Reginald Evans Email and Phone Number

Managed headquarters cybersecurity program and provided direct support to senior leadership including 3 divisions and 178 personnel for administrative and technical issues. Oversaw maintenance on $66M end-user information technology devices. Interacted with joint service and coalition personnel in support of global Defense Information Systems Agency service VTC staff actions. • Ran security patches for 90 computers eliminating 800 vulnerabilities which boosted the directorate’s effectiveness by maintaining a 99% uptime rate• Linked 76 network telecommunication briefs and configured 15 classified mobile kits, allowing sustained global capabilities for senior leaders• Managed $1.7M IT account; processed disposal and transfer of 193 items ensuring 100% accountability; Monitored and evaluated policy and procedures to protect enterprise networks.• Administered 4 classified message incidents; sanitized 60 devices/45 accounts negating critical data spillage• Resolved SharePoint requests and scrutinized user permissions resulting in refined information management and access for 178 personnel• Processed paperwork for 450 network accounts confirming system access and ensuring seamless communication for the directorate

Prepared, reviewed, and updated risk management framework accreditation packages. Managed base cybersecurity program for 21K users. Implemented Department of Defense network operations directives. Managed the Air Force’s largest Special Operations Forces COMSEC account valued at $5.4M which consisted of tracking 2.5K NSA digital keys and crypto codes. • Coordinated key management infrastructure operation, maintenance, and asset upgrades through Controlling Authority and Air Force Space Command regulations• Supervised 24 military and civilian technicians that resolved 1K network trouble tickets sustaining a 99% uptime rate• Directed base disposition program; sanitized 854 systems and secured mission data for 21 special operations units resulting in zero data leaks• Managed training of 192 cybersecurity liaisons and instructed virtual classes during pandemic restrictions which decreased training preparation time by 80%• Oversaw COMSEC distro; issued 164 assets and 129 keys enabling encrypted communications for 21 aircraft and 4.5K flying hours• Coordinated wireless internet install; surveyed 160 access points and fiber connections assuring data integrity for a $110M network

Oversaw cyber operations for $350M in intelligence, surveillance, and reconnaissance weapons systems. Provided first-line client services for 820 systems valued at $840K in support of command and control to 3 bases and 6 geographically separated units.• Directed trouble ticket management/workflow for 2 global communications systems and 5 secure voice and data networks• Constructed based IT supply point and postured 561 devices worth $483K expediting 37 requirements and cutting delays from 5 months to 1 week• Managed 8 technicians and closed 2K network incidents resulting in a 100% uptime rate for 406 intelligence analysts• Led Windows 10 upgrade also imaged and installed 478 systems across 5 facilities

Led 12-member client systems work center providing 5 networks for 835 Special Operations Forces members supporting a $1.3B aircraft fleet. Supported Secretary of Defense-directed operations in wartime, contingencies, exercises, and humanitarian relief efforts.• Maintained and ensured compliance of information technology hardware and software assets worth $470K; Installed hardware/software upgrades and troubleshot connectivity issues.• Led a 17-member team for coalition exercise; maintained 50 IT assets for 3 networks and 3 VTCs for key leadership resulting in mission readiness• Coordinated squadron reorganization move; relocated 75 IT systems/patched 35 ports increasing manpower efficiency by 50%; Remedied 897 trouble tickets ensuring connectivity for 800 users• Oversaw tech refresh plan and coordinated with 82 equipment custodians/installed 620 machines ensuring a $530K network security upgrade

Oversaw cyberspace support processes, procedures, and theater deployable communications equipment. Inspected and managed all communications technical orders for sub-accounts and libraries. Implemented qualification training evaluations to guarantee quality production and equipment reliability.• Oversaw 18 equipment revisions; directed 44 compliance orders resulting in increased safety of 1K assets and 150 personnel• Executed 315 spot inspections and pinpointed/remedied 22 errors enhancing mission readiness for IT equipment• Performed 15 personnel evaluations; examined 350 training tasks/identified and corrected 11 discrepancies; Inventoried 163 technical orders and 30 manuals securing mission readiness and safety

Managed 51 information technology equipment custodian accounts with 7.6K items valued at $13.2M. Coordinated, tracked and advised 11 commanders on report of surveys for lost and missing assets. Processed trouble tickets and provided technical solutions for network systems and multi-function devices. Troubleshot/repaired PC hardware/software and provided mobile phone support for 1.4K customers.

Managed and coordinated network operations for equipment valued at $49M in 11 work centers. Tracked equipment status and monitored 20K trouble tickets. Coordinated issues with the network control center ensuring swift problem resolution and high customer satisfaction. Directed preventive maintenance actions on information/mission systems.

Maintained IT inventory in excess of $28M and processed IT purchases of $3M annually. Managed $4.3M personal wireless communications system account to include land mobile radios and mobile phones. Submitted new frequency requests to headquarters and performed reviews of all base frequency authorizations. Quality assurance evaluator of $190K land mobile radio/satellite TV maintenance actions and cable contracts

Served as maintenance technician and installer for personal wireless communications systems including land mobile radios and mobile phones for 6K customers. Provided technical solutions/cost estimates for customer communication requests. Managed system modifications, upgrades and life cycle planning for 3K assets worth $3.7M. Functioned as the installation spectrum manager; validated and processed frequency actions for 300 frequencies. Analyzed and defined spectrum requirements for project reviews and implementations

Performed preventive maintenance inspections and responded to unscheduled maintenance on Air Traffic Control and Landing Systems ground-to-air communications. Maintained systems valued at over $2M including transmitters, receivers, transceivers, couplers, Enhanced Terminal Voice Switch, Digital Voice Recorder System, land mobile radios and associated equipment. Isolated malfunctions using specialized test equipment, technical data and publications.