Renee Small Email and Phone Number

Responsible for overseeing and managing the company's duty drawback program. This includes ensuring compliance with all relevant trade laws and regulations, optimizing the drawback process by analyzing trade data to maximize duty drawback opportunities and minimize risks.Manage the end-to-end duty drawback process, from initial data gathering and analysis, claim filing, to final reconciliation and claim liquidation. Responsible for conducting regular internal audits of the drawback program to identify areas for improvement and ensure compliance with relevant laws and regulations. Maintain detailed records and documentation to support drawback claims and to demonstrate compliance with applicable laws and regulations.Communicate with customs brokers and other stakeholders to resolve any issues or discrepancies and to review and close audit inquiries in a timely manner. Conduct import compliance auditing and broker performance review.Stay up-to-date on changes in trade policies, regulations, and drawback requirements, and implement process improvements accordinglyProvides training and guidance to other departments (e.g. logistics, procurement, finance) on drawback program requirements and best practices. Review, update and implement standard operating procedures and process improvements.

Sales development and account management for aftermarket service contracts, responsible for the develop and management of sales pipeline for the Process Analyzers product lines, identifying customer needs and qualifying their interests to drive sales. Maintaining sales opportunities in Salesforce.com CRM system. Keeping and updating relevant sales metrics and communicating with upper management.Effectively partnering with cross-functional teams, to sell services in conjunction with new equipment sales, post-warranty conversions (warranty to contract, T&M to contract) as well as annual contract renewal process, and driving quality customer support from sale of instrument, through the life cycle of the equipment to end of life/obsolescence.

Handle all aftermarket needs of our customers, product support agreement sales for our coal and cement product lines.

Provide analysis to global leaders on revenue projections, risks and opportunities, Customer Allegiance Score (CAS) and review and reconcile backlog with Finance Department. Oversee metrics tracking and drive inter-departmental progress on orders to quarterly revenue goals. Customer support duties include product support agreement contract administration, order quoting and processing. Provide operations, logistics support, and Import/Export Global Trade Compliance Support for our business entity.Completed Practical Process Improvement (PPI) Process Manager Training and have conducted several PPI and Kaizen projects to promote efficiency and cost savings within my department and automated several departmental processes with the use of Salesforce.com (SFDC) CRM system. Provide Radiation Program support, responsible for reciprocity compliance with state regulatory agencies and Nuclear Regulatory Commission (NRC) including annual reciprocity license renewals and weekly reciprocity notifications for scheduled work. Coordinate and administer calibration services and records for all field service radiation monitoring equipment. Complete compliance audits for insurance, client auditing firms, risk management and federal regulatory agencies.

200-hour Yoga Alliance Certified instructor.Specializing in teaching yin yoga classes, community beginner level, and vinyasa flow classes and leading meditation and centering activities. Develop and lead continuing education workshops and assisting with training. Mentoring students and yoga teacher trainees. Cultivating a safe and accepting space where students can explore their abilities and limitations, expand their comfort zone, learn to calm their minds and bodies, while building their own self-awareness and mindfulness practices.

On assignment with Thermo Gamma-Metrics, LLC (part of Thermo Fisher Scientific)Provided customer support for North America, Middle East/North Africa and Asia Pacific regions. Coordinated third party and inter-company orders.Coordinated all reciprocity licensing requirements and calibration of service equipment for field employees. Order quoting, entry and operations support through order shipment and close-out.

Supervised Project Estimation, Project Management and Billing Departments for $5.3M business with 20 direct reports through matrix structure, averaged 20 nationwide projects annually valued $10k to $1M concurrently. Coordinated daily operations of the company between all office departments and field service. Provided project planning oversight and backlog management. Lead interdepartmental progress and coordination meetings. Oversaw monthly billing process. Evaluated the effectiveness of programs and operations implemented changes when necessary to increase productivity, efficiency and profitability. Coordinated safety meetings, training materials and maintained compliance paperwork. Performed bid review and close-out. Reviewed all legal contracts, negotiated and executed terms of contracts and change orders. Monitored progress of contractual obligations through to completion. Conducted nationwide onsite inspections, field tests and progress evaluations to ensure compliance with project specifications and client expectations. Conducted management level debriefs with clients and vendors.

Worked with customers to identify their needs. Solicited requests for quotes and proposals for services and supplies. Bid management, distributed and coordinated project information, established team protocols. Coordinated all material purchasing and sub-contract sourcing. Administered project warranty and close-out procedures. Managed, regulated and coordinated control over supplies, equipment and materials both in shop and on project jobsites on a per project basis. Coordinated recycling and disposal of used goods for annual productivity savings of $30k. Optimized inventory use and purchasing requirements for annual savings of $70k. Procured materials for projects sized 10K to 1M at or below estimated project costs with maximum profitability. Planned and scheduled clients and service providers. Coordinated and organized project schedule for scope of work within time constraints of the general project schedule.