Rachael Gatling, Mba Email & Phone Number

Greater Chicago Area, Il, Us

Change Your Story, LLC, provides education, training, consulting, and curriculum development services to individuals, groups and organizations on career development topics for the purpose of professional development. Topics can include but are not limited to: diversity, equity, and inclusion; management development and training; personal branding; career growth and planning; career success; and related topics.

Amsterdam, Noord-Holland, Nl

Amplification of delighting customers and adding value to drive their usage and strong retention for continuous improvement to generate actionable insight. Instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.• Facilitate penetration of key accounts via strategic planning initiatives to improvement of customer performance by customer collaboration.• Develop and implement pursuit plans for all opportunities within assigned key accounts recommending changes, improvements or enhancements.• Analyze data, including market trends, competitor performance and product strengths based on lean principles and agile practices to continuously devising winning strategies.

Amsterdam, Noord-Holland, Nl

Pioneered transformative operating management for end-to end Global Health Systems O2C Supply Chain eCommerce platform while substantially expanding the Philips eCommerce D2B business to deploy improvement in the Net Promoter Score.• Transformed the culture by instilling strategic partnerships with global 3PLs & execute changes to shift from high labor warehousing to an impactful state of the art distribution center.• Orchestrated leadership to the development of 3 global direct reports, indirect reports, analysts, contractors, and vendors.• Fostered Lean and Agile methodologies, project prioritization, focus Key Performance Indicators (KPIs), and routine activities to improve the internal analysis of the customer experience.

Leveraged technology and maximized operations of the retail supply chain for consumer products for diverse cross-functionalities of the organization. Fostered strong Lean methodologies for creating a culture of problem solving and continuous improvement. Administered leadership for the Customer Operations and Consumer Care departments concurrently.• Collaborated with Sales/Retail Customer to drive strong alignment and set goals that accurately exemplify the voice of the customer.• Piloted the supply chain strategy for O2C online for retail customers, expand D2C functionality for key retail customers, improve overall customer OTIF/OTTP metrics.• Integrated support of a team of 13 associates, in conjunction with account managers and vendor compliance analysts.

Executed leadership for all functionalities of after-purchase support for Philips North America consumers while managing the development of 7 direct reports including 3 Senior Managers, 3 Managers, 4 Analysts.• Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.• Devised new approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.• Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.

Amsterdam, Noord-Holland, Nl

Ignited Philips to improve D2C functionality to create a best in class delivery & logistics processes to strengthen the Philips North America business. Developed strategic partnership with 3PL to clarify supporting changes.• Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives.• Monitored and controlled inventory, encompassing daily production, workflow and distribution with automation to ensure operations success.

Northampton, Gb

Sr. Manager, Project Management, Sales/Customer Service, 2/12-3/14Sr. Manager, NAM Beauty Planning, 6/11-2/12Sr. Supply Planning, Sales/Operations Manager, 6/10-6/11Manager, North America Inventory Management, 7/08-6/10Supervisor, Inventory Control, 5/07-7/08Supervisor, Customer Service, 9/04-5/07District Manager, 9/02-9/04

Master Of Science In Business Administration, Mba

Bachelor Of Science In Organizational Management