-Involved in the hiring process by narrowing down potential candidates and conducting interviews. Created a structured training schedule for new receptionists including additional supplemental material. Trained new receptionists on Avimark, scheduling, and customer service. -Assisting the office manager with making the employee schedule. Managing the reception team by ensuring that there is coverage and being an advocate for mental wellness for my employees by providing mental health… Show more -Involved in the hiring process by narrowing down potential candidates and conducting interviews. Created a structured training schedule for new receptionists including additional supplemental material. Trained new receptionists on Avimark, scheduling, and customer service. -Assisting the office manager with making the employee schedule. Managing the reception team by ensuring that there is coverage and being an advocate for mental wellness for my employees by providing mental health resources.-Maintained and implemented new materials for the purposes of client education. Handles complaints that go to management in a manner that both satisfy the needs of the business while also maintaining client satisfaction and retention. Providing valuable emotional support and guidance for clients during distressing times, especially for euthanasias.-Compiles paper records and ensures that clients and doctors have the proper paperwork before appointments and that their account is in the computer properly. Delivers completed lab results to doctors for interpretation and then accurately communicates the results to the clients when needed. -Fills and answers questions about prescription medications for patients per the doctor’s orders. Cares for deceased animals by ensuring that they are labeled with the appropriate aftercare instructions. Provides relief for assistants when needed. -Answering a high volume of phone calls on a multi-phone line in a professional manner. Assisting clients with scheduling appointments, general veterinary questions regarding vaccines and spaying/neutering, and emergencies. Show less

-Worked effectively and efficiently in a fast-paced, high-stress environment. This often included triaging and assessing patients in emergency situations, handling a high call volume, assisting and de-escalating situations with clients when needed. Provided valuable emotional support and guidance for clients during distressing times, especially for euthanasias. Filled and answered questions about prescription medications for patients per the doctor’s orders.-Performed administrative… Show more -Worked effectively and efficiently in a fast-paced, high-stress environment. This often included triaging and assessing patients in emergency situations, handling a high call volume, assisting and de-escalating situations with clients when needed. Provided valuable emotional support and guidance for clients during distressing times, especially for euthanasias. Filled and answered questions about prescription medications for patients per the doctor’s orders.-Performed administrative duties such as updating client’s profiles that went to collections, updating and adding pertinent information to the business’ website, and worked with referral clinics to ensure a smooth transfer of patients to uphold quality care. Show less

Organized different invoices, bills, and receipts to make them more easily accessible for the business owner. Uploaded invoices, bills, and receipts to be access electronically across Quickbooks and Google Drive. Personalized organization system to the needs of the business and owner. Gave reminders when quarterly taxes were due.

Maintained exceptional standards of customer service during high-volume, fast-paced operations. Greeted customers upon entrance to our facility and assisted with any questions in a positive manner. Maintained a clean and enjoyable environment for guests and patrons. Handled cash, credit, and debit card transactions with accuracy. Maintained and kept a well stocked station. Gathered and emptied trash.