Ronye Gavioli Email & Phone Number

Santiago De Compostela, Galicia, Spain

- Queue management- Bug reporting- Network auditing- Network and servers remote testing- Mentoring new hires- SME for the public network

Slough, United Kingdom

- Provided timely resolution of product and accounting related customer support issues- Exercised independent judgement and analysis in determining the best method(s) to resolve issues and ensure customer loyalty and satisfaction- Acted as first point of contact for customer training, data conversion, setup/configuration, and problem solving, service.

Reading, United Kingdom

- Part of a team of Service Program Managers responsible for providing ordering and billing support liaising internally with financial and delivery departments to solve in a timely manner serious issues that could affect the Customer Satisfaction;- Leading monthly service reviews with major customers to review service requests, pending orders, disputed.

Madrid Area, Spain

- Member of a team of 13 Service Managers located throughout EMEA, South and NA, and APAC charged to provide post-sale support and resolve high-level escalations of all customer related issues for our business partners and large customers.- Being the voice of the customer in acting as a liaison between the customers and our internal organization to drive.

Wokingham

- Manage the Phone/Web/e-mail Technical Support functions as well as recognising, prioritizing and resolving normal issues, escalating problems & queries about Zyxel products;- Establishing, Logging and documenting policies and procedures.

Munich Area, Germany

- Manage the Phone/Web/e-mail Technical Support functions as well as recognising, prioritizing and resolving normal issues, escalating problems & queries about Akamai's products;- Establishing, Logging and documenting policies and procedures.

Camberley, United Kingdom

- Manage the Phone/Web/e-mail Technical Support functions as well as recognising, prioritizing and resolving normal issues, escalating problems & queries about Software Rights Management products, such as installation, maintenance, defects reproduction and expected functionality;- Establishing, Logging and documenting policies and procedures.

- Managing and coordinating Critical Support issues identified at customer locations across Europe, Middle East and Africa. - Working across support teams and across other areas such as Professional Services, Sales, and R&D to facilitate the resolution of such issues.

- Managing and coordinating Critical Support issues identified at customer locations across Europe, Middle East and Africa.- Working across support teams and across other areas such as Professional Services, Sales, and R&D to facilitate the resolution of such issues.

Slough, United Kingdom

- Manage the Phone/Web/e-mail Technical Support functions as well as recognising, prioritizing and resolving normal issues, escalating problems & queries about the Clarity® Platform, such as installation, maintenance, functionality and Project Portfolio Management rules;- Establishing, Logging and documenting policies and procedures.

Devizes, United Kingdom

- Customer Support and Cross-Sales to the Italian and Portuguese markets;- Language Support to the Accounting Dept.

- Negotiation, Follow-up and Management of Commercial Proposals; Management of the Sales/Services team on the Elaboration of Tenders, Proposals and Quotations;- Prospecting of the Internal Strategies of our clients about future improvements and investments on their Installed Telephone Network;- Identifying the requirements of the clients ensuring that.

- Preparation, Supervision and Negotiation of commercial proposals encompassing the Optical Transmission, Digital Radio, WLL and TMN fields (OSI Model – Layers 1 and 2);- Supervision of third part supplying agreements, as well as development of partnership with new suppliers and subcontractors;- Supervision of Deployment of projects such as schedules.

São Paulo Area, Brazil

Bachelor, Telecommunications

Postgraduate Lato Sensu, Business&Marketing

Electro-Mechanical Technician, Military High School