Renee Long Email & Phone Number

California, United States

Los Angeles, California, United States

I'm a creative writing consultant helping aspiring writers show up for themselves and joyfully finish the stories tugging at their heart. Offers include 1-1 consulting and group programs.In my 1-1 writing consulting program, "Write for Joy! 360°," I help you tap into your creative joy and write impactful stories. By the end of our time together, you'll have a finished draft of your book. Using my proprietary framework, we work together to create unstoppable momentum, overcome procrastination, and bust through writers block... all so you can finish a story that soars. Through personalized guidance and expert feedback over 8 months, you'll gain confidence, focus, and the skills to navigate any writing challenge. Let's turn your creative aspirations into reality.DM me to learn more or visit writeforjoy.co

• Spearhead customer success initiatives as a proactive Customer Success Manager (CSM), nurturing direct client relationships and delivering tailored solutions to drive growth and achieve objectives.• Champion company interests by advocating for customers, and enhancing satisfaction, while strategically managing renewals to minimize churn and maximize value.• Organize and facilitate customer engagement, accelerating customer proficiency and alignment with project goals, and identify upselling opportunities to introduce premium solutions.• Facilitate seamless communication between customers and support teams, ensuring timely resolution of technical issues and proactive engagement with customer feedback to drive strategic decisions.

• Managed partner relationships, onboarding, and long-term success in HubSpot's Partner Program• Surpassed retention goal by 7% and identified additional revenue opportunities • Developed customized solutions for partners, driving revenue and expanding service offerings• Advocated for 45+ agency partners, teaching Inbound methodology and HubSpot software• Achieved 46% SQL conversion rate, led team in connected call counts, and conducted multiple Partner Group Consulting Calls

• Created exceptional technical support experiences for customers through problem-solving and collaboration; placed 3rd out of 160 support specialists in the 2023 March Madness competition, achieving 28.1 Average Daily Units of Work.• Drove increased customer satisfaction ratings, reduced interaction time, and achieved fewer escalations by conducting office hours weekly to coach specialists in resolving complex customer issues.• Managed chat, web, and phone channels while consistently exceeding units of work, interaction times, SQLs, and other key metrics.• Cross-sold and up-sold relevant products and services (a total of $11,965 MRR won since joining HubSpot).• Consulted with customers on how to maximize use of HubSpot features and strategically grow their businesses.[Customer Support Specialist (2/2022 – 4/2023)]

Portland, Oregon Area

• Manages award-winning ACHS Health & Wellness Blog: concepts and editsinnovative wellness content that is strategic, valuable, evidence-based, and aligns with current media trends • Uses CRM systems and marketing automation tools such as HubSpot and Hootsuite to maintain email lists and templates• Assists in growing and refining ACHS's email marketing base• Assists in creating intricate and dynamic email campaigns to engage or re-engage audience• Serves as contact for ACHS digital content strategies • Ideates and writes copy that aligns with ACHS strategy and drives readers to action: email marketing, blog posts, email marketing, eBooks, video, and more • Manages and monitors all social media channels, including Facebook, Twitter, Instagram, YouTube, and others • Creates shareable video and visual content (how-to videos, infographics, recipe cards, etc.)• Attracts quality guest blog influencers • Communicates with press and local officials about ACHS happenings and achievements

Portland, Oregon Area

Portland, Oregon

• Copyedited multiple print articles

• Managed and edited all blog content • Contributed original posts, including interviews • Coordinated blog calendar and uploaded posts into WordPress and Shopify • Built relationships and coached contributors to develop strong, innovative content• Collaborated with editorial team to align blog with Ruminate campaigns • Developed and maintained Ruminate blogging guidelines

Portland, Oregon Area

Boca Raton, Florida

• Managed and maintained the Coastlines digital issue, website (fau.edu/coastlines), and social media marketing• Oversaw and executed all design and layout aesthetics for Coastlines website• Executed marketing communication projects and campaigns by creating/editing copy and overseeing content creation

Boca Raton, Florida

Developed course design and independently taught college creative writing and composition

Boca Raton, Florida

• Oversaw and managed all print and web operations • Adhered to strict deadlines • Oversaw and collaborated with 13 volunteer editorial staff members • Coordinated and oversaw call for submission pushes and adjudicating process • Collaborated with graphic design team on print layout and aesthetic • Copyedited multiple drafts prior to publication

Boca Raton, Florida

Provided writing coaching and consulting for undergraduate and graduate students as well as FAU and visiting faculty

Boca Raton, Florida

Assisted editorial staff by copyediting, event planning, distributing, and soliciting visual art submissions from FAU artists

Master Of Fine Arts (M.F.A.), Creative Writing: Fiction

Activities and Societies: Coastlines Literary Magazine (Visual Arts Editor, Editor in Chief, Digital Editor), MFA @ FAU blog (Student.

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Sigma Tau Delta, Living Waters Review (Co-Editor, Assistant Editor), A.L.I.C.E. (A Live Improv Comedy.