Reed Smith Email & Phone Number

Charleston, Sc, Us

Folsom, Ca, Us

MyPowerHub, Assessments, and Special Programs product lines, AI Chatbot* Doubled revenue* Created strategic direction and executed plan* Delivered on roadmap driving business results* Led cross-functional senior leadership team to exceed company objectives* Built high performing product team and product development processes* 100+ releases per year* Increased CSAT and dramatically reduced customer escalations* Established entrepreneurial culture* Help students, parents, school staff succeed, including those with divergent needs* Led initiative to build parent-focused AI chatbot

Charleston, South Carolina, Us

Startup focused on Voice of the Customer software for B2B SaaS Companies. A simple, fast, and affordable way to listen, understand, and react to real-time customer feedback. Based on machine learning-based recommendations. Now, more than ever, staying in touch with customer needs is critical to reducing churn and sustaining growth. Loop automatically collects feedback from the places where customers are giving it, including both external sources, like online reviews, and internal ones, like support tickets. CMOs, Product Marketing, Customer Marketing, and Customer Success leaders make LoopVOC part of their Customer Experience strategy.

Charleston, South Carolina, Us

Lead the transformation of industry dominant flagship nonprofit fundraising/CRM solution into a Software-as-a-Service (SaaS) cloud. Including overall vision, portfolio alignment, modern user experience, features, subscription pricing model, building application platform services, REST-based API developer platform, global roll out, go-to-market plan and sales roll out, with rapid continuous release cycles. Also retain and grow large installed base while executing conversion from legacy product. Aggressively grow market share and revenue while maintaining profitability. Manage life cycle of legacy product. Lead and grow high-performing team of product managers.

Monroe, La, Us

During these 4 years, I helped transform Savvis/CTS from primarily a Colocation, Network and Managed Hosting company into a modern Cloud leader. As owner of product, technical, and business strategy and execution for all Savvis cloud products for much of this time, we listened to customers and tracked new technologies as we created new flagship products, while overhauling and sun-setting others. This was a very fulfiling role that led to quite a bit of professional growth, since the global multi-tenant application running automated IaaS is identical to most SaaS products. In addition to that, our products required understanding and marketing all layers of the infrastructure underneath the IaaS application.I also helped create major industry alliances based on go- to-market and technology integration and also helped integrate multiple cloud acquisitions. I really enjoyed building a high-performing cloud product management team, as well as working with many teams to dramatically improve customer satisfaction and product performance. Our strategy and execution included many interesting projects. Below are examples of a few: Created a portfolio product and feature roadmap to an industry-leading cloudClosed many major cloud deals, also driving significant non-cloud revenue pull throughBuilt out a global footprint (North America, EMEA and Asia) for several cloud productsBuilt ecosystem partner program and channel distribution modelsConverted the product development processes to a rapid agile approachDeveloped a winning cloud message focused on Savvis strengthsRolled out online purchasing, credit-card acceptance and contractingPublished no-term hourly cloud prices with a popular term commit optionBuilt a cloud-specific customer support team delivering on customer expectations "at the speed of cloud"Introduced cloud automation quality control and enhancement

We built and launched an innovative automated managed cloud computing startup. Infrastructure as a Service controlling automated infrastructures through a web interface. Competing with managed server hosting and cloud computing offerings.Built Product Management, Product Marketing, and Program Management functions, which in turn drove the next generation cloud computing product based on open source server virtualization. SaaS front-end delivering automated cloud servers and other components. End-to-end product including data center, IT infrastructure, automation integration and software portal development. I met with many leading industry analysts crafting company communication and positioning in the market.Built and led product marketing function including competitive analysis, market research, content creation, marketing strategy and product positioningBuilt and led project management and product development process function improving startup product development times, predictability and qualityAreas of focus:Product development processProject managementProduct requirementsProduct line business caseProduct MarketingMarket-based pricing Cost modelsCompetitive and market researchMedia interaction

Led marketing team for leading enterprise-focused Northern California colocation provider. Created strategy and execution across all marketing functions. Created and executed Marketing plan leading to increased quality leads, company visibility and customer engagementBuilt new web-site dramatically increasing web traffic and length of site visits Managed online, search (paid and SEO) and other mediums of advertisingRevamped all marketing collateral recognizing the voice of the customer for modern, online consumptionPublic relationsCreated and distributed press releasesPlanned and hosted customer events including major sports venues, universities, corporate causes and customer appreciationSales supportProduct marketing

Houston, Texas, Us

Led $1.7 billion Cloud and Server Hosting Product Line strategy and execution including both traditional and innovative Global Server Hosting and Cloud Computing products, a vital product for the #2 global IT services provider.* Created multiple cloud computing/utility computing products based on VMware, Solaris Containters, Java network-based compute, dynamic stateless computing, Oracle RAC, HPC Grid* Grew traditional Windows, Linux and Unix server hosting business by rebuilding product strategy and commercial model* Product Financial and Market Share Performance exceeding market performance* Led Server Hosting Competitive Intelligence efforts* Established and updated Product Positioning * Client Presentations from C-level to technical audiences* Vendor and Alliance Management* Negotiation of key vendor agreements* Market Messaging Strategy* Global Product Release Schedule* Product Definition and Requirements* Pricing Strategy, Methodology and Detailed implementation* Product Lifecycle Planning and Sunsetting* Responsible for creation and maintenance of description of services and statement of work* Presented new product concepts, leading technologies and business models in sessions at major conferences nationwide - VMworld, EMCworld, Symantec Vision, Gartner Datacenter Summit, etc.

Houston, Texas, Us

I transitioned into a Product Analyst role on our flagship, bleeding-edge cloud computing products. This role enabled me to expand my technical and business prowess and to professionally explore my fascination with technology further.In this role I drove cloud and managed server global offering development and pricing, specializing in server virtualization and usage-based cloud computing. Built usage-based hosting products for various server virtualization technologies such as VMware, Solaris Containers, InfiniBand and dynamic stateless computing. We created one of the industry's first innovative usage-based server hosting pricing models. I also helped lead go-to-market strategies and sales training for this new space in the market.** Previous career progression below *** Product Pricing Analyst (EDS) - Pioneered initial cloud industry usage-based pricing models, applying volume discounts, term discounts and margin analysis to usage-based models and building usage-based metrics and metering mechanisms. * Financial Analyst (EDS) - Led financial analysis and reporting for mutli-billion dollar segment of business, in addition to building financial analysis tools used company-wide and applying GAAP rules and accouting transactions. Selected for Accounting and Financial Development program, built to develope high potential performers across the Finance organization.* Market Research Analyst (Wencor West) - Researched and recommended new products and market segments based on primary (customer interviews and survey creation) and secondary market research. Led to entering a significant new market* Branch Sales Manager, Sales Rep (Salenet) - Promoted to manage branch offices of sales reps after leading the area as a sales rep

Mba, Concentration In Technology Management

Bachelors, Business Mgt. Finance And Marketing Emphases