DIRECTOR OF OPERATIONS ➞ I am a proven hospitality operations leader with demonstrated success and expertise gained from a progressive career within Hilton hotel brands. Throughout my career, I have held revenue-generating roles within the organization, including opening a new property from the ground up as the GM for Hampton Inn Marquette Waterfront, where I led operations for 10 years. As the GM, I established the hotel as a top-ranking property and won 7 consecutive Hilton Corporate Awards. Additionally, I served as a brand ambassador, helping other GMs implement strategies and best practices to improve operations and drive their financial success. In my most recent position as the Director of Operations & Destination Services for Discover Kalamazoo, I leveraged my strong hospitality roots to build the operational frameworks for the organization and destination services department. The organization aims to promote Kalamazoo County as a premier destination with a focus on increasing visitor spending. At Discover Kalamazoo, I have successfully aligned business operations with current tourism trends while reducing operating costs and enhancing services.As a leader, I strive to enable my team to make informed and impactful decisions that help move the business forward. I set clear expectations and instill a culture of accountability across the team, business unit, and organization.My strong leadership and operational background, combined with my 15 years of experience in the hospitality and tourism industry, will be an added value to your organization. ***************************************EDUCATION & PROFESSIONAL DEVELOPMENT:✔ MS in Integrated Marketing Communications ✔ BS in Hotel & Restaurant Management✔ Board Positions – Marquette Women’s Center (Current), Travel Marquette, Michigan Lodging and Tourism Association, Marquette Symphony Orchestra, Marquette Breakfast Rotary***************************************KEY AREAS OF FOCUS☑ Hospitality Operations☑ Strategic Planning☑ Brand Management ☑ Integrated Marketing☑ Revenue Growth Strategy☑ Market Research☑ Consultative Strategy☑ Social Media & Digital Channels***************************************I’m always open to expanding my network and connecting with other top professionals. Please add me as a connection.