Revilo Winfrey Email & Phone Number

Greenbelt, Maryland, United States

Windows Systems Engineer for NASA SEWP

Washington, District Of Columbia, United States

Washington, United States

Washington, District Of Columbia

Provides Tier 4 support to the over 600 users who access the Unclassified and Classified network architecture across six buildings on NRL proper and three regionally located remote facilities in a wide area network architecture. Support multiple desktop and server operating systems, COTS, and GOTS. This includes support for mobile devices, approximately 2,000 servers, desktops, printers, phones, laptops, tablets, and network devices; provide system engineering and configuration support as required for multiple system builds and one time builds as well. Ensure all system hardware, operating systems, software applications, and related procedures adhere to US Governmental and NRL polices. Provide security, configuration management, network and system engineering services to NRL. Supervised network infrastructure and hardware upgrades in accordance with the security accreditation. Defines firewall rules of all incoming and outgoing traffic on classified networks. Supports and manages Juniper switches, 3Com switches, and Cisco routers/switches.

Fort Belvoir, Va

Meticulously performed work tasks and conscientious about attention to detail ensuring top quality customer service is administered. Acknowledged security configuration deficiencies within current working environment and used Security Technical Implementation Guides (STIGs) to bring systems up to code. Very strong interpersonal, communication, and documentation skills. Skilled technician that ensures assigned virtual systems were engineered, configured and optimized for maximum functionality and availability. Implemented solutions that reduced single points of failure and improved system uptime 100%. Rectified many issues by instituting best practices in system log analysis, backups, network operating center security, user account/permissions management and systems/software auditing.

Suitland, Maryland

Applied knowledge of current Information Technology trends and best practices in user support and desktop services to stay abreast with ever changing policies. Tracked customer complaint backlogs to keep track of all pending issues. Established benchmarks to monitor and measure information system management performance. Implemented quality assurance processes for IT projects. Determined overall computer system functionality and technical requirements for the development of application servers using VMware vSphere to check all virtual machines that are connected to the network. Defined the enterprise architectural application standards to be used in new IT applications.

Washington D.C. Metro Area

Trusted Agent for the Defense Intelligence Agency who issued over 2000 digital certificates for users, applications, and devices allowing access to connect with network equipment. Maintained a database of users' private key histories for recovery purposes allowing an up to date log of users. Documented customer complaints in the ticket tracking tool that provided over 1300 customers issues to be resolved. Followed Government and Secretary of the Navy Manual 5210.1 policies on final disposition of periodicals and external publications.

Uss George Hw Bush Norfolk, Virginia Area

Composed 11 Standard Operating Procedures (SOP's) to ensure US Government employees, contractors, and sailors are able to install and operate new applications as they are deployed. Performed patch management functions using VMware to decrease security vulnerabilities to 550 computers and 4 Servers with Norton Symantec and McAfee Enterprise. Administered updates on US aircraft carrier using the Windows Server Update Services. Used Microsoft System Center Configuration Management to mass deploy updates and implementation of new applications on Navy network. Provided support for over 5000 users on the Unclassified and Secret Domains during ships initial deployment in the 5th Fleet. Test and debug programs according to detailed requirements. Install, test, and configure network workstations and peripherals; and instruct customers in logging on and accessing network services. Led a team of 30 personnel in the inventory of 3000 computers on 3 domains solidifying our inventory logs. Managed Active Directory Domain to including 12 organizational units (OU) that assists personnel in the creation of user accounts, user groups, and service accounts. Serviced 4 Microsoft Exchange Servers with incremental updates and patches for the continued use of email across 3 domains. Facilitated in the upgrade of the Domain from Microsoft Server 2003 to 2008, that kept our servers within Navy standards. Fully accountable for 5000 pieces of computer equipment valued at over $7M. Presented excellent customer service to 3500 customers to assess their needs with account access, provide information or assistance, resolve their problems, or satisfy their expectations. Trained personnel on the proper operation of the Microsoft Office Suite.

Bachelor Of Science - Bs, Information Technology Project Management

Bachelor Of Technology - Btech, Computer/Information Technology Administration And Management

Currently enrolled