Reshma S Email & Phone Number

Reshma S is a Technical Support Engineer - Information Management at Future Technology Systems Co. (FutureTEC). They is proficient in English, Hindi and Urdu.

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  Technical Support Engineer

  Future Technology Systems Co. (Futuretec)

  Jan 2023 - Present - Kuwait

  • Installing, configuring computer applications, monitoring and maintaining computer networks, configuring Operating Systems, resolving issues related to the network, prioritizing and managing the workflow.• Act as a first point of contact for clients, concerning their request and troubleshooting the issues.• Communicating with the clients over email and phone to analyze the issues. • Providing immediate support to the clients based on severity of the issue remotely using FutureTEC Connect Application.• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems• keeping track of the issues and adhering to the agreed timeline until the issue is resolved.• Monitoring and maintaining system performance, ensuring high levels of availability and security. Upgrading, installing patches and fixing weak SSL vulnerabilities on the windows servers.• Maintaining cloud hosted environments, ensuring that a server is secure, developing backup procedures, maintaining system integrity, and optimizing server performance.• Experienced in working with Microsoft 365, Active directory, Microsoft Azure, Manage engine AD 360, Hyper-V, Veeam Backup and replication, Nutanix and CrowdStrike.• Nutanix Product support: Providing L1 and L2 support to the customers by fixing critical alerts and performance bottlenecks related to the Nutanix infrastructure, collaborating with vendors and other IT teams as necessary.

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  Achariya Arts And Science College

  Computer Science