Renee Cocca Email & Phone Number

Rochester, New York Area

• Create, maintain and trouble shoot automated tests.• Subject matter expert for Robot Framework development.• Collaborate with developers to ensure the product does not contain defects during the phases of release through design discussions, planning and testing.• Act as a resource for other team members and testers to solve blocking issues.

Romote

• Performed requirement analysis.• Developed test processes.• Created and lead exploratory testing for the Instructor (mobile) project.• Managed regression tests for mobile and web products using TestRails and Practitest.• Acted as SCRUM master for an agile team.• Subject Matter Expert for mobile app.

San Francisco Bay Area

• Liaison between product development/engineering and clients.• Provide fault replication and troubleshooting, system characterization and analysis, root cause analysis on product issues.• Smoke test mobile applications for the QA team to provide well-documented and organized defect reports.• Provide internal support for core functionality and how it translates to the mobile application with Tier 1, QA and PD.• Work closely with external clients to perform advanced troubleshooting.• Create/maintain knowledge base articles, News items and Alerts to proactively inform and educate clients.

Rochester, New York Area

• Fielded questions on the Blackboard product relating to Blackboard Learn and Mobile Application.• Troubleshot iOS and Android application functionality.• Provided phone and email technical support for System Administrators.• Worked with Oracle databases on the Unix and Windows platforms.• Transitioned from AT&T product and end-user support.

Rochester, New York Area

• Helped non-technical clients through technical issues on PC and MAC platforms, through phone support and remote access for the AT&T product.• Configured networks, modems, routers, game consoles, e-mail, file sharing and other peripherals.• Diagnosed and extracted viruses and malware.• Assisted with operating system loads for Windows current operating systems.

Livonia, Ny

• Grant funded digital reorganization record project.• Completed an electron survey record for each series of active and inactive records.• Addressed any additional needs of each department relating to record retention and disposition.• Participated in the development of a database to log all records held and disposed of for the town.

Rochester, New York Area

• Oversaw a team of 11 people part-time and full-time staff, on and off-site.• Maintained technology including CRM tools, shipping interfaces and internal databases.• Participated in the development of databases designed to improve customer service.• Prepared an annual budget and monitored financial risks costs.

Rochester, New York Area

• Performed training and cross training of practices and designed corresponding procedures.• Developed database programming to streamline services.• Participated on solutions teams to address issues with payroll systems and data organization.

Rochester, New York Area

• Prepared quarterly and annual reports.• Prepared and reviewed special projects: diversity testing and amortization/accretion.

Masters In It

Graduate coursework

Information Technology

Activities and Societies: Freedom School computer re-purpose projectBridging my degree from BBA to Masters in IT

Bachelor Of Business Administration (Bba), Finance, General

Activities and Societies: Delta Sigma PiMinored in Informations Systems Technology Interned with Junior Achievement of Chicago.