I partner with police agencies across Ontario and Atlantic Canada to help them achieve their goals and maximize the impact of Axon’s public safety solutions. My work focuses on building strong client relationships, advocating for their unique needs, and driving operational efficiency through strategic process improvements.Key accomplishments:► Streamlined Processes: Revamped the Canadian RMA process, reducing time spent on RMAs from over 40% to just 5% for myself and my team. Created and centralized Standard Operating Procedures (SOPs) for critical workflows, saving time and improving team efficiency.► Enhanced Onboarding: Designed and launched resources like the Canada Content site and the Axon Guide to Resources, reducing onboarding time for new hires and enabling a smoother client experience.► Advocated for Clients: Partnered with internal teams to ensure Canadian client needs were prioritized, resulting in tailored solutions like adjusted response time calculations and softer automated communications.► Strengthened Relationships: Built trust with major public safety agencies across Canada by proactively addressing challenges and fostering alignment through events within Axon Week and Strategic Business Reviews (SBRs).► Leadership and Inclusion: Represented international women at Axon during Women’s Month as a panel speaker, contributing to global diversity and inclusion efforts.Through a focus on collaboration, advocacy, and continuous improvement, I’ve delivered measurable outcomes for clients while contributing to Axon’s growth and innovation. I am passionate about driving results and creating meaningful change for my clients.

I supported one of D2L’s largest and most innovative clients, among other education thought leaders, helping them deliver on their business goals and grow their adoption of Brightspace (D2L’s Learning Management System) through:►advocating for my clients and translating their business needs/risks within D2L►developing trusted relationships and driving alignment through all organizational levelsI spearheaded a multi-year cross-functional project to promote the adoption and growth of one of D2L's key product lines, leading to us doubling our referenceable clients.

I led international cross-functional teams to win deal revenues in the multi-millions and won a D2L Q4 2017 Sales Award (my second sales award, even though I don't work in sales!).I created and rolled out multiple programs to help D2L sell more, save time and reduce risk. These included:►spearheading a win/loss debrief program ►leading a 12 month project to update all SKU associated content►presenting sales effectiveness training for proposals►transitioning D2L's quoting software

I took on a new role for this firm and increased their proposal win rate by 15%. To win a multi-year deal for a major international bank, I single-handedly managed the efforts of over 100 Partners, Associates and supporting staff in multiple offices across Canada. Competing firms had teams of up to 7 Proposal Managers coordinating to lead similar efforts and respond to the same deal.

I led cross-functional teams to win deals worth $30+ million. I received a Dell Sales Award (despite being in a non-sales role) for my work leading and winning a high-revenue government deal. I led an 18-month project to implement a new SaaS solution which improved how Dell scaled to respond to Proposals, and won a Dell Gold (international) Award for this!

Consistently in the top 3 reps in a team of 13 for revenue growth. Managed a portfolio of ~2,000 customers.

Promoted into this role, I managed major accounts such as Citigroup, ING Direct, Time Inc, the Economist and Conde Nast, as well as 1 direct report.I mentored and grew my Account Executive, leading to the successful promotion of my first AE to an Account Supervisor role within 18 months. I identified a market niche and created an expanded service offering for Cornerstone using alternative media streams, leading to further revenue through cross-selling.

Promoted into this role, I project managed and executed on campaign plans with 100s of moving parts, ensuring all deliverables were ready on time.