Rachel Becker Email & Phone Number

Washington, Dc, Us

Washington Dc-Baltimore Area

Washington, District Of Columbia, United States

In this role, I have been responsible for the design, development, and maintenance of homegrown and off the shelf technology solutions for employees and partners. I serve as both a product owner and an IT project manager across a number of firm-wide initiatives. - Designed and implemented a custom space management application designed to manage employee desk and office space across multiple our multiple campuses. - Established the virtual meeting strategy and processes amongst the onset of COVID-19. - Designed, managed, and implemented a new event registration platform designed to streamline the management of the 300+ client events hosted per year. - Designed and supervised the development of a homegrown virtual event platform used for annual employee retreat, working with our events team, production company, and development teams to create a unique and engaging experience for our remote workforce.

Washington, District Of Columbia

In this role, I focus on implementing and developing new technologies for internal customers.- Implemented Freshservice and Freshdesk for the IT, facilities, travel, and HR teams configuring workflows to allow the teams to more easily collaborate and serve employees. - Maintained the product backlog and scoped and prioritized all enhancement requests for the internally built travel and expense platform.- Coordinated and facilitated the company-wide implementation of Slack, designing policies and resources, engaging stakeholders, and planning two company Slack training days to energize and engage employees with the platform. - Facilitated the re-imaging and replacement of all employee laptops training and managing temporary staff in the re-imaging process and providing end user support with new laptops. - Designed and implemented a user support portal for employees providing self-service for IT and office operations topics.- Managed training and user support in the implementation of CPQ, working closely with sales, finance, and legal teams to ensure effective usage of the tool.

Washington D.C. Metro Area

- Managed the development and implementation of a redesigned travel and expense platform geared to consolidate various applications and revamp employee traveler experience on the road.- Managed a finance dashboarding initiative working to set up general dashboards focused on travel and expenses, performance against budget, and sales analytics. - Implemented and maintained a traveler rewards program focused on providing points to travelers based on traveler frequency and compliance and enabling them to redeem rewards points for giftcards, travel items, and donations. - Produced and analyzed reports through the use of SQL to provide detail around employee expenses and travel. - Implemented an expense concierge service, hiring a team of contractors to support employees with expense report submissions and ensure greater compliance with travel and expense policies.- Implemented long-term support processes for new travel and credit card related projects including training our travel agents to serve as credit card support and hiring and managing a team of contractors to assist with technical support of our internal travel systems.- Configured and implemented help desk software for travel agency services and credit card support allowing for quicker resolution of employee issues while on the road.

- Gathered initial requirements from business units for new development projects.- Collaborated with senior leaders to identify and prioritize their departments' technology priorities, while setting expectations of timeline and bandwidth of the development team.- Assisted with the design and scoping of smaller scale development requests.- Led QA, coordinated UAT, and assisted in a project management capacity for a large scale project geared to redesign and streamline the procurement, contracting, and purchasing process at the company. - Managed a team of interns responsible for serving as the primary support for the employee travel program, assisting with the launch of a new credit card and travel booking system.

Washington D.C. Metro Area

-Balanced and maintained a 10+ million dollar budget while assisting in the creation of upcoming budgets through consistent tracking of department spending, interfacing with employees in multiple departments, and gathering future needs to ensure accuracy of information and appropriate funding.-Designed, implemented and enforced a formal purchase order process yielding improved budget control and executive financial visibility.-Created mechanisms for tracking and reporting on department metrics including attrition rate, monthly and quarterly spend, and team growth.-Planned and facilitated quarterly social events for 40+ employees to encourage team building throughout the department.-Designed and distributed department wide communications including weekly hiring and recruiting updates, time sensitive notices.-Served in a support role for 60+ technical employees with regular responsibilities that included onboarding new employees, scheduling meetings, creating presentations, and assisting with other projects as needed.

Irving, Tx

-Co-facilitated a course in conflict management to employees and interns within the organization.-Designed a university recruiting plan in order to effectively target top talent from selected universities.-Developed a curriculum for new leaders of the organization in order to assist them in their transition to leadership roles through training in leadership skills and organizational processes and policies.-Designed process maps for processes occurring between finance, human resources, recruiting, and business units to allow for future process improvement.-Screened resumes and conducted phone screenings of candidates for a sourcing consultant position within the purchased services department.-Assisted with miscellaneous tasks related to employee relations, recruiting, training, and compensation.