Reshma Patel Email & Phone Number

• Pre-verified 500+ prescriptions for 4 pharmacy sites for accuracy and safety through drug utilization
• Managed Salesforce tickets for multiple buckets which entailed reaching out to clarify cases, issuing replacements, filling out Healthicity reports, and other escalated problems
• Worked with NY specialty team to make sure all patients were up to date according to URAC by making sure all care plans, consultations, and follow ups were current
• Coordinated with various co-workers through Slack to resolve issues between multiple fulfillment centers
• Maintained accurate records and documented actions taken by logging orders and interactions with physicians or nurses
• Provided phone support to answer patient questions, take verbal prescriptions, clarify prescriptions, and handle transfers

Palm Harbor, Florida, United States

In charge of the sterile and non-sterile departments of the pharmacy and comply to the USP 795, 797, and 800 requirements

Palm Harbor, Florida

Palm Harbor, Florida

New Port Richey, FL

-Established relationships with patients while ordering their medications for direct mail to them-Compounded medications including pain creams, scar gel, wart creams, etc. from start tofinish-Knowledge of the PCCA Compounder RX software-Knowledge of other lab equipment such as unguators, bottling procedures, hoods, scales, andHIPPA standards-Assist.

Jacksonville, Florida Area

-Received written prescription or refill requests and verified that information was complete and accurate -Maintained proper storage and security conditions for drugs -Answered telephones, responding to questions and requests -Filled bottles with prescribed medications and typed and affixed labels -Assisted customers by answering simple questions, locating.

Jacksonville, Florida Area

-Assisted with cases that were escalated by the customer or agent in order to provide a fast and reasonable solution-Multi-tasked using several different systems while on calls with customers-Participated in different projects within the call center and corresponded with upper management -Selected to cross train with Annuities to provide additional support.

Gainesville, Florida Area

-Consulted clients one on one in choosing the right product based on their needs and goals -Awarded Excellence Award in recognition of my customer service skills and performance -Provided administrative support to Marketing manager on ways to enhance client referrals -Performed administrative duties such as answering phones, fixing orders, submitting.

Gainesville, Florida Area

-Performed basic market analysis of various cities to see business potential -Researched new markets and trends to determine opportunities for Client Focused Media Inc.-Authored and managed business profiles on a database for web publication

Lake Buena Vista, FL

-Received recognition for exceptional work ethic skills -Maintained organization and a high standard of customer service -Completed professional development training offered by Disney -Assisted with financial functions, including cash control and balancing -Supported storewide stock levels as well as custom packaging needs for customers

Doctor Of Pharmacy - Pharmd

Bachelor'S Degree, Marketing