Answer incoming customer calls and observe possible opportunities for upgrade sales.Provide assistance to customers to analyze and recommend modifications to their existing Applied System, such as hardware changes, TAM upgrades, additional Applied software, and/or additional training. Call new customers and introduce Inside Sales Department.Call customers on specific marketing campaigns.Notify customers when new products or services become available.Take action on customer calls dealing with complaints or disagreements.Participate in interactive brainstorming sessions in order to stay abreast of changes in Applied Systems software, technology, and the industry.Pursue a program of self-development through the use of selected reading, seminars, and participation in continuing technical education.Examine and communicate possible improvements in the work process for the customers and fellow employees.Move existing LAN customers to the company's ASP platform.Attend industry conferences and conventions to promote products and services.Perform other duties as assigned by immediate supervisor or upper management.