Rex Pravin Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Director of Engineering - Platform Engineering, SRE and Automation

Chennai, Tamil Nadu, India

Senior Engineering Manager - SRE Platforms APAC● Spearheaded Platform Engineering APAC team expansion from 5 to 21 engineers and 2 engineering managers, overseeing sourcing, interviewing, hiring, and onboarding to build a high performing team● Directed Engineering for Automatic Release Vetting and prevented over 200 potential incident causing releases, contributing to site reliability and achieving a 48% increase in the number of high availability days● Introduced cutting-edge automated incident impact assessment tools for precise site impact analysis, enabling prompt and accurate responses to potential disruptions, thus alleviating manual toil, optimizing team's efficiency, and enabling a more Agile response to incidents● Pioneered and successfully rolled out a new customer synthetic monitoring system, which helped reduce mean time to detect and communicate on reliability incidents by 25% ● Oversaw the design, delivery, and launch of new product, DExT Synthetic Customer Feedback Monitoring, catering to requirements of large partners to enable business and revenue protection; presented at SRECon 2023 with great reviews for product and brand● Championed the adoption of Agile methodologies, resulting in a 25% acceleration in product delivery cycles and a 50% improvement in team efficiency, as measured by sprint velocity and story points completed● Fostered a culture of continuous improvement and innovation, overseeing a 15% annual growth in engineering team's skill set through targeted training programs and mentorship, directly contributing to a 25% increase in employee retention rate● Supervised Root Cause Analysis (RCA) process as a Bar Raiser for Major Incidents, orchestrating thorough and blameless investigations to uncover actionable insights, ensure accountability, and prevent recurrences● Delivered business proposal to build reliability platforms and product road maps such as PayPal Status Dashboards, and Incident Impact Automation

Chennai, Tamil Nadu, India

Engineering Manager - SRE Critical Issue Triage | April 2015 to April 2019● Supervised team of 10 site reliability engineers in maintaining 99.99% uptime for PayPal's global payment platform, directly contributing to a 25% reduction in system outages and a 40% decrease in outage response time over a 4-year period through effective incident resolution via triage and swift identification of root causes● Administered migration of PayPal's critical infrastructure to hybrid cloud environment, thus improving system scalability and performance, as well as supporting a 15% annual growth in transaction volume without compromising service stability● Implemented a comprehensive monitoring and alerting strategy which leveraged automation and AI to improve issue detection by 30% and increase incident resolution by 20% ● Developed and executed a robust SRE training program which increased team proficiency, reduced onboarding time by 50%, and cultivated a culture of continuous learning and improvement● Directed building of Auto triage Platform, carving capacity for automation to reduce laborious manual triage process, reducing average time to triage by 80%● Presented product design for Auto Triage Platform Architecture and Design with team at Innovation Lab and won Technology Innovation Award in 2017

Chennai

Site Reliability Engineer - Member of Technical Staff | March 2013 to April 2015● Spearheaded transition from reactive incident handling to proactive monitoring approach, enabling early anomaly detection and reducing response times● Directed cross-functional initiative to automate release vetting and triage processes, accelerating release cycles by 40% and enabling a more Agile response to market demands without sacrificing system stability● Oversaw Decreased system downtime by 30% through establishment of robust anomaly detection and alerting systems, thus enhancing team's ability to preemptively address potential issues before impacts on system performance● Directed initiatives to establish robust systems for anomaly detection and alerting, functioning as a bridge between product development teams and customers, effectively translating technical intricacies for clear communication and facilitating solutions tailored to customer requirements

Chennai

Merchant Technical Support L3 | March 2010 to March 2013● Provided notifications to merchants during major outages, incidents, or security beaches, resulting in 80% merchant engagement● Facilitated recovery process by delivering support to affected merchants to minimize pact on their operations and reinforce their confidence in PayPal's support capabilities

Chennai

Software Engineer - Planning, Execution & Core Automation | October 2007 to March 2010● Supported various PayPal releases with central regression runs based on Plans for Run cycles with curated tests on regression needs of release, resulting in multiple bug free releases● Recognized with "Technology Leadership Award" for 2008 Major Release● Pioneered use of Selenium UI automation tool, including conducting proof of concept studies and automating build acceptance tests which helped reduce QA cycle time by 25% and increased test coverage by 40% for more robust software releases● Played a key role in designing and implementing automation frameworks tailored to the needs of PayPal, following Agile methodology in framework development

India

• Executed both automated & manual testing procedures, ensuring comprehensive test coverage. Developed meticulously crafted test scenarios and cases, diligently documenting errors and defects in detailed test reports. Utilized focused data collection and analysis to prioritize bugs, contributing to a culture of continual innovation. • Conducted thorough end-to-end functional and regression tests to evaluate the validity of code changes and system enhancements, ensuring the robustness of implemented improvements.

Bengaluru Area, India

Performed manual testing to gauge conformity with specific functional requirements for E*TRADE Financials and Regression testing.Designed specific tests to mitigate risks and prepare for and lessen potential problems.

Msc, Physics

Activities and Societies: Member of Toastmasters clubGold Medalist and firstrank holder for BSc(2002) and MSc in Physics (2004)..

Education record