Kashif Ali Email and Phone Number

I have joined Royal Cyber Inc as a Technical recruiter and after getting into the ladder of Technical recruiter to the Manager staffing, I have been promoted to the challenging role of Business development Manager for my company which entails timely execution of sales to capturing the opportunity at the right time for the top notch Product of IBM & Microsoft Solutions,after getting into this role I have helped my company entrenched into the market turkey for IBM rational likewise with the same vigor we are penetrating in MENA region (Middle East and North Africa) region specifically Saudia, Oman and UAE.My role is to design the sales strategies,highlight and target the prospects ,Participating in the relevant exhibition and events,conferences,and to mature and concldues the cirtical aspect of sales closing.

Responsible for Top Telecommunications clients, supervising, coordinating, recruiting and placement of Technical and Professional level candidates.Responsible for the recruitment and placement of professional level IT/Technical candidates for Ericsson, Fujitsu, Worldcom, Nortel, SBC, Nokia, IBM, Accenture, Bell South, Cingular, etc.High volume recruiting experience in the following fields, Engineering, Programming, Data Transcript Engineers, Field Testers, Project management, Designers, Solution Architects, etc.Interview potential direct hire and contract employees prior to employment to determine Technical capability, job suitability and making hiring recommendations.

Screening,shortlisting,Selection and Placement of candidates,Job Posting on dice.com and different online job portals and Newspapers as per company's and our client needs,Telephonic Interviews.Hiring fresh Graduates for Internship program with defined career path for them.conducting Orientation,provide guidance's to the new employees to get them going with the company.Assisting in Administrative tasks.

 Retaining customers by reducing response time from 24 hours to 2 hours. Enhance the Interdepartmental efficiency of Sales, Marketing and Customer Services through complaint statistics and telephonic Surveys and cold callings. Conduct training sessions on Services, Technical support, Telephonic etiquettes. Played a catalyst role in evolving procedure for quickly resolving Customer complaints related to Billing, Installment and Core IT related issues. Conduct Evaluation surveys on Monthly basis for Customer Support representative on support and services skills while retaining best Agents.