Robert Giddens

Robert Giddens Email and Phone Number

Director of Information Technology @ The Benida Group, LLC
Buffalo Grove, IL, US
Robert Giddens's Location
Buffalo Grove, Illinois, United States, United States
Robert Giddens's Contact Details
About Robert Giddens

Making IT HappenAs an IT executive, I spearheaded initiatives that reduced costs and increased up-time; planned and implemented leadership identifying technology opportunities, cost savings, and service quality improvement; and started several profit centers to resell products and services. I overhauled and updated business processes, conceived of and delivered new revenue streams; designed and implemented network infrastructure upgrades; proposed and project managed construction of State-of-the-Art Emergency Operations Center; designed and implemented a disaster recovery/business continuity site; and developed and implemented a plan consolidating physical servers into virtual servers.Other achievements have been in strategic planning, holding full P&L, computer operations, vendor management, business re-engineering, call center operations, technical sales support, and cloud computing.Employers and peers would tell you that I am a high energy leader and motivator with strong communication skills; that I am organized and success driven, able to juggle multiple priorities and projects and get them all done; and that I possess strong team building skills. I take technical concepts and communicate them at all levels of an organization, and I am friendly and amiable, quickly gaining peoples’ trust. A hands-on customer-service focused IT leader, I quickly understand business processes and identify ways to improve them. Extensive experience in Matrix organizations.My education, certification and professional affiliations include a Bachelor of Arts in Finance from Northern Illinois University; a Certificate in Computer Programming from DePaul University; an AAS in Emergency Management from Harper College; ITIL Certification; Member of Project Management Institute (PMI); Project Management Professional (PMP) (due Winter, 2021); and completed 10 comprehensive classes in National Incident Management System.

Robert Giddens's Current Company Details
The Benida Group, LLC

The Benida Group, Llc

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Director of Information Technology
Buffalo Grove, IL, US
Website:
benida.com
Employees:
20
Robert Giddens Work Experience Details
  • The Benida Group, Llc
    Director Of Information Technology
    The Benida Group, Llc
    Buffalo Grove, Il, Us
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  • The Benida Group
    Director Of Information Technology
    The Benida Group Oct 2015 - Present
    Buffalo Grove, Il
  • Project Leadership Associates
    Management Consultant
    Project Leadership Associates Dec 2014 - Oct 2015
    Greater Chicago Area
    Focused on delivering successful technology results to clients in the Small and Medium Business (SMB) market. Provide management oversight for technical resources to ensure that projects are successfully completed on time and on budget. Assist Senior Management at my client sites to position Information Technology as a strategic asset. Perform the roll of Virtual CIO for several service organizations to assist in managing the technology department.
  • Car Consulting
    Senior Management Consultant | Project Management | Strategic Planning
    Car Consulting May 2014 - Oct 2014
    Interim Director of Information Technology May - October 2014. Identify and implement customer service enhancements, and reduce re-works and ticket resolution time. Managed ten level 1-3 support network technicians. Accountable for project management, customer relations, technical advising and facilitation – as well as chief problem solver – for customers in a wide variety of industries from manufacturing to legal to office administration. Review client contracts for additional revenue opportunities. Worked closely with clients to build and maintain relationships. Developed SOPs. Mentored consultants on how to begin and “bring closure” to projects on a timely basis. Worked with sales force to introduce service offerings and train sales team on value proposition. Achieved all designated goals within less than six months, allowing immediate superior to resume leadership of department.
  • Village Of Buffalo Grove
    Director Of Technology
    Village Of Buffalo Grove Feb 1995 - May 2014
    Director of Information Technology. Village of Buffalo Grove, IL, 1995 to 2014. Provide strategic and technical expertise in IT governance for governmental agency with population of ~42,000. Accountable for budget, planning, implementation and execution of technology department for 24/7/365 operating environment. Sold technology services to Buffalo Grove Park District. Developed progressive and aggressive cost-effective technology solutions, improving operational and customer service offerings. Identified deficiencies and opportunities in organization’s critical business processes.• Developed technology strategic plan, providing clear vision and direction on technology initiatives.• Partnered with Finance, successfully overseeing implementation of $450K Enterprise Resource Planning (ERP) solution.• Implemented corporate-wide Document Management System.• Worked with GIS Consortium to harness existing data and integrate into new product.• Developed mobile application, supported Village’s website, and implemented government public television channel, enhancing public image and recognition of brand within community.• Developed and managed vendor and consultant relationships, ensuring work assignments completed on time and budget.• Managed staff, consultants, contractors and indirect reports.Buffalo Grove's technology solutions have been showcased in white papers by IBM and Cisco Systems. Additionally Buffalo Grove was the cover article in CIO Magazine, Cisco's IQ magazine and The Code Official, among others.
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  • Village Of Buffalo Grove
    Coordinator Of Emergency Management
    Village Of Buffalo Grove Apr 2003 - Apr 2014
    The Village of Buffalo Grove Emergency Management Agency (EMA) has been recognized in the Chicago metro area for its excellence in communication management. I function as coordinator of EMA, actively working with other professional volunteers. On a regional level, as a member of the Northern Illinois Police Alarm System (NIPAS) Mobile Field Force, Buffalo Grove provided communication assistance to the City of Chicago during President Obama’s first election victory speech in Grant Park. Buffalo Grove was also the backup Emergency Operations Center for the recent G8 summit in Chicago. Buffalo Grove has provided support for several fires, train derailments and chemical releases. As the coordinator and active member of the EMA team I have taken many of the Federal Emergency Management Agency (FEMA), National Incident Management System (NIMS) classes and participate annually in several live and table top disaster exercises.
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  • Psc Group, Llc
    Senior Network Field Engineer
    Psc Group, Llc Mar 1993 - Feb 1995
  • Bssi Consulting
    Network Field Engineer
    Bssi Consulting Mar 1991 - Mar 1993

Robert Giddens Skills

Leadership Management Project Management Disaster Recovery It Management Strategic Planning Vendor Management Cloud Computing Networking Information Technology Integration Security Virtualization Consulting Team Building Process Improvement Active Directory It Strategy Troubleshooting Program Management Data Center Servers Strategy Customer Service Emergency Management Vmware Team Leadership Cisco Technologies Business Analysis System Administration Policy Enterprise Software Business Process Budgets Government Homeland Security Infrastructure Software Documentation Itil Training Citrix Network Administration Erp Network Architecture Business Process Improvement Microsoft Exchange Business Continuity Computer Hardware Business Strategy Technical Support

Robert Giddens Education Details

Frequently Asked Questions about Robert Giddens

What company does Robert Giddens work for?

Robert Giddens works for The Benida Group, Llc

What is Robert Giddens's role at the current company?

Robert Giddens's current role is Director of Information Technology.

What is Robert Giddens's email address?

Robert Giddens's email address is rg****@****vbg.org

What is Robert Giddens's direct phone number?

Robert Giddens's direct phone number is +184748*****

What schools did Robert Giddens attend?

Robert Giddens attended Northern Illinois University, University Of Iowa, Harper College, Depaul University, Highland Park High School.

What are some of Robert Giddens's interests?

Robert Giddens has interest in Education, Arts And Culture, Disaster And Humanitarian Relief.

What skills is Robert Giddens known for?

Robert Giddens has skills like Leadership, Management, Project Management, Disaster Recovery, It Management, Strategic Planning, Vendor Management, Cloud Computing, Networking, Information Technology, Integration, Security.

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