Responsible for developing and executing the communication strategy for various business unit groups within Corporate Risk as a part of the communication shared services team. Collaborating with executive leadership and corporate communications to ensure that messaging is consistent and effective, while also aligning with branding standards and risk guidelines. Planning and supporting a variety of communications related to Diversity, Equity, and Inclusion as well as business continuity, records management, information security, SharePoint administration, and business priorities. Certified as a Brand Steward.

Collaborate closely with Investment Contact Center leadership, implementation team, and business partners to maintain and improve knowledge management resources for client-facing teams. Produce training and quick-reference guides to support new initiatives and maintain business-as-usual procedures.

Lead operational and engagement communications for the WFA Investment Contact Center. Core responsibilities include: Editor of weekly and monthly newsletters, drafting content and ensuring appropriate subject-matter-expert reviews, ensuring material follows firm and AP style guide for consistency in branding and voice. Senior Editor of Editorial Board of senior leaders, frontline managers, and business partners, which is tasked with ensuring that upcoming communications reach the appropriate target audience. Support executive communications, including developing employee town halls, monthly business reviews, and rewards and recognition programs. Direct content and usability of intranet website. Named a Wells Fargo Advisors Team Member of the Month – November, 2014.• Create leadership messaging and newsletter articles to support team member engagement and operational efficiency. Influence leadership team in communications strategy. • Develop and implement brand standards for newsletter, email, and website, utilizing a standard format and templates for routine messaging. • Managed the creation of new employee welcome video. Tasks included scripting, casting, production scheduling, and manager and compliance approval. This video was added to training curriculum to introduce team core values and firm Vision and Values to new team members.

Author hourly market updates covering business and political events for internal radio network serving 15,000 financial advisors in more than 11,000 branches. Perform as host for live and recorded programs outlining sales initiatives, marketing strategies and broker training.• Improved daily intranet page views by combining current market events with analysis from subject matter experts.• Increased firm and financial advisor exposure by writing a daily stock market newsletter e-mailed to external clients. These reports also appear on the company website and are read by advisors on over 700 radio stations. • Generated improved financial advisor assets under management by coordinating with senior business development managers to communicate marketing and continuing-education materials. • Represented the firm as a Program Moderator to conduct interviews with a variety of guests, including product specialists, market analysts and senior executives of outside firms. These firms have included Franklin Templeton, First Energy and Walt Disney.

Produced audio and video for intranet and client-use websites, including podcasts with the company Senior Economist and Chief Market Strategist. Directed technical operations of internal radio network providing stock market updates and training and marketing programming to 12,000 financial consultants. • Updated library of on-demand material leading to a 300% increase in total distribution.• Key member of team that produced monthly firm-wide broadcasts with the CEO. These programs were twice awarded the annual Communicator Award of Excellence for Internal Communications. • Recognized by manager for leadership skills and asked to mentor junior team members.

Directed hourly broadcasts for national radio network serving 10,000 financial consultants. Operated video production equipment to produce training and marketing materials.