santa Monica and two properties in Ventura County. Exceeded budgeted plans in 2009, 2010, 2011 and 2012. ✦ Launched customer service initiatives that increased customer satisfaction by 22% in one year. Received National Design Committee’s nomination in 2012 for a “Commitment to Great” customer service program.✦ Additional highlighted achievements include awarded “Property of the Year” in 2011, featured in “How to Lead a Sales Team” training, achieved “Special Recognition Award” in 2009, and achieved “Customer Service Excellence Award” in Q2, 2009.✦ As Assistant General Manager, led the largest asset in the Los Angeles portfolio, Archstone Studio City. Responsibilities included preparation of financial reporting, monthly bonus calculations, rent delinquencies, sales and traffic reporting, price adjustments using LRO, audited community aesthetics and facilitated unit turn expectations, managed resident escalations and interactions, and provided oversight of the performance of the sales and office staff.

Las Vegas, Nevada Area

Supervised multimillion-dollar ground-up development of ultramodern surgery center with a 5-Star spa and retail outlet. Managed the monetary business functions of the practice including financial reporting, budgeting, accounting, payroll, and cash handling.✦ Created and developed policy and procedures integrating “concierge style” patient care and management.

Las Vegas, Nevada Area

Responsible for room count, forecasting, problem resolution and superior customer service at one of the only AAA rated 5-Star properties on the Las Vegas Strip. Managed a team of over 100 front desk agents and a six person supervisory team who facilitated the operations of the 5000 room resort.

Master'S Degree, Business Administration- Executive Program

Bachelor'S Degree- With Honors, Hotel Management

Activities and Societies: ✦ Inducted into the Golden Key National Honor Society ✦ External Affairs Director, Hotel Association ✦ Recipient.