Ryan Dobbs Email & Phone Number

Chapel Hill, Nc, Us

Morrisville, North Carolina, United States

Morrisville, Nc

•Led Tier 1 Technical Services team of 15 engineers providing frontline technical support for AMR & AMI customers•Mentored and developed technical service engineers for successful transition to Tier 2 support and/or other teams•Created comprehensive KPI dashboard for tracking key departmental metrics such as on-time response and resolution•Presented high-level operational metrics, trends and initiatives to Sensus North America executive leadership team•Prepared detailed case categorization data analysis for presentation during quarterly reviews with SPAN Committee•Instrumental in the design, testing and implementation of custom Round Robin application for Salesforce case routing•Implemented specialized support model utilizing SME team structure to increase ownership and efficiency: o Increased AMI on-time response metric to 99% and on-time resolution metric to 93% o Reduced past due follow-up case backlog by 89% and past due resolution case backlog by 84% o Improved critical customer satisfaction survey metric from 97% to 98.2% within one year

Morrisville, Nc

Sensus is a leading utility infrastructure company offering smart meters, communication systems, software and services for the electric, gas, and water industries. Customers worldwide trust the innovation, quality and reliability of Sensus solutions for the intelligent use and conservation of energy and water.•Led Six Sigma Greenbelt project to qualify alternate potting material representing an annual cost reduction of $335,000•Created and executed test plans for determining the reliability of gas and water meter components, products, and systems•Conducted mechanical and environmental testing for Sonix IQ NPI Project per industry standards such as ANSI, IEC, & ISTA•Performed component-level HALT testing on prototype PCBAs to determine design margin and optimization opportunities•Utilized statistical methods such as hypothesis testing and process capability to evaluate reliability performance of product•Represented reliability on Sonix IQ NPI project team by providing test status updates and key deliverables to stakeholders•Led reliability team as interim lab manager by planning, directing, and reporting all test activities across multiple projects•Mentored hardware test intern through two summer terms including a mechanical design project and NPI test support•Designed and implemented comprehensive master data system for improved tracking and reporting of hardware test data•Developed automated mechanical teardown results tracking tool to improve data post-processing efficiency by 37%

Hillsborough, Nc

Whitsett, Nc

Precor designs and builds premium fitness equipment for effective workouts that feel smooth and natural. For nearly three decades, Precor has driven fitness forward with a passionate focus on ergonomic motion, proven science, and superior engineering while continually redefining the levels of innovation, quality, and service necessary to deliver the very best fitness experiences.•Standardized QC inspection request process for streamlined reporting; improved FAI turn-time by 37% YTD for 2017•Implemented QC check-in system enabling real-time tracking of inspection requests for internal and external customers•Championed lean kaizen event to improve workplace organization, process flow, and visual management for QC lab

Whitsett, Nc

•Designed and implemented layout of multi-function quality test lab for regulatory testing of commercial strength products•Created innovative fixture solutions for system and component testing, including life cycle, stability, and static loading•Led testing and reporting efforts for all NPI products and sustaining engineering cost-down projects•Managed and tracked all NPI quality efforts such as supplier print reviews, first part approvals, and design evaluation•Conducted statistical tolerance analysis on design stack-ups to ensure consistent compliance for critical assemblies•Performed root cause analysis and troubleshooting to resolve production quality issues•Supported qualification of new suppliers via on-site quality audits and training activities

Durham, Nc

A cutting-edge robotics research company. Developed innovative robotic products covering a wide variety of mission profiles. Maritime Systems division focused on Department of Defense research contracts in naval applications and UUVs for physical oceanographic research institutions.• Resolved quality issues and reported key metrics for production of Seaglider unmanned underwater vehicle• Managed refurbishment of Seaglider units at contract manufacturer and reduced cycle time by 50% via Six Sigma project• Led cross-functional continuous improvement team to automate and improve the evaluation of test data• Developed automated SPC report tool for processing and charting factory acceptance test data• Performed HALT testing on key sub-assemblies to understand design margin and drive product improvement• Audited suppliers to identify non-compliance and established corrective & preventative action plans as necessary• Analyzed data using Minitab to resolve production issues and ensure high product quality

Raleigh, Nc

Diversified power management company and global technology leader in electrical components and systems for power quality, distribution and control. Power Quality division focused on single and three-phase UPS systems for server room and data center applications.• Developed mechanical design solutions for globally marketed power quality and distribution products• Facilitated, implemented, and verified mechanical design changes with China-based engineering team• Created standard shock & vibration test specification and project-specific mechanical test plans for OEM products• Met with OEM customers weekly to understand design requirements and facilitate collaborative product development

Research Triangle Park, Nc

Sony Ericsson is a 50/50 joint venture by Sony and Ericsson with global operations in major markets around the world. Sony Ericsson's strategy is to become the industry leader in mobile Communication Entertainment, through new styles of interaction across the internet and social media. Sony Ericsson offers exciting consumer experiences through innovative and feature rich phones, accessories, content and applications.• Formulated detailed verification schedules and test plans for 5 globally marketed mobile phone projects• Performed mechanical, environmental, and cosmetic tests on prototypes according to global reliability test specification• Devised new verification tests and procedures to evaluate innovative design features or unexpected field issues• Conducted root cause analysis and conveyed results to mechanical, hardware, and software teams to drive corrective action• Prioritized verification issues according to global quality guidelines to mitigate anticipated field returns• Drafted and presented formal verification reports to quality and project management organizations• Trained and supervised 5 co-op students throughout iterative design cycle• Collaborated with verification team to achieve project-related goals and department objectives

• Designed basic mechanical components for mobile phone project that sold more than 26 million units worldwide• Provided onsite support for factory prototype builds in Malaysia by troubleshooting mechanical and assembly issues• Liaised with joint development partners and project management to delegate, implement, and verify design changes• Negotiated production schedules with multiple international suppliers to drive material delivery• Reviewed and approved documentation from suppliers to ensure parts were manufactured within specification

College Station, Tx

• Studied micro-scale features of film boiling on a silicon substrate for application to electronics cooling• Calculated chaos quantifiers of systems during film boiling and modeled results in MATLAB• Submitted formal research paper and presented results at multidisciplinary engineering symposium

Durham, Nc

Building the heart of the transmission from the heart of North Carolina, AW North Carolina, Inc. is proud to be one of the leading manufacturers of automatic transmissions and transmission components in the industry. AW North Carolina produces transmission components including torque converters, oil pumps, clutch assemblies and stamped parts as well as fully assembled automatic transmissions.• Redesigned broach machine component, which increased line efficiency by reducing worker down time one hour per day• Identified bar-cutter sensor malfunction and engineered alternate design to restore level production volume • Collected, analyzed, and presented data to management to justify machine modifications

Master'S Degree, Business Administration And Management

Bsme, Mechanical Engineering

Activities and Societies: Pi Tau Sigma Mechanical Engineering Honor Society, Tau Beta Pi National Engineering Honor Society, American.