Reginald Washington Email & Phone Number

United States

Dallas/Fort Worth Area

Facilitated projects with regionally-based customer accounts by staffing internal resources, working with external vendors including ATM network representatives, Item Processors, hardware organizations. · Scheduled and ran project kickoff for software development. · Expedited customer decision-making timeline by leveraging technical (Hardware and Software) background and provided subject matter expert (SME) knowledge in client-facing meetings. · Coached sales team in preparatory calls on the ATM software side of the deals. · Overcame client objections and provided ‘can do’ solutions. · Provided ‘last mile’ technical solution support and problem resolution, helping to bring challenging client deals to closure. · Worked, as a consultant, directly with bank ATM, IT, and Marketing groups to develop and finalize optimal SOWs for Software upgrade projects, including Windows 7, Deposit Automation, Campaign Office, EMV, Agilis, Vista, XPression, Commander, and Teller Automation; able to influence customer decision-making. · Provided sales with up-to-date technical knowledge on software solutions and availability. · Provided upselling information on additional software and functionality. · Coordinated Original Equipment Manufacturer (OEM) vendors when projects demanded participation. · Responsive to customer requests for up-to-date technical knowledge on software solutions, availability, and support. · Worked directly with technical support to resolve complex internal and external driven issues with tight deadlines. · Managed productive recurring project check-in calls for QA and process adherence to assure product integrity prior to delivery to the implementation team. · Led the team of approximately 12 delivery managers and cross functional team members in 2017.

Dallas/Fort Worth Area & Oklahoma

· Consultative Sales - assessed need and recommended appropriate service plans for national accounts with Bank One, US Bank, and Washington Mutual. · Prepared written proposals, negotiated pricing, negotiated contracts and provided monthly forecast.

Dallas/Fort Worth Area

· Provided technical account management support to National and Key accounts. · Coordinated and monitored all service and / or installation activity within the account. · Optimized communications between the customers and Diebold. Interfaced with Service operating teams, Sales account teams, Division and Home office support - all levels of employees and management. · Understood the goals and objectives of the account team including the customer’s criteria for network performance. · Developed and monitored customer and Diebold escalation processes, facilitated the analysis and interpretation of service performance in the accounts, and provided input to the service contract Product Specialist in retaining and expanding the service business within the account. · Coordinated, communicated and resolved billed work requirements within the customer and Diebold organization. · Successfully communicated and interacted with technical and non-technical users, customers and all levels of management. · Proven ability to function well in a team environment.