Reginald Jefferson Email and Phone Number

• Successfully delivered an average of 220 packages daily to residential and commercial customer• Maintained a 98% on-time delivery rate through effective route planning and time management• Handled cash and credit transactions, ensuring accurate record-keeping and reporting• Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly

• Develop and maintain front-end and back-end (full stack) responsive web applications for clients that work on desktop, mobile and tablet• Use best practices to maintain security and performance levels• Collaborate with UI/UX designers, product managers and developers• Create databases, manage database interactions, write and optimize SQL queries• Use SEO strategies to increase search traffic by 20%• Optimize website performance by reducing page load times by 2 seconds• Stay up to date with the latest technologies, security concerns and web development trends• Create user friendly website application solutions using HTML, CSS, Javascript, React.JS, Redux, Python, Django, Java, Angular.JS, Express.JS, Node.JS, .NET, MySQL, postgresSQL, C#, C++, PHP, Symfony, Wordpress, RESTful services, OAuth, JSON, Postman• Manage multiple projects simultaneously• Maintain and host server environment• Troubleshoot and debug issues while maintaining client solutions

- Assisted platinum card holders with booking and advising travel, domestic and international- First point of contact for individuals and groups for travel and general card benefits questions/information- Ensured card member benefits were explained in detail, signed card member benefits up for new/relevant benefits- Followed up with card members on planned itineraries and relevant benefits- Weekly focus meetings for metrics and performance- Interacted with individuals and groups with the mindset of ensuring the objectives of positive experiences and increasing business revenue were complete

- Work from home position analyzing needs of Wellcare members and providers while providing accurate solutions to questions and account or claim issues- Weekly goals and production standards- 100% on First Call Resolution, Customer Satisfaction, Schedule Adherence and Call Time during weeks ending 07/09/22 and 07/16/22

PROJECTS:Neighborly App | Developer | October 2021- Collaborated on a team of 4 peers to create an app connecting locals and their communities together by enabling each user to share up-to-date news, events or happenings.- Used HTML, CSS and Python to implement the uszipcode python module to pinpoint specific locations.- Users can create posts visible to other members of their community.- Completed user authentication for the app using a custom user model in PythonDirwatcher | Sole Developer | Jan 2021- Created a long running Python program that monitors a given directory for changes to any file(s) of a specified type by the end user. The program will determine if any instances of the user specified text appears in the files being watched and logs their location.Fully Bright | Developer | Oct 2020- Collaborated with a team of 4 to create a social space where friends can message and play games together. Each user is able to create an account where they have access to leaderboards, a public chat and direct message capabilities.- Developed features that gave the user the ability to create a biography (user-bio) and change their password(assisted) in their profile by using React and Firebase.

Transported packed items to delivery pallets to assist drivers. Performed general housekeeping duties.

• Processed more than 40 payments per week by handling high volume, in-bound calls pertaining to the reconciliation of delinquent medical debt• Performed targeted collections on past-due accounts aged over 90 days• Trained in HIPAA policies

Managed inbound and outbound shipments by directing associate teams and managing the load and/or unload process. Led associate focus groups and meetings to obtain feedback and address concerns. Enforced regulatory and company policy compliance. Motivated, mentored and trained employees to maximize team productivity. Completed payroll for all assigned employees.

Directed a team of 8 associates, fostering a positive work environment and implementing training programs that enhanced team performance and customer service standardsDrove store sales by 50% through effective sales strategies, upselling, and personalized customer interactions. Consistently exceeded monthly sales targets and achieved top-tier customer satisfaction scoresOversaw inventory control, including stock levels, ordering, and merchandising, reducing shrinkage by 20% and ensuring optimal stock availabilityManaged daily store operations, including opening and closing procedures, cash handling, and adherence to company policies, ensuring smooth and efficient store functionalityImplemented promotional campaigns and local marketing strategies that increased store traffic and boosted sales performanceMonitored financial performance metrics and analyzed sales reports to make data-driven decisions that improved store profitability and operational efficiencyResolved customer issues and concerns with professionalism and empathy, enhancing the overall customer experience and fostering long-term loyalty