Renee Long

Renee Long Email and Phone Number

Customer Success Manager @ HubSpot
California, United States
Renee Long's Location
Los Angeles County, California, United States, United States
Renee Long's Contact Details

Renee Long personal email

Renee Long phone numbers

About Renee Long

Hey there, storyteller. I’m Renee – a creative writer, writing consultant, and water baby.I’m passionate about helping creative writers like you find more flow, feel good, and write more. Over my 10 years of experience in writing, teaching, marketing, and editing, I've assisted countless writers in finding their voice, creating time to write, publishing, and feeling amazing.My background includes:• MFA in Creative Writing from Florida Atlantic University• 40+ publications online and in print• 10+ years coaching and teaching writing to college students• Certified Master Level Writing Tutor through the College of Reading and Learning Association (CRLA)In 2018, I founded my writing coaching practice to empower writers through newsletters, workshops, and paid programs, supporting over 1000 writers in growing more confident, developing nourishing writing habits, and sharing their best stories with the world.My superpower lies in helping writers feel seen, gain clarity, tap into joyful flow, and create unstoppable momentum in creative writing.I created my free and paid writing programs to give high-achieving women a significant boost of inspiration and support so they can write creatively with joy and ease. My mission is to unblock the channel of creativity and empower storytellers to share narratives straight from the soul, ultimately changing the world with their words and ideas.Let's create that vision together, storyteller.DM me for more info or visit writeforjoy.co

Renee Long's Current Company Details
HubSpot

Hubspot

View
Customer Success Manager
California, United States
Website:
hubspot.com
Employees:
10968
Renee Long Work Experience Details
  • Hubspot
    Customer Success Manager
    Hubspot
    California, United States
  • Write For Joy!
    Creative Writing Consultant & Ceo
    Write For Joy! Jun 2018 - Present
    Los Angeles, California, United States
    I'm a creative writing consultant helping aspiring writers show up for themselves and joyfully finish the stories tugging at their heart. Offers include 1-1 consulting and group programs.In my 1-1 writing consulting program, "Write for Joy! 360°," I help you tap into your creative joy and write impactful stories. By the end of our time together, you'll have a finished draft of your book. Using my proprietary framework, we work together to create unstoppable momentum, overcome procrastination, and bust through writers block... all so you can finish a story that soars. Through personalized guidance and expert feedback over 8 months, you'll gain confidence, focus, and the skills to navigate any writing challenge. Let's turn your creative aspirations into reality.DM me to learn more or visit writeforjoy.co
  • Hubspot
    Customer Success Manager
    Hubspot Feb 2024 - Present
    • Spearhead customer success initiatives as a proactive Customer Success Manager (CSM), nurturing direct client relationships and delivering tailored solutions to drive growth and achieve objectives.• Champion company interests by advocating for customers, and enhancing satisfaction, while strategically managing renewals to minimize churn and maximize value.• Organize and facilitate customer engagement, accelerating customer proficiency and alignment with project goals, and identify upselling opportunities to introduce premium solutions.• Facilitate seamless communication between customers and support teams, ensuring timely resolution of technical issues and proactive engagement with customer feedback to drive strategic decisions.
  • Hubspot
    Channel Consultant
    Hubspot Jun 2023 - Jan 2024
    • Managed partner relationships, onboarding, and long-term success in HubSpot's Partner Program• Surpassed retention goal by 7% and identified additional revenue opportunities • Developed customized solutions for partners, driving revenue and expanding service offerings• Advocated for 45+ agency partners, teaching Inbound methodology and HubSpot software• Achieved 46% SQL conversion rate, led team in connected call counts, and conducted multiple Partner Group Consulting Calls
  • Hubspot
    Senior Customer Support Specialist
    Hubspot Feb 2022 - Jun 2023
    • Created exceptional technical support experiences for customers through problem-solving and collaboration; placed 3rd out of 160 support specialists in the 2023 March Madness competition, achieving 28.1 Average Daily Units of Work.• Drove increased customer satisfaction ratings, reduced interaction time, and achieved fewer escalations by conducting office hours weekly to coach specialists in resolving complex customer issues.• Managed chat, web, and phone channels while consistently exceeding units of work, interaction times, SQLs, and other key metrics.• Cross-sold and up-sold relevant products and services (a total of $11,965 MRR won since joining HubSpot).• Consulted with customers on how to maximize use of HubSpot features and strategically grow their businesses.[Customer Support Specialist (2/2022 – 4/2023)]
  • American College Of Healthcare Sciences
    Content Development Manager
    American College Of Healthcare Sciences Jun 2017 - Oct 2018
    Portland, Oregon Area
    • Manages award-winning ACHS Health & Wellness Blog: concepts and editsinnovative wellness content that is strategic, valuable, evidence-based, and aligns with current media trends • Uses CRM systems and marketing automation tools such as HubSpot and Hootsuite to maintain email lists and templates• Assists in growing and refining ACHS's email marketing base• Assists in creating intricate and dynamic email campaigns to engage or re-engage audience• Serves as contact for ACHS digital content strategies • Ideates and writes copy that aligns with ACHS strategy and drives readers to action: email marketing, blog posts, email marketing, eBooks, video, and more • Manages and monitors all social media channels, including Facebook, Twitter, Instagram, YouTube, and others • Creates shareable video and visual content (how-to videos, infographics, recipe cards, etc.)• Attracts quality guest blog influencers • Communicates with press and local officials about ACHS happenings and achievements
  • American College Of Healthcare Sciences
    Communications Specialist
    American College Of Healthcare Sciences Oct 2014 - Jun 2017
    Portland, Oregon Area
  • She Shreds Magazine
    Volunteer Copy Editor
    She Shreds Magazine Mar 2015 - May 2017
    Portland, Oregon
    • Copyedited multiple print articles
  • Ruminate Magazine Inc
    Blog Editor
    Ruminate Magazine Inc Sep 2014 - Mar 2017
    • Managed and edited all blog content • Contributed original posts, including interviews • Coordinated blog calendar and uploaded posts into WordPress and Shopify • Built relationships and coached contributors to develop strong, innovative content• Collaborated with editorial team to align blog with Ruminate campaigns • Developed and maintained Ruminate blogging guidelines
  • American College Of Healthcare Sciences
    Social Media Specialist
    American College Of Healthcare Sciences Oct 2013 - 2014
    Portland, Oregon Area
  • Coastlines Literary Magazine
    Digital Editor
    Coastlines Literary Magazine Aug 2012 - May 2013
    Boca Raton, Florida
    • Managed and maintained the Coastlines digital issue, website (fau.edu/coastlines), and social media marketing• Oversaw and executed all design and layout aesthetics for Coastlines website• Executed marketing communication projects and campaigns by creating/editing copy and overseeing content creation
  • Florida Atlantic University
    Graduate Teaching Assistant: Composition And Creative Writing
    Florida Atlantic University Aug 2011 - May 2013
    Boca Raton, Florida
    Developed course design and independently taught college creative writing and composition
  • Coastlines Literary Magazine
    Editor-In-Chief
    Coastlines Literary Magazine Aug 2011 - May 2012
    Boca Raton, Florida
    • Oversaw and managed all print and web operations • Adhered to strict deadlines • Oversaw and collaborated with 13 volunteer editorial staff members • Coordinated and oversaw call for submission pushes and adjudicating process • Collaborated with graphic design team on print layout and aesthetic • Copyedited multiple drafts prior to publication
  • Florida Atlantic University Center For Excellence In Writing
    Writing Consultant
    Florida Atlantic University Center For Excellence In Writing Aug 2010 - May 2011
    Boca Raton, Florida
    Provided writing coaching and consulting for undergraduate and graduate students as well as FAU and visiting faculty
  • Coastlines Literary Magazine
    Visual Arts Editor
    Coastlines Literary Magazine Aug 2010 - May 2011
    Boca Raton, Florida
    Assisted editorial staff by copyediting, event planning, distributing, and soliciting visual art submissions from FAU artists

Renee Long Skills

Creative Writing Editing Blogging Social Media Writing Copy Editing Higher Education Publications Social Media Marketing Teaching Marketing Microsoft Office Technical Writing Editorial Event Planning Public Speaking Press Releases Storytelling Adobe Acrobat Web Development Blackboard Mobile Technology Content Strategy Email Marketing Marketing Communications Non Fiction Proofreading Photoshop Facebook Social Networking Research Scuba Diving

Renee Long Education Details

Frequently Asked Questions about Renee Long

What company does Renee Long work for?

Renee Long works for Hubspot

What is Renee Long's role at the current company?

Renee Long's current role is Customer Success Manager.

What is Renee Long's email address?

Renee Long's email address is re****@****ail.com

What is Renee Long's direct phone number?

Renee Long's direct phone number is +150324*****

What schools did Renee Long attend?

Renee Long attended Florida Atlantic University, Palm Beach Atlantic University-West Palm Beach.

What are some of Renee Long's interests?

Renee Long has interest in Kayaking, Acoustic Music, Writing, Scuba Diving, Reading, Rowdier Things, Swimming, Creative Quiet, Softball, Health.

What skills is Renee Long known for?

Renee Long has skills like Creative Writing, Editing, Blogging, Social Media, Writing, Copy Editing, Higher Education, Publications, Social Media Marketing, Teaching, Marketing, Microsoft Office.

Who are Renee Long's colleagues?

Renee Long's colleagues are Jennifer Gomes, Shane Nolan, Katey Norris (Gold), Raquel Martin, Ashley Culkins, Tyler Pautsch, Janani Venkatesan.

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