Renee C. Email and Phone Number

● Execute office operations which focus on finance/budget management spreadsheets, data systems, staff, and student reporting for the Department of Public Instruction.● Operate Frontline Absence Management system to fill teacher, paraprofessional and aide absences with substitutes for the entire building; communicate substitute assignments as needed to other staff.● Administer Skyward software system to load students’ absences, report cards, honor roll, messaging center, and running daily reports in conjunction to District/State statutes.● Simplify emergency facility documentations, mandated and student accident reports.

● Spearheaded research initiative that showed root-cause analysis and led to decision-making on amended states regulation intakes presented through The Department of Insurance, producing actionable insights with completed plan build.○ Reported results to plan load builders and leadership, resulting in plan build next steps and necessary improvements.● Investigated post-production audits on plan builds which identified if further actions were necessary for quality assurance.● Created a query database to generate ad hoc reports, find coaching insights and troubleshoot discrepancies.● Steered cross-functional teams to identify requirements, define, and prioritize solutions to Claims Administrative Service production referral intakes.● Composed project group identification numbers for fully insured and custom builds, using key metrics and data analytics tools.● Led Zoom meetings with onshore leaderships and offshore India vendor management to ensure compliance, service level agreements and optimize product performance was occurring on medical insurance plans.● Led a team of 10+ to collaborate and develop a new SharePoint web page that houses a self-service library for the operations department.● Assembled policy mandates on each specific state, plans, and options for specialty prescription procedure codes that should be paying 100% insurance coverage versus deductibles and / or coinsurance.○ Improving overall plan build performance by effectively communicating operational decisions.

● Tracked and analyzed attrition and business costs.● Coordinated and managed information to one director, three department leaders, four supervisors, and one hundred associates.● Supervised status and completion of assignments across the department ensuring feedback to inform product deadlines were on target for deliveries.● Managed clearance through personal user identification and budgeted accounts.● Organized, developed, and trained departmental leadership on new or changing intake security forms for associate offshore and onshore personnel.● Facilitated business continuity plans (crisis management documentation), impacting one hundred employees and management teams from four regions.● Organized communicator in both writing and orally with senior leadership for quarterly meetings performance.● Managed agendas and travel accommodations which led to greater efficiency and effectiveness for a large event for success, personally and professionally.○ Enhanced operation’s efficiency by presenting detailed data quarterly.● Areas of impact:○ Retention○ Operational Growth○ Margin improvements○ Process efficiency.