Renee Carol Email & Phone Number

Redford, Michigan, United States

- Lead teams through continuous planning sessions, backlog alignment, workshops, and weekly communication touch points- Implemented story point measurement system and improved team velocity per Sprint by 38% in the first three months- Reevaluation of meeting cadence resulted in 11% increase of team development time- Increased commitment completion metric by 22% in five months- Collaborate with senior leaders to build and maintain the first program-level roadmap and backlog to… Show more - Lead teams through continuous planning sessions, backlog alignment, workshops, and weekly communication touch points- Implemented story point measurement system and improved team velocity per Sprint by 38% in the first three months- Reevaluation of meeting cadence resulted in 11% increase of team development time- Increased commitment completion metric by 22% in five months- Collaborate with senior leaders to build and maintain the first program-level roadmap and backlog to visualize cross-team efforts and deployments- Improve and manage feature request intake process to supply product owner and development teams with necessary information prior to work ingestion- Create educational team resources for successful implementation and continuation of Agile practices within the Manufacturing Technology and Development teams- Mentor team leads and product owners through relentless program and backlog prioritization, Agile workshops, and adoption of software project management programs- Establish Jira automations to create efficiencies and increase team communication and informational awareness Show less

Detroit, Michigan, United States

- Applied Agile methods to define, plan, and execute on program objectives- Facilitated team Scrum ceremonies- Controlled scope by guiding project creation and management of the vision, objectives, outcomes, and high-level work breakdown- Drove continuous improvement through retrospectives and metrics review- Elevated project quality by ensuring plans were up to date in a rapidly changing environment- Produced and maintained artifacts related to project management lifecycle… Show more - Applied Agile methods to define, plan, and execute on program objectives- Facilitated team Scrum ceremonies- Controlled scope by guiding project creation and management of the vision, objectives, outcomes, and high-level work breakdown- Drove continuous improvement through retrospectives and metrics review- Elevated project quality by ensuring plans were up to date in a rapidly changing environment- Produced and maintained artifacts related to project management lifecycle phases- Managed expectations and communicated project status to stakeholders and integral project team- Alleviated risks and issues by identifying and escalating decisions at all levels to achieve results- Collaborated cross-functionally to prioritize and maintain team backlog, drove success for individual stories and features- Clarified user stories, product features, and acceptance criteria through weekly team engagement in backlog refinement ceremonies- Launched and maintained company intranet sites with 1500+ team member reach, focused on internal communication, knowledge management, and organizational change- Engaged stakeholders to outline product requirements and success metrics- Produced quarterly client roadmap of planned initiatives, product milestones- Coached team to 80% commitment completion, sprint over sprint Show less

Detroit, Michigan, United States

As a Marketing Service Delivery Manager, I partnered with our internal teams to create a streamlined and scalable delivery of service from the service delivery area to each client within a partner company.- Built, supported, and maintained a work request intake process for the specific service delivery area- Communicated service delivery lifecycle processes to partners and clients, and supported the implementation in their teams- Performed high level needs analysis for clients… Show more As a Marketing Service Delivery Manager, I partnered with our internal teams to create a streamlined and scalable delivery of service from the service delivery area to each client within a partner company.- Built, supported, and maintained a work request intake process for the specific service delivery area- Communicated service delivery lifecycle processes to partners and clients, and supported the implementation in their teams- Performed high level needs analysis for clients in the specific service delivery area- Clearly navigated the products, services, and processes within the specified delivery area- Engaged appropriate teams, leaders, and processes within the specific service delivery area to define requirements, scope of work and deliverables- Collaborated with senior leaders, clients, and the various teams in their business area to determine prioritization of work- Communicated empathetically with clients regarding service questions and complaints- Communicated urgently and proactively with clients when incidents impacted their business- Acted as the central point of communication from the service delivery area to the client and client success strategist throughout the service delivery lifecycle- Maintained customer relationship management records to clearly identify points of contact- Reported upcoming, in-process, and historical completion of work resulting from requests- Collaborated with client success strategists regarding collecting regular partner/client feedback- Internally worked with immediate team on continuous process improvements and streamlining efficiencies Show less

Detroit, Michigan, United States

As a Special Projects Manager, I took responsibility and delivered results for executive-level leaders, understood the company’s sensitivities, clients and team members and concentrated on troubleshooting and paying attention to the daily needs of the company, so executive leadership could spend more time on strategizing and focusing on growth.- Established Rocket Central Marketing's first Service Delivery Team (Account Management Team) through leader collaboration and gap analysis-… Show more As a Special Projects Manager, I took responsibility and delivered results for executive-level leaders, understood the company’s sensitivities, clients and team members and concentrated on troubleshooting and paying attention to the daily needs of the company, so executive leadership could spend more time on strategizing and focusing on growth.- Established Rocket Central Marketing's first Service Delivery Team (Account Management Team) through leader collaboration and gap analysis- Constructed and implemented quarterly CSAT survey, inclusive of NPS rating- Produced and maintained artifacts related to project management lifecycle phases- Attended meetings and calls on behalf of executive leader- Created first drafts of proposals, presentations, emails, etc.- Captured notes during executive meetings, communicated and ensured action items were executed - Acted as the communication expert for my direct executive leader with clients, major stakeholders and other executive leaders in the organization- Facilitated communication from leaders to their executive leader by communicating their wants, needs, concerns and ideas effectively and efficiently- Acted as a sounding board for my executive leader’s new ideas and initiatives- Made decisions on behalf of my executive leader, if needed- Adopted special project needs and project ownership when my executive leader was operating at max capacity Show less

Troy, Michigan

- Coordinated and managed all creative assets/layouts for upload to FCA's digital asset management team- Investigated intellectual property rights to be used in CRM marketing materials, assessed risks- Updated and maintained usage details within our in-house digital asset management system, Portfolio Extensis- Developed and managed RFQs- Negotiated usage rights extensions with outside vendors, stock houses- Compiled art production costs to submit to account for budget… Show more - Coordinated and managed all creative assets/layouts for upload to FCA's digital asset management team- Investigated intellectual property rights to be used in CRM marketing materials, assessed risks- Updated and maintained usage details within our in-house digital asset management system, Portfolio Extensis- Developed and managed RFQs- Negotiated usage rights extensions with outside vendors, stock houses- Compiled art production costs to submit to account for budget approval- Organized photo shoot bids, reviewed and submitted invoices after completion of job- Delivered final project pieces within tight timeline constraints and under budget- Communicated with internal teams to ensure maximum workflow efficiency, enforced proper workflow protocol- Assigned new art numbers to retouched assets to adhere to designated FCA naming convention- Prioritized and organized multiple CRM projects and documents based on industry demand- Retrieved stored assets and completed projects for repurposed use Show less

Greater Detroit Area

- Certified that all creative assets were licensed properly for various print and digital uses in advertising- Researched and hired photographers that aligned to client creative vision- Collaborated with Art Directors and vendors to create accurate art production estimates for ad campaigns- Developed production deliverables, timelines, and post-production workflows- Managed art production workload, retouching revisions, and approvals- Negotiated and executed contracts for… Show more - Certified that all creative assets were licensed properly for various print and digital uses in advertising- Researched and hired photographers that aligned to client creative vision- Collaborated with Art Directors and vendors to create accurate art production estimates for ad campaigns- Developed production deliverables, timelines, and post-production workflows- Managed art production workload, retouching revisions, and approvals- Negotiated and executed contracts for intellectual property to be used in various campaign settings- Maintained proper paperwork and followed industry policy- Cultivated key relationships with vendors- Acted as a liaison between our creative, account, and legal departments- Assisted with the organization and co-management of our DAM platform to guarantee all intellectual property metadata was accurate and up-to-date- Issued purchase orders to vendors and external contractors- Audited and submitted photoshoot invoices for processing, confirmed line items for accuracy and alignment to budget- Executed art production contracts, talent agreements, photo shoot insurance, and releases- Tracked and managed expiring art production assets for talent, stock, illustration, etc.- Created AD-ID codes and internal agency naming convention for digital assets- Reviewed art production materials and advised agency teams on talent, copyright, and intellectual property issues- Onboarded new agency vendors and contractors Show less

Various

- Featured as the voice-over and on-camera talent for multiple web commercials- Represented companies, products as a Brand Ambassador at public events

Troy, Michigan

- Acted as the first point of contact with the company's potential clientele- Educated clients about our doctors' practices, informed them of operations and responded to their inquiries about our facial rejuvenation technique- Scheduled patients for consultations, nationwide- Managed inbound and outbound calls- Exceeded bi-weekly goals, received notoriety for exceptional patient service- Expanded my existing knowledge of customer care/support

Rochester Hills, Mi

- Achieved many positions over the course of eight years including: receptionist, patient coordinator, assistant to senior employees, technician aid and marketing representative- Acted as the liaison between our top referring doctors' offices and upper management- Engaged with potential affiliates at community outreach events- Managed social media platforms- Installed PACS computer program at top-referring doctors' offices (allowed for digital and immediate access to patient MRI… Show more - Achieved many positions over the course of eight years including: receptionist, patient coordinator, assistant to senior employees, technician aid and marketing representative- Acted as the liaison between our top referring doctors' offices and upper management- Engaged with potential affiliates at community outreach events- Managed social media platforms- Installed PACS computer program at top-referring doctors' offices (allowed for digital and immediate access to patient MRI exams, reports) Show less

Rochester Hills, Mi

- Designed and implemented strength training and weight-loss programs for clientele- Demonstrated proper movement technique

Romeo, Mi & Tucson, Az

- Exceeded sales goals and objectives issued from corporate to help maintain one of the top 500 stores in the company - Processed weekly payroll, maintained corporate paperwork- Received bi-weekly shipments and stocked the shelves accordingly- Executed merchandising plans on a bi-weekly or monthly basis- Participated in year-round inventory operations - Trained new employees- Educated customers on the leading products in the industry

Farmington Hills, Mi

- Represented the station at local community events- Transported, constructed and dismantled promotional sets- Engaged with listening audience/radio station followers - Promoted station sweepstakes and contests- Collected promotional inventory prior to scheduled appearance- Acted as the station mascot, "NICE DOGGY," when needed at promotional events

New York, Ny

- Assisted with the production of "Last Days of Left Eye" documentary that aired in May 2007 on VH1

Baa, Broadcast And Cinematic Arts, Journalism

Activities and Societies: Disc Jockey for campus radio station, On-Air talent for campus television programs, Business Manager for Moore.

Ssm

Project Management With Agile Certificate

Certified Makeup Artist, Makeup Artistry

Education record

National Certification, Personal Training

I currently hold a valid certificate in Personal Training with supportive knowledge of CPR and AED.