Nokia – Naperville IL – 2017 – 2024 NokiaEDU – Demonstrated thorough knowledge of the job by creating the Standard Operating Procedure (SOP) that outlined an end-to-end process document used to onboard Event Coordinators. Coordinated the global scheduling process for a diverse training curriculum for telecom customers and employees working toward their certifications. Generated and published the Open Enrollment schedule consisting of 500+ classes annually. Monitored delivery process including distribution of documentation and utilizing various productivity tools within the Learning Management System (LMS). Worked cross-functionally with internal teams with a focus on increasing enrollment and reducing cancellations. Managed multiple programs (planning, organizing, implementing, and controlling resources) to prioritize workload, and effectively execute multiple obligations. Liaised with team leads, managers, and instructors to provide training, maintained accurate records, and updated central systems.• Demand planning, ad-hoc and private sessions, and reduction of cancellations• End to end process of scheduling, monitoring, troubleshooting, closing, and reporting• Hosted virtual events using multiple delivery platforms• Tracked the demand and issued reports via the LMS• Managed productivity and activities completion via SalesforceCoordinated complex training and scheduling needs for in-person, web-based and virtual events. Represented the organization in various settings including social and personal development workshops, webinars, conferences, community events, and mentoring sessions.

NIIT – 2013-2024NokiaEDU – Trained and mentored new team members as part of their onboarding process readying for assignments as global Event Coordinators for NokiaEDU. Provided instruction on learning the curriculums, tools, and processes required for their respective assignments. Formalized team meetings to create an atmosphere for all to contribute to process improvements. Identified opportunities to overcome challenges, explore options, and resolve issues. Explained the scheduling strategy and how to use the tools within the LMS to become proficient in:• Creating sign-in sheets and rosters• Accessing reports to manage the demand• Using deep link creator for self-enrollment notifications• Visual Planner to schedule, confirm certifications, and create proposalsUsed Salesforce (SFDC) for activities tracking and performance management. Facilitated quarterly sync call to update management and share best practices.

Alcatel-Lucent – 2013-2016 Alcatel-Lucent University – Supported regional delivery managers responsible for the top 4 US telecom customer accounts and their training needs. Provided guidance in selecting the appropriate curriculums. Weekly consulting enhanced the understanding of selecting the appropriate path and options for hybrid training and alternate modalities.• Managed billing, transcripts, course materials, and self-study options• Facilitated acceptance of delivery via terms and conditions and training agreements• Coordinated growth opportunities for internal and third-party resources• Assisted personnel with maintaining qualifying credentials via TtT and readiness deliveriesServed as facilitator for annual Global Days of Learning which educated employees on learning opportunities to meet their mandatory education hours.

Web Events – Media Specialist – Wireless University – 2010-2012 Scheduled and assisted Subject Matter Experts for in-person classes including Chalk Talk sessions and webinars for customized knowledge sharing events. Coordinated workshops for internal learning and sharing of ideas and experiences which enabled engineers to support their customers.• Hosted virtual sessions, managed the library, and maintained the website • Responsible for set up, tear down, equipment testing, and troubleshooting prior to event• Additional activities included recording, voice-overs, editing, and archivingMarketed events via internal social media platforms, and informed students of other learning opportunities outside of WirelessU.Previous roles include Executive Assistant, Administrative Assistant, Conference Coordinator