Reginald Thomas, Ii Email & Phone Number

Los Angeles, CA, US

United States

• Analyzed client contracts ensuring quality and financial accuracy.
• Audited client hours, premium payments and violations.
• Evaluated source documents and credentialing information.
• Managed complex payroll database while assisting operations department with auditing reports.

Westlake Village, CA

• Conduct implementations and manage relationships with strategic suppliers, utilizing CRM, SalesForce, and VRA systems, resulting in a 15% increase in vendor participation in healthcare logistics program.
• Analyze, summarize and communicate data to account management team to achieve revenue goals increasing YOY managed freight savings to customer and building strong internal and external relationships.
• Manage supplier scope changes, evaluate and recommend appropriate methods to resolve adherence issues.
• Collaborate with teams to apply various continuous improvement principles to supplier outreach processes creating standard work, process flow charts and generating over a dozen written SOPs.

Westlake Village, CA

• Created weekly customized freight invoicing for assigned high-demand client base of hospitals and medical facilities.
• Validated PO numbers and audited billing groups/facilities for high-volume client invoicing.
• Researched and resolved balance due air-bill transactions for payment history, status and resolution.
• Collaborated with other internal billing teams to create standard work and facilitate workflow on electronic Heijunka boards.
• Responded to client inquiries regarding outstanding invoice payments and other billing issues within the prescribed 48hrs.

Winnetka, CA

Development of partnerships between store associates & management by merging the values of audit, shortage, behavior, and safety culture to create an atmosphere for great customer service with driven deals. Those key objectives are also monitored to further develop leadership, anti-theft trends/indicators and action plan communications.

Westlake Village, CA

• Processed and tracked accounts and incoming payments in compliance with financial policies and procedures.
• Performed day-to-day financial transactions including verification, classification, data entry, prepare and outbound invoicing.
• Verified discrepancies and resolved clients’ billing issues.
• Facilitated swift payment of invoices due by sending reminders and making collection calls on outstanding accounts.
• Generated financial statements and reporting.

Westlake Village, California

• Increased daily case load of managed, insured, injury-related claims by 4%, exceeding daily and yearly goal to clear company backlog.
• Settled document validations by creating and applying standard work for more accurate and expedited medical coding, trimming processing time by one business day.
• Audited claims, comparing loss details against injuries, reducing overpayments, lessening insured out-of-pocket expenses, and providing more consistency in company MedPay files.
• Trained temporary employees on how to read coding on specialty services and medical practices treatment receipts related to diagnosis.

Encino, CA

• Negotiated account settlements, extensions, and upgrades for continuing customers through use of brand loyalty initiatives.
• Increased customer retention rate 13% above goal by utilizing monthly click analytics to maximize site placement opportunities.
• Employed customized SEO keywords to drive increased views to client URLs by decreasing advertisement defects.
• Assisted customers with optimizing their on-line business presence by adding more content like GIFs, MPEGs, and other coded graphics to their listing.

Valencia, CA

• Explained extent of insured’s coverages including deductibles, tow or inspection appointments and company's obligations concerning personal, casualty, or property loss/damages.
• Attained and reconciled loss evidence from policyholders and claimants resulting from accidents, by comparing statements and witness accounts accessed from Division of Records reports to vehicle physical damage.
• Coordinated repairs and rentals within the scope of policy coverages for Auto Club insureds and claimants.
• Successfully investigated auto claims, determining liability at a net positive of 4% within company regulations which mitigated repair processing time and the amount of subrogation wrangling.

Los Angeles, California

Comfort Inn & Suites, LAX location. Coordinated stays for conferences, large groups and individual guest. Supplied guest with materials, customer service, and property information. Programmed stays, files for group & company bookings; levying both contract deals and specials alongside Rack.

Arcata, California

Quality Inn & Suites location. Coordinated stays for conferences, large groups and individual guest. Supplied guest with materials, customer service, and property information. Programmed stays, files for group & company bookings; levying both contract deals and specials alongside Rack.

Eureka, CA

Officiated basketball recreation leagues for Elementary, Jr. H.S., Jr. H.S. and Adult League’s. Responsible for accurate rule reporting. Advising coaches and players during play of violations, timeouts, and technical/unsportsmanlike conduct.

Blue Lake, CA

Provide customers with an opportunity to learn new games like 5 types of Blackjack, 3 types of Poker and California Roulette. Many tasks included stocking, equipment operation and maintenance in an assortment of work areas.

Arcata, CA

KRFH Radio Station. Experienced in audio control board operations using mixed media such as audio tape, analog, minidisc, disc players, turntables, and basic reel to reel machines. Created live commercials for paid/unpaid advertisers for on air segments. Logged 800 on-air hours and 600 production hours during college career.

Arcata, CA

Co-Coordinated and oversaw the annual conference on diversity. Organized and researched keynote speakers along with performances & workshops. Helped develop promotional tools, publications and community walkthroughs. Supervised general office programs, events and sales tabling for the MultiCultural Center Director and Assistant.

Arcata, California

Housing Department staff. Planned housing activities, facilitated conflict resolutions, safeguard staff & student property.