Robin Rowan Email & Phone Number

Rainsville, Alabama, United States

Lead ESL classes off-site, two nights a week, at the Collinsville Public Library, Collinsville, Alabama. Utilize a variety of online resources provided by both the college and independent internet searches to assist the mostly Spanish speaking students, the majority of them, absolute beginners. While placing a primary emphasis on functional grammar structures and usage, I also include US geography (ex: locations of other states relative to Alabama), United States holidays and traditions, cognates/false cognates, and useful idiomatic phrases.

Collinsville, Alabama

Assist library patrons as they access library materials and services. Produce overdue materials report and follow up with patrons regarding these materials and any fines owed. Answer phones, create flyers in Microsoft Publisher, and provide Spanish/English interpretation and translation of library materials to Spanish as required. Types of documents translated include meeting space rental agreements, library rules, library card applications forms, and promotional materials. Assist in promotion of community programs and projects such as the 2022 Diaper Drive and the Annual Plant Sale. Returned after working here on an as needed basis in 2019 and early 2020.

Florida, United States

Proofread and provide personalized feedback and constructive guidance to students seeking to improve their English writing skills. Student level ranges from grades 7-12, to community college and four-year university. Essay types include, but are not limited to, literary analysis, argumentation, personal experiences, current affairs, research papers, and compare/contrast. The review of work submitted focuses primarily on high order concerns such as thesis, focus, and organization, but can also include lower order concerns such as grammar and mechanics or word choices.

Campbell, Ca

Fielded high call and visitor volume for this state-funded non-profit that provides service coordination for the developmentally disabled. Trained back up staff and new hires on front office procedures. Facilitated communications between clients and social workers, directing calls and providing Spanish interpretation and translation as needed. Handled information in compliance with confidentiality requirements. Demonstrated tact and diplomacy under pressure when interacting with clients and their families. Recognized for superior performance in this job after working there through Robert Half International, later returned as a direct hire.

San Jose, Ca

Variable assignments in the San Jose, California area including:-Office assistant at Golden Gate Petroleum, a distributor of petroleum products. Tracked order status, maintained inventory and delivery records, assisted purchasing agent as needed.-Eden Housing, an affordable tax credit housing organization, in the leasing office of Ohlone-Chynoweth Commons, a 194 unit property located in San Jose, CA. Reported directly to the property manager, assisted residents and applicants as needed.

Santa Clara County Operations

Provided first level compliance review of medical transport documentation received daily from field crews for this medical transport provider. Consistently met deadlines for submission of paperwork for final billing while reducing paperwork identified by Patient Business Services as missing by 85% through improved documentation and follow-up. Verified and updated patient accounts, identified transports covered by contracts using multiple databases and proprietary software. Fielded research requests regarding level of service, location codes, and contract billing issues. Worked with supervisors and field crews to resolve compliance and documentation quality issues. Logged over 40 hours as a ride-along observer on both Basic Life Support and Advanced Life Support units.

San Jose, California

Recognized as a top performing temporary employee in the areas of administrative support, front office call directions and documentation. Assigned to two major clients: San Andreas Regional Center (Campbell, CA) and American Medical Response (San Jose, CA). (Please see separate job listings for details of these assignments.)

San Jose, Ca

Assigned through OfficeTeam to this 9-1-1 ambulance service provider serving Santa Clara County, California. Reviewed and audited field crew paperwork for compliance to HIPPA and Medicare signature requirements. Created reports tracking missing Advanced Life Support documentation, identifying responsible crew members for follow-up. Earned a reputation for efficiency and integrity, was hired as a regular employee in September of 2009.

Bachelor'S Degree, Spanish Language And Literature, 4.0

Advanced on-line courses in writing, reading, and Spanish composition. Utilize multiple platforms and programs including Zoom, Adobe.

Tefl Certification 160-Hour, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Spanish

Interactive web based learning activities designed to maintain and build Spanish language skills using videos from multiple Spanish.

Advanced Spanish

Spanish immersion class (Advanced) and one-on-one intensives working with a native speaker from Colombia (Advanced)

Vocational, Medical Coding And Medical Transcription

Immersion Spanish - Two Week Intensive, Placed In Advance Group

Private language school located in Madrid, Spain.