Fare ComparisonDaily Flight Load check & comparisonMaintaining daily POS and analyzingHandling & maintaining agent’s databaseMaintaining flown data from the flight manifest and comparisonDaily monitoring the seat factor Presentation to the agentsAgency sales visit

Handling counter & ticketingTele salesVISA – Processing & documentationAgency ID creation  & documentationHandling financeDaily sales report (DSR) & Debtors Pendency reportDaily Reports – flight loads, balance in portal, daily fund uploadRefund processingPetty cash reportMonthly HO ledger & cash deposit reportMonthly agent wise fund upload reportMonthly office sales summary reportVISA report

Cash & Customer transactionsHandling customer queries /complaintsManaging vault limits & vault custodianSupervising non-cash transactions – DD /MC, fund transferReconcile suspense accountsKey register updations

Planning publicity strategies and campaigns.Organising and attending promotional events such as exhibitions & conferences. Handling cosmetology departmentStaff duty rosteringCustomer service

• Extensive hands-on security experience - X-ray screening BIS (baggage & cargo), Pre-flight checks, dealing with any unattended baggage, weapon baggage, HUM, handling Unaccompanied Minor.• Passenger service & facilitation – Handling MAAS, VIP & VVIP• Check-in counters – handling business & economy class check-in, group check-in • Ramp Handling• Enrolling & Handling frequent flyer queries • Handling lost /mishandled baggage (World tracer)• Monthly & annual report (leave report, manpower report, equipment reports etc.)• Handling Departures & Arrivals• Handling BMA (baggage makeup area)• Handling airport back office for ticketing and queries

Customer ServiceTicketing – domestic & internationalHandling tele sales & ticketing counter (Sabre)Active participation with sales team in sales promotionHandling stocks /documentsMaking PTA bookingsTaking group quotes for agents and make group booking