Customer Success Manager
CurrentI partner with police agencies across Ontario and Atlantic Canada to help them achieve their goals and maximize the impact of Axon’s public safety solutions. My work focuses on building strong client relationships, advocating for their unique needs, and driving operational efficiency through strategic process improvements.Key accomplishments:► Streamlined Processes: Revamped the Canadian RMA process, reducing time spent on RMAs from over 40% to just 5% for myself and my team. Created and centralized Standard Operating Procedures (SOPs) for critical workflows, saving time and improving team efficiency.► Enhanced Onboarding: Designed and launched resources like the Canada Content site and the Axon Guide to Resources, reducing onboarding time for new hires and enabling a smoother client experience.► Advocated for Clients: Partnered with internal teams to ensure Canadian client needs were prioritized, resulting in tailored solutions like adjusted response time calculations and softer automated communications.► Strengthened Relationships: Built trust with major public safety agencies across Canada by proactively addressing challenges and fostering alignment through events within Axon Week and Strategic Business Reviews (SBRs).► Leadership and Inclusion: Represented international women at Axon during Women’s Month as a panel speaker, contributing to global diversity and inclusion efforts.Through a focus on collaboration, advocacy, and continuous improvement, I’ve delivered measurable outcomes for clients while contributing to Axon’s growth and innovation. I am passionate about driving results and creating meaningful change for my clients.
