Delivery Program Manager responsible for Latin America infrastructure services. Being the customer point of contact for executive meetings, demands strategy, issues and escalations, with 20+ projects implemented resulting of the expansion of customer storage capacity allowing availability to new technologies supporting on Digital Transformation. Set up of project management team governance, team allocation distribution, KPIs, corporate boards for effective monitoring specially WIP list and risk management.

Zurich – Latin America - Consultant acting as Infrastructure Project Manager, responsible for migrations of Data Centers at Zurich Colombia to São Paulo and Zurich Argentina from previous Data Center to a new one started from scratch. Main responsibilities included act as a direct point of contact for customer, vendors and internal stakeholders. Responsible for planning, purchasing, controlling and managing technical teams (internal and external), participating in all phases of the delivery as preparation, purchase, Data Center building, execution of tests and migration until release new environments on production.

Consultant acting as BSS Project Manager, responsible for the definition, planning and execution of onsite tests (integration, E2E and UAT) and migration / integration of postpaid users to new platform.Coordination of local team, resolving conflicts and impediments within the team and directly with the client. Responsible for good communication between local and external teams in China, Mexico, India and Ecuador.Acting as PMO with Claro team, reviewing risks, problems as well as execution and control of the project plan.Implementation of agile methodologies providing and receiving faster feedback from customer, adapting and being more flexible on change management process, working close on requirements prioritization and ensuring clarity about performance and velocity of defined KPIs.Directly responsible for the implementation of agile methodologies to manage the test backlog (defects, new requirements, etc.) creating biweekly deliveries, based on meetings with client and development team. Implementation of daily team meetings and review at the end of each delivery, providing a list of lessons learned to implement future improvements.Implementation of the use of the iRTT tool to control test execution and defect management, ensuring a single repository for all information, requirements, improvements, priorities, communication and control.

Consultant acting as Cutover Manager responsible for definition of implementation process and activities related to the rollout of Huawei BSS (CRM, Charging and Billing) solution at Conecel/Claro Ecuador.After three implementations (1%, 25% and 100%) for Phase1 (Pre-Paid), 100% of the customers were successfully migrated to the new platform.This was the first implementation of Huawei BES system in Americas and the first one out of China. The work performed on process definition, control, documents and templates elaboration, Manage Dry Runs executions, perform corrective actions and Manage all tasks related to the three Cutover activities were essential to reach the total success.

Overall Project Manager responsible for onsite team and activities in front of customer Telefonica. The main achievements were the setup of communication plan, standardization and maintenance of Project Plan including weekly reviews with all stakeholders, elaboration and review of consolidated reports, creation of Risk Analysis and management action plan reports, implementation of action plan at Jira Tool, improving on Data Migration process, and others.Responsible for all project communication including monthly Steering Meetings with Telefonica board management, weekly meetings with operational, development and tactical teams.Responsible for the review of project plan taking corrective actions based on delays, providing new dates and reviewing all the program activities. Managing the escalations in front of Technical teams (Russia, Ukraine and India) providing answers and solutions for the reported issues.

Responsible for definition, planning, coordination and execution of all activities executed by "Trilhas de Bike" Mountain Bike group.Main achievements until now were the loyalty and increase the average of cyclists in about 450% from 2012 (12) to 2015 (55).

Total Project Manager responsible for the setup and implementation of BSCS iX at Claro Central America. During this time I was the responsible for project definitions, development setup and customer management.

Project Manager responsible for update of current Billing System (BSCS) for a new platform in both customers Claro Peru and Claro Ecuador.The main achievements were delivers the product keeping the timeline, quality and budget.

Involved in all activities related to the Management of Billing System update (BSCS) to comply with 3G and HPPTT and also to migrate some functionalities from Oracle Financials to BSCS, acting since the requirements definitions until production go live.The main achievements were to improve billing performance in about 50% and also to allow Nextel to be more competitive and increase the marked share with the implementation of these new functionalities.

Responsible for the implementation of new products for "Intelligent Network" system, for migration study of Billing System (BSCS) for the newer version and several others projects with the main focus on On Line Management (OLM) update from version 5.0 to 7.3 at Tim Brasil.

Project Manager responsible for Nextel Chile Migration Study of the actual legacy system (CRI and others) to newest LHS application (BSCS iX Release 2). The main responsibilities were related to manage onsite team activities, project scope definition and get final approval for the documentation delivered to the customer.Strategic PMO responsible for the implementation of PMO setup for LHS projects, acting as leader of the team, defining procedures and documents to be used for the actual (BSCS 3G Implementation on Nextel Peru) and future LHS projects.

The responsibilities were to receive customers’ change requests and manage internal teams (Architecture, Development and Tests) until the final delivery. The main tasks were to keep the budget, timeline and quality inside of the scope of the change requested. It includes also to manage customer expectation, complaints and esclations during project lifecycle.The main achievements during this time was to code and develop a new application to improve the management time and processes besides the providing of a better overview of the project in order to preview problems and anticipate actions.

Project Manager responsible for managing IT projects, development of new functionalities and changes requested by BSCS customers. The main achievement during this period was to be responsible for the only project to achive 100% of adherence on the processes related to CMMI level 3, being the target project used during the certification.

Application Manager responsible for support of all BSCS customers for Latin America such as Tim Brazil, Vivo, Telemig, Amazônia Celular, Tele Centro Sul, Tele Nordeste Celular and Nextel (Brazil), Telcel and Nextel (Mexico), Tim Peru and Nextel (Peru), Nextel (Argentina) etc. These tasks include management of technical team, SLAs, escalations, internal and external expectation, monitoring and administrating the 1st, 2nd and 3rd level of support and also being the contact point for service suppliers and partners as LHS, Accenture among others.

Responsible for the team in charge of customizations and 3rd level of support, for LHS Billing System and also on others SchlumbergerSema products focused on customer care applications.Jan 2003 - Bravo award for the tasks performed during Tim Maxitel rollout.Jul 2003 - Bravo award for the commitment on the maintenance tasks related to BSCS post production implementation at TCO.

BSCS developer Trainee, learning about BSCS codification, maintenance and defect fixing process used by Schlumberger.Responsible to knowledge share and build the team responsible to assume these tasks on the São Paulo office for all Latin America customers.

Onsite Consultant at TCO/Vivo in charge of BSCS 6.03 pre-production validation tests;Onsite Consultant at TNC (Tele Nordeste Celular) supporting the pos-production implementation focused on Billing and Rating process

Project Coordinator responsible for all Online applications regarding internal and external products focused on BSCS 4.03. I used to be the Key Contact for new developments definitions working as Coordinator, Analyst and Developer, making on-site software design changes to meet the need of the TCO Billing Systems (BSCS).

Responsible for BSCS 4.03 implementation of Online modules and performing the internal Customers Support

On February 1995, System Analyst in charge of the analysis and development of the Army Armament System and Personnel Control System. On July 1992, Army Officer in charge of the new soldiers training;On January 1991, Army Academy student.